Tag: support

  • Soar – WordPress Are living Chat Plugin (Utilities)

    Soar – WordPress Are living Chat Plugin (Utilities)

    live-chatWelcome to Limitless Sites

    Credits

    Dedicated and Top Notch Support

    Once again, thank you for purchasing one of our products. If you have any questions, please feel free to send us an email and we will be more then willing to guide you through. Also when you’ve found a bug or any sort of issue, visiting our support ticket site is the fastest way to receive support. Thanks so much!

  • Guru – Responsive Information Base WordPress Theme (Miscellaneous)

    Guru – Responsive Information Base WordPress Theme (Miscellaneous)

    Meet Guru, your best solution when it comes to creating knowledge base system running on top of WordPress platform.

    Guru comes with a sleek and easy to understand user interface, It also comes with a powerful page builder (Visual Composer) and custom post types to handle all knowledge base posts and partner section. You can also manage the theme easily with our theme options panel, powered by Redux Framework.

    Speaking of options panel, there are hundreds of options available. From enabling / disabling certain feature, uploading custom logo or favicon to changing element colors and modifying typography. All can be done easily from the options panel.

    Go head, try the demo and see for your self

    Complete Features

    • Powerful page builder (with backend and front-end layout editor)
    • Easy to use theme options, powered by Redux Framework
    • Unlimited colors
    • 500+ font from Google Fonts to choose from
    • Responsive layout
    • Support bbPress forum plugin
    • Custom page templates (home, blog and full width templates)
    • Lots of custom widgets
    • Embed live chat code easily
    • Shortcodes
    • Upload custom logo and favicon
    • Google Analytics integration
    • Contact form
    • Child theme support
    • Localized translation
  • Reside Chat – Helpdesk Responsive wordpress Theme (BuddyPress)

    Reside Chat – Helpdesk Responsive wordpress Theme (BuddyPress)

    Live Chat is a wordpress theme for support/knowledge base, live chat, help desk. Its perfect to providing support to users. with a lot of options and easy to manage, you will be able to provide a good support resource for your customers
    This WordPress theme also works as a normal wordpress website with the following features:

    Main Features:

    • Fully Responsive on/off
    • WPML compatible (Translatable )
    • Usefull options
    • Own Widgets
    • Twitter feed
    • Contact form 7 plugin styled
    • Usefull shortcodes in plugin included
    • XML Demo content
    • Caroucel slider
    • Friendly option panel
    • Search-live template
    • Clean Code
    • Buddypress Compatible
    • Loading screen on/off
    • Testimonials
    • Font Awesome Icons
    • Jquery Effects
    • Bootstrap 3

    Icons

    • Awesomefont Icons

    Fonts:

    • OpenSans
    • Images demo

      Flickr

      -All images used in preview are for demonstration purposes only.

      Do not forget to rate us if you liked, Follow me to Get Latest Updates

  • Diker – On-line Surveys WordPress Plugin (Utilities)

    Diker – On-line Surveys WordPress Plugin (Utilities)

    Diker is an online surveys plugin that will measure, improve customer experience and engage your audience. With the help of diker you can understand what drives your website visitors, what makes them happy and what makes them feel bad so you can optimize your website design, content and products based on honest feedbacks. Diker will convert site visitors into loyal customers.

    Why Diker:

    Most webmasters don’t get in touch with their website visitors and/or customers so it become so difficult to predict why your things started to stall, Visitors are starting to drop especially your repeat visitors, Subscriptions to your email list are barely trickling in, Nobody is buying your products and/or services. Diker provide a fun and easy way to get in touch and learn more about your visitors and/or customers. With diker you can design surveys that better suit you website, track views and interactions, target surveys to specific browsers and operating systems, schedule surveys, show surveys in any page you like… and much more. Diker is a lightweight plugin and won’t slow down your website.

    Live Demonstration:

    Explore working demos and admin panel (Some actions disabled in demo).

    Explore some of built-in features:

    Lightweight plugin.
    It is based on custom backend and frontend router to run only if it needed so it won’t slow down your website.

    Based on wordpress native dashboard style.
    It doesn’t use any custom styling for tables or metaboxes or forms. It is completely based on wordpress native administration elements style.

    Overall surveys statistical panel.
    Through this panel, You can explore:

    • The total number of surveys, number of pending surveys, number of paused surveys and number of running surveys.
    • The number of unique visitors and/or users who viewed your surveys and also who passed your surveys over the last 28 days.
    • All activities of surveys and also visitors and/or users feedbacks. Each feedback shown with client browser, operating system, ip and survey title.

