WpTrunk

Tag: ticket system

  • TotalDesk (Utilities)

    TotalDesk (Utilities)

    Purchase $9.00

    The All in One WP Helpdesk Solution

    TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!

    HelpDesk Features

    • Ticket System
      • 3 Differnt New Tickt Forms
      • Inbox Fetching
      • 2 Roles: Agent & Reporter
      • My Tickets Page
      • Set default values for new tickets
      • Set own ticket Status
      • Set custom ticket Types
      • Set custom ticket Project / Systems
      • Attachment Support
      • Inform Agents in Notifications
      • HTML WYSIWIG Comment Form
      • Saved replies
      • Logging / History system
      • XLS export
      • Reporters & Agents can reply to Email
      • Ticket Overview (assigned to, status in colors)
      • Set Inbox Archieve Folder
    • Notifications
      • Email Notifications
      • Desktop Notifications
      • Slack Notifications
      • Notify when a ticket has been created
      • Notify when someone replied
      • Notify when a status has changed
      • Notify when an agent has ben assigned
    • Livechat
      • Start a chat with a new subject (new ticket)
      • Enter a chat with a given ticket ID
      • Send a message (new ticket) when no agent is online
      • Every chat conversation will be saved
    • Knowledge Base
      • Create a FAQ based on a ticket
      • Group FAQs into topics
      • Set custom Icons for Topics
      • Live search for FAQs
      • Track FAQ views
      • 3 Built in widgets
      • Order FAQs by View / Popularity
      • 2 Layouts (boxed, list)
    • Reports
      • Tickets By Agent
      • Tickets By Status
      • Tickets By Type
      • Tickets By System
      • Tickets By Year
      • Tickets By Month
      • Tickets By Year & Month
    • Integrations
      • WooCommerce
      • Envato
      • Slack
    • Well Documentented

    Compatibility

    • WordPress 3.8.1+
    • PHP 5.4+
    • WPML Support
    • WooCommerce 3.1
    Purchase $9.00
  • Fortify Board – Lend a hand Desk And chat (Utilities)

    Fortify Board – Lend a hand Desk And chat (Utilities)

    Purchase $29.00

    Support Board is a powerful, yet easy, solution to communicate with your users. Complete tickets system, chat and dedicated membership system and much more. Everything without coding skills!

    Support desk and chat plugin for WordPress. A complete solution for support and communicate with your audience.
    The first WordPress plugin with a complete bot integration powered by API.AI by Google.

    Features list

    • Support and chat features

      • Work immediately Immediate installation and usage by just insert the shortcode.
      • Bot Integrate a multilangual bot powered by API.AI.
      • Email notifications Notify users and agents by email when a reply is received.
      • Tickets system Fast, powerful and user friendly tickets system.
      • 100% responsive Fully esponsive for smartphones and tables.
      • Agents and users Add and edit users and agents on the admin side.
      • WordPress users Login and membership can be also the original WordPress users system.
      • Multilingual Fully translatable on admin side and front-end side. 100% compatible with WPML and Right To Left direction (RTL) available. Frond-end is already translated in 13 languages: english, spanish, chinese (simplified 简体中文), chinese (traditional 繁體中文), arabic (العربية), portuguese, dutch, russian, japanese, italian, deutsch, french, polish.
      Enjoy the plugin.
  • Support desk only features

    • Indipendent users system Dedicated and indipendent users system disconnected from WordPress users.
    • Login and registration forms Custom registration form with four optianal fields. User can login with username or email.
    • Scroll box Support desk can use a scroll box container that create a inner scrollable area, the box can be also fullwidth.
    • Layouts You can choose if show the profile image or not on both registration and conversation.
  • Chat only features

    • Unified administration Manage both support and the chat conversations and tickets in one place.
    • Sounds Play a sound when the user receive a new message.
    • Members and guest users Show the chat only to registered users or to everyone. Not registered users will be automatically registered as guests.
    • Welcome message Send a message to new users automatically. The message is sent only the first time the user visit your website and can play the message sound.
    • Follow up message The chat can send a follow up message automatically if no agent or bot reply within 15 seconds. Customize the text message and set the Facebook Messenger and Whatsapp Web links
  • Other features

    • Top performance 37kb of JS and 16KB of CSS. Google Font can be disabled on admin.
    • Regular updates Like for all our products we guarantee constant updates and bugs fix.
    • Developers API Simple to use but powerful api are available for Javascript and PHP.
    • Colors Change the chat colors.

