Tag: ticketing

  • Quip Reinforce – Final Lend a hand Desk Resolution (Utilities)

    Quip Reinforce – Final Lend a hand Desk Resolution (Utilities)

    The ultimate help desk solution for your WordPress business!

    Quip Support is a complete customer support solution built directly into your WordPress dashboard. A fully featured ticketing solution means your customers will always go away happy and the built in knowledge base allows your customers to help themselves, saving you time and money.

    Not only that, but Quip Support is backed by the QuipCode support guarantee! We go above and beyond to make sure our customers are delighted with our products. We respond to emails quickly, fix bugs efficiently and are always happy to hear from our customers with feedback and suggestions.

    Quip Support is a flagship product and we are COMMITTED to continually updating, extending and supporting it and have great plans for its future.

    Benefits:

    • Directly manage customer support enquires to keep your customers delighted
    • One solution for your business – No longer do you have to switch between various software just to get work done.
    • Easy to use – Saving you time, customer support has never been so frustration free!
    • Save on staff costs using the knowledge base which allows customers to help themselves
    • Improvement and control – Full time tracking and auditing means you can track support performance and improve
    • Fully supported – Need help? We’ve got you covered with our lightning fast email support and customer support forums.

    2937_ProductFeatures_070215-01

    Features:

    • Support ticket system
    • Assign tickets to staff & track progress
    • Tickets include all messages between customer and staff, ticket status and time taken
    • Automatically send fully customizable emails to customer and staff for ticket updates
    • Audit logging tracks every action relating to tickets
    • A complete knowledge base system is included to allow your customers to find help themselves, saving you valuable staff costs.
    • The knowledge base comes complete with article and topic management and is designed to look like the currently installed theme.
    • Customer satisfaction surveys can be sent on ticket completion
    • Totally self contained software that doesn’t take over your WordPress dashboard
    • Customer dashboard for customers to manage their tickets easily
    • All aspects of Quip Support are fully customizable in the settings
    • Full customer support.
    • Regular software updates.

    2937_ProductFeatures_070215-032937_ProductFeatures_070215-02

  • Ticket Toughen WordPress Plugin (Miscellaneous)

    Ticket Toughen WordPress Plugin (Miscellaneous)


    • Customer Support Ticketing Solution
    • Drag & Drop File Upload
    • Custom Email Templates
    • Documented All our product come bundled with step by step documentation covering instalation and setup.
    • Translation Ready All our products are translation ready using Poedit tool with instructions in bundled documentation.
    • Clean Code Commented, clean and bload free code to help you make modifications under the hood.
    • Options Panel The theme comes with a simple to use theme options panel. You can access it by navigating to Theme Options.
    • Regular Product Updates Ticket Plugin is kept up to date with the latest WordPress versions View Changelog
    • Customer Support Provided through support support@pressapps.co email with queries answered within 24 hours Mon – Fri. Support covers setup, product features, and bug fixes.







  • AIO Reinforce Heart – Envato Licensing Add-On (Add-ons)

    AIO Reinforce Heart – Envato Licensing Add-On (Add-ons)

    Keep track of your Envato products and make sure you are providing support only to users that actually bought your items.

    Features

    • Require Purchase Code on ticket creation
    • User Friendly – If user already submitted purchase code once, he wont be asked to do the same thing every time he creates new ticket in specific department.
    • Link Envato products to your departments so only purchase code of linked product will be accepted.
    • Keep track of attempts with our logger that logs everything.

    Notes

    Check out documentation before purchase.

    Minimum System Requirements:

    PHP Version: 5.3+

    WordPress Version: 3.9+

    AIO Support Center Version: 1.0.4+

    WordPress – access to admin-ajax.php from both front-end and back-end (some themes and plugins may block this)

    Browser Support: Google Chrome

  • Strengthen Middle (Types)

    Strengthen Middle (Types)

    Support Center is powerful, but easy to use ticketing system for your WordPress site.

    Main features

    • Multiple user roles that are not depending on WordPress roles
    • 2 types of customers – Exclusive and Normal (Exclusive customers have some benefits that normal customers don’t)
    • User-friendly interface for both staff and customers
    • Detailed ticket preview
    • Pre-made repsonses for staff members to make their life easier
    • Auto-Responders with custom e-mail templates
    • Plenty of dynamic tags that you can use while building your e-mail templates
    • and many more!

    Demo Testing

    • Customer Account
      user: democustomer
      pass: demo
    • Exclusive Customer Account
      user: demoexclusive
      pass: demo
    • Operator Account
      user: demooperator
      pass: demo
    • Supervisor Account
      user: demosupervisor
      pass: demo

    Please use demo accounts only for testing purpose