    Various questions support.
    It supports multichoice, input and textarea to gather visitors and/or users feedbacks.

    Build surveys that better suit your website design.
    You can design each survey. I don’t mean simple design options but many design options like background colors, text color, text font, google font integration, borders sizes, borders colors, buttons background color, buttons text color, header padding, footer padding ,question text align….and much more.

    Visual survey design.
    You can explore survey final view while you build it in admin panel. Just switch survey preview.

    Schedule surveys.
    You can show survey immediately, pause survey and schedule survey to run at specific time and/or pause at specific time.

    Show survey on specific part of a page.
    You can show survey immediately after page loads or after user and/or visitor scrolls to specific height.

    Spam protection.
    You can show captcha to stop spammers. Captcha can be shown per survey.

    Forget traditional captcha design.
    You can design your captcha text color and background color. Make it simple or complicated.

    Survey targeting.
    You can target survey to specific browsers, specific operating systems, website users and/or website visitors.

    Cover All WordPress Frontent parts in addition to new post types and new rewrite rules created through other plugins.
    You can show survey on:

    • Posts.
    • Pages.
    • Posts that attached to specific tags.
    • Posts that attached to specific categories.
    • Any page that has URL match defined pattern (eg. set pattern to [portfolio] and it will shown in any page URL contain portfolio word).

    Attach surveys through posts (add and edit page) and pages (add and edit page).
    It provides custom metabox shown in add and edit pages of both posts and pages.

    Cross device support.
    Surveys can be shown on a large range of devices.

    Survey statistical panel.
    Through this panel, You can explore:

    • The number of visitors and/or users who viewed the survey and also who passed the survey over the last 28 days.
    • All activities of the survey and also you can explore visitors and/or users feedbacks. Each feedback shown with client browser, operating system, ip and survey title.
    • Important data about visitors and/or users who passed the survey like operating systems and browsers. Also in case of multichoice surveys, you can explore the final result.

    Visual analysis.
    It uses awesome visual element to show overall and single surveys statistics.

    Well Secured.
    It encrypts frontend data to boost security. It uses encryptation mechanism that supported on most servers. If your survey supports mcrypt_decrypt, You can turn to
    mcrypt_decrypt to boost security.

    Built-in activity system.
    It has a built-in activity system that tracks surveys added, updated, run and paused and also users who added or updated surveys.

    Well optimized.
    It is optimized to run on both small and large websites as it is a light weight plugin and you can stop features that may be heavy in large visits website (eg. visits tracking).

    Internationalization support.
    It supports translation. You can bring diker to your locale right now.

    Updates notification system.

    Well documented.
    It has a well documented codebase for developers.

    Amazing support.
    Each page has help tab to fully understand the usage of tools provided. also you can visit plugin page on clivern website to explore more resources or submit support ticket. I would be glad to help you if you have any questions relating to diker.

    Files Included:

    • Plugin Code
    • Documentation

    Requirements:

    • WordPress Version 3.5+ but lastest version recommended.
    • GD extension (optional) : If you like to show captcha.

    Changelog:

    Version 1.0:

      Initial Release.
    

    Translation:

    If you interested in translating diker. You can download translation files, then send translated file to support@clivern.com. Thanks so much.

    Sources and Credits:

    I’ve used the following images, icons or other files as listed:

    • jQuery V1.11.
    • Chosen V1.2.0 : Copyright© 2014 Patrick Filler for Harvest.
    • Morris.js V0.5.0 : Copyright© 2014 Olly Smith.
    • Raphael V2.1.0 : Copyright© 2008-2012 Dmitry Baranovskiy and Sencha Labs.
    • DateTimePicker V2.3.5 : Copyright© 2014 Chupurnov Valeriy.
    • Mom Typefont.
    • Fontello.

    Support:

    Thank you so much for purchasing diker. I’d be glad to help you if you have any questions relating to diker. No guarantees, but I’ll do my best to assist.

  • Sentric – Beef up Discussion board & Information Base (Miscellaneous)

    Sentric – Beef up Discussion board & Information Base (Miscellaneous)

    Sentric – Support Forum & Knowledge Base

    Support focused theme with Knowledge Base and FAQ sections. Forum is run using the powerful bbPress plugin, added with additional functions that ease managing support requests from your customers.

    Support Topic Status

    Support Forum features marking forum threads as.