    • CHANGES LOG

    V 1.0

    Purchase $29.00
  • Zaport – WordPress Helpdesk Discussion board and Ticket Beef up (Utilities)

    Zaport – WordPress Helpdesk Discussion board and Ticket Beef up (Utilities)

    Purchase $22.00

    Zaport is a complete forum helpdesk + email ticket system solution for WordPress. Your clients can submit private tickets via the submit a ticket form or they can register and post on public Zaport forum

    Best part? You get both the private email tickets and public forum posts in one place.

    Clients can also directly reply to your emails sent from Zaport Admin panel, and you will receive them there. Keep both the email conversations and forum posts in one place.

    Are you an Envato author?

    Zaport has built-in and tested Envato API support ! All you have to do is choose to request Envato purchase codes from Zaport settings, enter your username and API Key and you are done! Only your buyers can post now.

    Main Features

    • Public Helpdesk Forum
    • Private Email ticket system – reply to emails from admin panel and receive emails directly
    • Set Ticket Categories
    • Set Ticket Statuses
    • Extensive filtering options – never lose a ticket again
    • Supports Attachments
    • Support for multiple tech support personnel
    • Email Templates
    • Translation Ready (*.po and *.mo supplied)

    How Zaport Works – Illustration

    Demo login

    If you want to test the the user account, go here and login with the following credentials

    user: client

    pass: client

    If you want to see Zaport Admin panel, go here and login with the following credentials:

    user: admin

    pass: admin


     If you are logged in as “Client”, you must logout first – because Zaport Clients can’t see WordPress backend, you won’t be able to visit the link specified above!

    Requirements

    • WordPress 3.5 or greater
    • PHP 5.3 or greater

    Zaport also requires the following PHP extensions:

    • php_imap
    • php_openssl
    • php_mcrypt
    • php_curl

    These exensions are installed on 99% of shared hosts so you most likely won’t have any issues. If you are running a VPS you can install them yourself.

    If you want to make sure, you can copy this PHP code, paste it on your server somewhere (e.g. name it zaport_test.php) and execute it (visit it from browser). It will display if your server is ready to run zaport.

    Purchase $22.00
  • PressTicket – Evolved HelpDesk For wordpress (Utilities)

    PressTicket – Evolved HelpDesk For wordpress (Utilities)

    Purchase $20.00


    If this plugin is useful, could You please help me rate it? it will be a big encouragement to improve for me

    Please read FAQ before send the questions for the issue.

    Demo

    http://pressticket.com/demos/

    Introduction

    1. PressTicket (PTS) is a Powerful Ticket-management platform in WordPress, PTS is integrated with Woocommerce and Envato, PTS is really useful for you to provide the Support to your Customers.
    2. PTS is reliable and extendable for the developer, PTS provide the API and the Endpoint to embed in your applications.
    3. PressTicket provide 3 support ways to your customers:
    4. In your Backend: Use Custom Post Type and Taxonomy
    5. In your Frontend: Use Shortcode.
    6. In you Customer’s backend website: use Endpoint API, for futher info http://pressticket.com/category/endpoint/

    All Features

    1. Custom Post Type (CPT) and Taxonomy support, PressTicket does not use/create Custom table, only use WordPress table.
    2. Ticket URL SLUG Customize: PressTicket support to custom the Ticket slug in URL, so you can easy change the slug in backend, eg: by default, The Ticket URL is http://domain.com/press-ticket/hello-world, but you can change it to http://domain.com/helpdesk/hello-world
    3. Shortcode: PressTicket support the shortcode to display the Submit Form, Ticket List at frontend, so you can provide the support service in frontend, no need to login backend.
    4. Widget/Dashboard: PressTicket support the Widget, this is display the user’s ticket list, Status and Priority filtering option support.
    5. Department and Helptopic: You can create the Department and Helptopic to distribute the Ticket, is very useful for filtering/searching.
      • Unlimit Department
      • Unlimit Helptopic
      • Unlimit Support Staff
      • Unlimit Customer
    6. Assignment: You can assign the Support Staffs to the Department, whenever new ticket is created, the notification will be sent to this staffs (if Notification feature is actived).
    7. Permisson: by default, PressTicket allow all the user can use it, but You can limit the permission as:
      • Upload Files: By WP default, only the Author or higher role can upload the files, but use PressTicket, you can set this permission for the Subscriber, Contributor or other role.
      • View/Open Ticket: This permission will be assigned for the Customer, they can Submit/View/Reply to their Ticket, noted: Only the Author or higher role can access to their Ticket in Backend, if not they must access it in Frontend.
      • Updating/Deleting Ticket: This permission will be assigned for Support Staff, The Staff must be an Editor or higher.
    8. File attachments: post documents, screenshots, PDFs … all file is allowed to upload by WordPress and store in Media page in Backend.
    9. Stop Spamming by Recaptcha in “Submit Ticket” form.
    10. Alerts and Notices: (Alerts and Notices will be sent to Support Staff/Customer on ticket “events”) with 2 events:
      • Alert sent out on new tickets
      • Alert sent out when a new message, from the user, is appended to an existing ticket.
    11. Email notification template: is available with 3 templates and easy to modify in Backend.
    12. Translatable: PressTicket support multi-language, so you can translate it in your language by step by step, view help topic http://pressticket.com/wiki/how-to-translate-pressticket/
    13. Woocommerce Integration: Woocommerce is a best solution for the commerce site, that’s is the reason why we integrate PressTicket with it.
    14. Envato Integration: Envato is a big Marketplace, they provide all the Digital products as: Theme, Template, Plugin, Addon, Photos, Video … etc, this option is really useful for the Envato’s Author (whom sell the item on Envato).
    15. API/Endpoint: PressTicket support the API (Action and Filter Hook) and Endpoint, so you can extend or embed PressTicket in your application, for further information, please visit http://pressticket.com/wiki/
    16. Debug Tool: use for testing before get it to work, if there are have any error or warning, PressTicket will display the suggestions, by the way you can easy set the valid settings.
    17. Quick Support: If you have any questions, you can use Quick Support Form to send the request to us, by the way, we will reply you as soon as possible.
    18. PressTicket Client Version: what is it? PressTicket Client (PTC) is a second plugin, use to install in your client’s site (only WordPress), allow the Customer Submit/Reply their tickets on their Backend, WOW, Great feature, right? PressTicket have an Endpoint API, this gateway receive the request from PTC and proccess it in WordPress system, By the way, your Customer can Submit or Reply the Ticket on their site, no need to login your site.
    19. Google Chart: Ticket status summary.

