Tag: zendesk

  • Commento – Convert feedback into improve tickets (Utilities)

    Commento – Convert feedback into improve tickets (Utilities)

    Overview:

    Commento provides simple actions to create tickets in your favourite customer support platform from comments added on your website.

    Key Features

    • Provide users with administrative capabilities option to create support tickets manually from comments
    • Control whether comments should be automatically sent as support tickets
    • Control which posts should be included/excluded from automatically having the comments added to them created as support tickets
    • Control which taxonomies should be included/excluded from automatically having the comments added to posts in that taxonomy created as support tickets
    • Control user roles for which comments should not be automatically transformed into support tickets
    • Control spam comments from being excluded from support tickets
    • Control email addresses where to send comments, pingbacks, trackbacks
    • Translation ready (.pot file included)
    • Easy setup and configuration

    Support:

    If you have any questions please feel free to create a ticket on Our Support Site. We’ll be more than happy to help you!

    We respond in a 24 hours time window for questions posted on working days (Monday till Friday, GMT + 2), while requests sent during the weekend will be processed on Monday morning.

  • Multi Helpdesk Ticket Gadget Professional (Miscellaneous)

    Multi Helpdesk Ticket Gadget Professional (Miscellaneous)

    Support Tickets Business Model or just host your own Support Ticket System.

    Multi Helpdesk Pro empowers your WordPress with the Support Ticket System Business Model. Where companies from all around the globe could join your website to host their own support system.

    General Features
    Responsive Layout
    Multiple skins
    Companies on Subdomains.
    Usage Documentation
    Developer Documentation
    Changeable Themes
    Features Can be Extended.

    Company Admin Features:
    Can Create Helpdesk
    Configure Support Homepage
    Configure FAQ (html/text)
    Configure Company Introduction (html/text)
    Can add/edit/view/delete Agents
    Can add/edit/view/delete/block Customers
    Can respond To Tickets
    Can assign Tickets To Agents
    Configure Tickets Settings
    Change Skin

    Customer Features:
    Can Edit Profile
    Can Create Ticket
    Can Solve Ticket
    Can Rate Tickets

    Agent Features:
    Can add/edit/view/delete/block Customers
    Can Respond To Tickets
    Can Close Tickets
    Can Edit Profile