    • Resolved
    • Pending
    • Not a Support topic
    • Unresolved
    • Assign to a staff

    Support status are marked in forum listings as well as prominently displayed alongside topic title.

    Changing and marking support status to topics are easily done by support staff without the need to reply. This prevent unnecessary postings.

    Search Support forum

    Search support forum topics or search a specific forum.

    Forum Monitor

    Sentric theme comes with a support page named ‘Forum Monitor’

    Forum Monitor helps you check status of topics and attend them easily.

    Knowledge Base

    Populate a resourceful knowledge base with ability for visitors vote as knowledge base articles being helpful.

    FAQ

    FAQs are easy to manage and publish!

    Demo
    http://sentric.imaginemthemes.com/wp/

    Homepage displays blog list by default.

    Bundled Custom Plugins

    1. Custom Post types as Plugins
    a. Knowledge base ( Post contents available without theme )
    b. FAQs ( Post contents available without theme )

    2. Shortcodes as Plugin
    a. Shortcodes and shortcode generator as Plugin

    3. Widgets as Plugin
    a. Theme Widgets are loaded through Plugin

    Recommended Plugins

    1. Contact 7
    a. Recommends installation from wordpress.org plugins repository.

    Postformats

    • Audio
    • Video
    • Gallery ( slideshow )
    • Image
    • Aside
    • Quote
    • Link

    Shortcode Generators

    • Staff
    • Testimonials
    • Drop Caps
    • Dividers
    • Pullquotes
    • Highlights
    • Picture Frames
    • Thumbnails with lightbox
    • Slideshow with/without lightbox / titles /
    • Columns
    • Google Maps
    • Audio Shortcodes
    • Notices
    • Lists
    • Separator Section Headings
    • Tabs
    • Accordions
    • Toggles
    • Progress bar
    • Counters
    • Blog Slideshow
    • Blog grids

    Widgets

    • Address
    • Social icons
    • Flickr
    • Gallery
    • Twitter
    • Recent posts
    • Popular posts
    • Popular knowledge base articles
    • Video

    All images purchased from Photo Dune ( Not included in download pack )

    Isotope script http://isotope.metafizzy.co/

    Icons used from (Selected icons Included)
    http://fortawesome.github.io/Font-Awesome/
    JPlayer (INCLUDED no need to install)
    http://www.jplayer.org/
    FlexSlider (INCLUDED no need to install)
    http://www.woothemes.com/flexslider/
    Magnific-popup (INCLUDED no need to install)
    http://dimsemenov.com/plugins/magnific-popup/

    Videos by Blender Foundation
    http://www.blender.org , http://www.bigbuckbunny.org

    Templates

    • Contact Template
    • Forum Monitor
    • Separate blog post list template for each post format.

    Multiple Sidebars
    Advance Theme Options
    Change colors of theme using theme options
    400+ Google web fonts choices
    Internationalized ( localize with your language .po .mo files included )
    PDF Help Guide. Detailed screenshots and explanations. Step by step guide to creating the theme.
    XML Demo data file provided ( Ensures an easy to build site using Demo data )
    PSDs included

  • DeskPress – Easy Helpdesk Beef up WordPress  (Miscellaneous)

    DeskPress – Easy Helpdesk Beef up WordPress (Miscellaneous)

    The DeskPress WordPress Theme’s mission is saving time for both customers & supporters when working around issues, every single elements in the theme have been considered very carefully to make sure it saves as much time as possible for users.

    This awesome support theme for WordPress comes up with plenty of helpful features, works smoothly in one pie:

    Smart search for all FAQs, Knowledge Base and bbPress Forum.
    Turn bbPress Forum into support help desk system with:
    Only paid account can create new topic.
    Flexible permission for each forum.
    Topic status.
    Staff assignment.
    Attachments.
    Best Answer.
    Live suggestion on creating topic form.
    Smart Canned Replies with multiple levels support.
    Convenience popup reply form.
    Convenience Knowledge Base link in reply editor by using @kb:keyword.
    Activate paid account via Envato Purchase Code, WooCommerce order or Easy Digital Downloads (EDD) order.