    Some screenshots …

    Shortcode support

    Settings


    Permission

    Report

    Compatible With Woocommerce


    … And so much more.

    Changelogs

    11/20/2013 – V2.3.1

    [New] Add New Ticket List and Google Chart on Admin Dashboard.
[New] API key
[New] adding API column in User Page.
[New] Adding Endpoint API URL
[Fix] Adding Hook into Ticket mail notification.
[Fix] Changing Email content.
[Fix] Adding shortcode (not WP shortcode) in Mail template wp-admin/edit.php?post_type=wp-ticket&page=wp-ticket-settings&tab=email_template
[Fix] Sending multiple email address to Helpdesk Staff in a Department.
[Fix] Creating Ticket ID
[Fix] Checking empty filter hook: Prioritys, Status
[Fix] admin url.
[Fix] Json response.
[Fix] Fix View ticket permission from backend.
[Fix] Remove Google Chart in frontend.
[Fix] Chart in backend.
[Fix] Displaying Widget.
[Fix] remove # in ticket ID.
[Fix] Verify buyer by Purchase Key
[Fix] Remove ENVATO option in shortcode, no needed.

    11/06/2013 – V2.3

    [Fix] Sending HTML mail format.
[Fix] Mail notification content.
[Fix] Change "All Tickets" label to "PressTicket".
[Fix] disable SUBMIT button when submit the data by Ajax.
[Fix] disable LOAD MORE button when submit the data by Ajax.
[Fix] Admin CSS
[Fix] "Response" word misspell.
[Fix] Debug Tool.
[Fix] Date Format Responses List in Backend.
[Fix] Adding some columns in Responses page.
[Fix] Adding Pressticket Icon in backend.
[New] Envato Ticket support
[New] Verifying Purchase Key, available when Integrated with Envato Ticket type.
[New] Adding ticket type, WOO, Envato support.
[New] Login Form Filter Hook:
- pressticket_loginform_before
- pressticket_loginform_after
- pressticket_loginform_rememberme_before
- pressticket_loginform_rememberme_after
[New] Add Register, Lost password url in login form.
[New] Using Envato Avatar, replaced by WP default avatar. (optional).
[New] Register Link is available when enable "Anyone can register" in Backend (Settings/General)
[New] Custom Ticket Post Type Slug
[New] Check WP version when install plugin.

    11/04/2013 – V2.2.2

    [Fix] Update .po file
[Fix] Update Debug tool.
[Fix] LoadMore button.

    10/28/2013 – V2.2.1

    [Fix] Loading Ajax Url
[Fix] Remove bootstrap CSS.
[Fix] Showing Form/Ticket list, fix shortcode.
[New] Integrated with Woocommerce.

    10/07/2013 – V2.0

    [New] Loading Language.
[Fix] Removing Quicktag editor.
[Fix] Searching user.
[Fix] HTML email sending.

    04/29/2013 – V1.0

    Initial Release
    Purchase $20.00