  • Ticket Toughen WordPress Plugin (Miscellaneous)

    Ticket Toughen WordPress Plugin (Miscellaneous)


    • Customer Support Ticketing Solution
    • Drag & Drop File Upload
    • Custom Email Templates
    • Documented All our product come bundled with step by step documentation covering instalation and setup.
    • Translation Ready All our products are translation ready using Poedit tool with instructions in bundled documentation.
    • Clean Code Commented, clean and bload free code to help you make modifications under the hood.
    • Options Panel The theme comes with a simple to use theme options panel. You can access it by navigating to Theme Options.
    • Regular Product Updates Ticket Plugin is kept up to date with the latest WordPress versions View Changelog
    • Customer Support Provided through support support@pressapps.co email with queries answered within 24 hours Mon – Fri. Support covers setup, product features, and bug fixes.







  • Solver – WordPress Improve Wizard (Utilities)

    Solver – WordPress Improve Wizard (Utilities)

    Solver helps your customer to find solution simply answering nested questions. With wizard and image/video is easier for your customer understand questions and the solution of problem.

    Features

    • Infinite nested questions
    • Visual generator with intuitive interface
    • Infinite colors
    • Cross browser
    • Multilanguage without mo and po
    • Fully responsive
    • Clean and modern look
    • Smooth height transition
    • Easy installation
    • Documentation
    • Free plugin updates

    Support

    If you have any features question, suggestion, new feature request or pre sale question, I’m happy to help you.

  • Atom – A WordPress Information Base/Wiki/Discussion board Theme (Company)

    Atom – A WordPress Information Base/Wiki/Discussion board Theme (Company)

    Introduction

    Introducing Atom, a precise and alluringly beautiful support knowledgebase WordPress theme – complete with BBPress forum support. Set up your professional helpdesk website quickly and effortlessly in no time at all!

    Key Features

    Standard Features

    • Powerful & Super Lightweight
    • Fully Responsive Build
    • Child Theme included
    • Retina Assets / CSS
    • Enable Retina.js Capability via the Theme Customizer
    • Built with valid HTML5 & CSS3
    • SEO Optimized
    • Enter your Google Analytics Script via the Theme Customizer
    • Custom CSS entry via the Theme Customizer
    • Cross Browser Support
    • PSD Sources Included
    • PSD Full Templates Included
    • XML Demo Data Included
    • Tested with the latest WordPress versions
    • Resourceful Customization Options
    • Fully translatable po/mo files included
    • Beautiful & Extensive Documentation
    • Grade-A Knowledgebase & Support Team over at the Bean Support Center
    • Have a question? Ask or tweet us!

    Theme Support & More

    Review the theme documentation and changelog for what’s included and the updates that have been pushed so far. Also, if you need any help – don’t be afraid to ask. We’re here for you.

    Bean Help Center

  • WordPress Chat X (Improve Package deal) (Utilities)

    WordPress Chat X (Improve Package deal) (Utilities)

    This upgrade only for WordPress Live Chat plugin owners.

    The item package includes the latest version of CX.

    Why upgrading?

    • Get latest version of CX (updates free and automatic)
    • Advanced version of LC.
    • Fast and lightweight
    • It will be always up-to-date.

    Limitations & Differences

    • Your chat logs and settings in LC can’t be transferred to CX. The plugin will come clean and you will want to setup it from scratch.
    • CX doesn’t use AJAX anymore. You will need free Firebase account.
    • CX isn’t 100% GPL. It means 1 license for 1 website.
    • Please also read CX item page for all plugin limitations

    Compare CX with LC

           Chat X      Live Chat
     
    Price   $24   $17
    Speed   Realtime   1-2 seconds delay
    Chat logs   Yes   Yes
    Contact form message history   Yes   No
    Max. users at the same time   50   5-10 (approx.)
    Guest users   Yes   No
    Allow to disable login form   Yes   No
     
    Technology
    SSL   Yes   No
    Websockets   Yes   No
    AJAX (Old technology)   No   Yes
     
    Features
    Multilingual support   Yes   Yes
    Custom company avatar   Yes   No
    Desktop notifications   Yes   No
    See if user is currently writing   Yes   No
    End visitor chat (back-end   Yes   No
    Last seen info (back-end)   Yes   No
    Visitor connecting info (back-end)   Yes   No
    Mobile or desktop info (back-end)   Yes   No
    Active page info (back-end)   Yes   No
    Full UTF-8 support (All languages)   Yes   No
    Email notifications   Yes   Yes
    Responsive   Yes   Partly
    Full session support   Yes   Buggy
    Cache plugin support   Yes   Buggy
     
    Licensing & Updates
    100% GPL   No   Yes
    New updates   Yes   No
    License   1 domain   Unlimited Domains

    Compare CX with LC