WpTrunk

Tag: support ticket

  • Commento – Convert feedback into improve tickets (Utilities)

    Commento – Convert feedback into improve tickets (Utilities)

    Purchase $16.00

    Overview:

    Commento provides simple actions to create tickets in your favourite customer support platform from comments added on your website.

    Key Features

    • Provide users with administrative capabilities option to create support tickets manually from comments
    • Control whether comments should be automatically sent as support tickets
    • Control which posts should be included/excluded from automatically having the comments added to them created as support tickets
    • Control which taxonomies should be included/excluded from automatically having the comments added to posts in that taxonomy created as support tickets
    • Control user roles for which comments should not be automatically transformed into support tickets
    • Control spam comments from being excluded from support tickets
    • Control email addresses where to send comments, pingbacks, trackbacks
    • Translation ready (.pot file included)
    • Easy setup and configuration

    Support:

    If you have any questions please feel free to create a ticket on Our Support Site. We’ll be more than happy to help you!

    We respond in a 24 hours time window for questions posted on working days (Monday till Friday, GMT + 2), while requests sent during the weekend will be processed on Monday morning.

    Purchase $16.00
  • Fortify Board – Lend a hand Desk And chat (Utilities)

    Fortify Board – Lend a hand Desk And chat (Utilities)

    Purchase $29.00

    Support Board is a powerful, yet easy, solution to communicate with your users. Complete tickets system, chat and dedicated membership system and much more. Everything without coding skills!

    Support desk and chat plugin for WordPress. A complete solution for support and communicate with your audience.
    The first WordPress plugin with a complete bot integration powered by API.AI by Google.

    Features list

    • Support and chat features

      • Work immediately Immediate installation and usage by just insert the shortcode.
      • Bot Integrate a multilangual bot powered by API.AI.
      • Email notifications Notify users and agents by email when a reply is received.
      • Tickets system Fast, powerful and user friendly tickets system.
      • 100% responsive Fully esponsive for smartphones and tables.
      • Agents and users Add and edit users and agents on the admin side.
      • WordPress users Login and membership can be also the original WordPress users system.
      • Multilingual Fully translatable on admin side and front-end side. 100% compatible with WPML and Right To Left direction (RTL) available. Frond-end is already translated in 13 languages: english, spanish, chinese (simplified 简体中文), chinese (traditional 繁體中文), arabic (العربية), portuguese, dutch, russian, japanese, italian, deutsch, french, polish.
      Enjoy the plugin.
  • Support desk only features

    • Indipendent users system Dedicated and indipendent users system disconnected from WordPress users.
    • Login and registration forms Custom registration form with four optianal fields. User can login with username or email.
    • Scroll box Support desk can use a scroll box container that create a inner scrollable area, the box can be also fullwidth.
    • Layouts You can choose if show the profile image or not on both registration and conversation.
  • Chat only features

    • Unified administration Manage both support and the chat conversations and tickets in one place.
    • Sounds Play a sound when the user receive a new message.
    • Members and guest users Show the chat only to registered users or to everyone. Not registered users will be automatically registered as guests.
    • Welcome message Send a message to new users automatically. The message is sent only the first time the user visit your website and can play the message sound.
    • Follow up message The chat can send a follow up message automatically if no agent or bot reply within 15 seconds. Customize the text message and set the Facebook Messenger and Whatsapp Web links
  • Other features

    • Top performance 37kb of JS and 16KB of CSS. Google Font can be disabled on admin.
    • Regular updates Like for all our products we guarantee constant updates and bugs fix.
    • Developers API Simple to use but powerful api are available for Javascript and PHP.
    • Colors Change the chat colors.

    • CHANGES LOG

    V 1.0

    Purchase $29.00
  • weebot – Improve-Chat-Bot (Miscellaneous)

    weebot – Improve-Chat-Bot (Miscellaneous)

    Purchase $29.00

    Advantages of a Support-Chat-Bot

    weebot recognizes duplicate questions and can provide answers, which are generated automatically. You never have to answer a question twice!
    Save a lot of time to your Support-Team!

    Events
    There are different types of questions like there are different types of answers. So you are able to choose between a few types which end in different events.

    Modules
    add modules to your weebot and build your own serverside-rendered events to questions.

    Safety
    Protect your Bot from Spam by activating Spam-Protect in the Settings.

    International
    weebot can be translated into any language. There is an english and german translation included.

    Rights
    You can show the Support-Chat only to logged in visitors.

    Fallbacks
    No Messages get lost. All users have the option to get answers via email. Search results will be displayed as fallback too.

    Cross-Domain
    If you activate the Cross-Domain-option you will be able to include the Support-Chat on every Domain you want to.

    Design
    There are multiple Designs included but you can set up your own Theme or just edit the Styles.

    Predefined Answers
    You can filter questions by special keywords and if there is a matching then you can show predefined answers.

    Page-related
    Answers could be page-related, so you can define answers to questions for specific subpages.

    Manage
    All questions, answers, users and settings can be managed in the backend.

    Support-User
    By adding Support-Users you set the option for Customers to contact them directly.

    Screenshots
    Allow users to take Screenshots of your page and send them via the Support-Chat.

    File-Transfers
    Allow Users to upload Files into the Support-Chat.

    Online User
    Be able to track online Users and see exactly how many are online.

    Purchase $29.00
  • Quip Reinforce – Final Lend a hand Desk Resolution (Utilities)

    Quip Reinforce – Final Lend a hand Desk Resolution (Utilities)

    Purchase $32.00

    The ultimate help desk solution for your WordPress business!

    Quip Support is a complete customer support solution built directly into your WordPress dashboard. A fully featured ticketing solution means your customers will always go away happy and the built in knowledge base allows your customers to help themselves, saving you time and money.

    Not only that, but Quip Support is backed by the QuipCode support guarantee! We go above and beyond to make sure our customers are delighted with our products. We respond to emails quickly, fix bugs efficiently and are always happy to hear from our customers with feedback and suggestions.

    Quip Support is a flagship product and we are COMMITTED to continually updating, extending and supporting it and have great plans for its future.

    Benefits:

    • Directly manage customer support enquires to keep your customers delighted
    • One solution for your business – No longer do you have to switch between various software just to get work done.
    • Easy to use – Saving you time, customer support has never been so frustration free!
    • Save on staff costs using the knowledge base which allows customers to help themselves
    • Improvement and control – Full time tracking and auditing means you can track support performance and improve
    • Fully supported – Need help? We’ve got you covered with our lightning fast email support and customer support forums.

    2937_ProductFeatures_070215-01

    Features:

    • Support ticket system
    • Assign tickets to staff & track progress
    • Tickets include all messages between customer and staff, ticket status and time taken
    • Automatically send fully customizable emails to customer and staff for ticket updates
    • Audit logging tracks every action relating to tickets
    • A complete knowledge base system is included to allow your customers to find help themselves, saving you valuable staff costs.
    • The knowledge base comes complete with article and topic management and is designed to look like the currently installed theme.
    • Customer satisfaction surveys can be sent on ticket completion
    • Totally self contained software that doesn’t take over your WordPress dashboard
    • Customer dashboard for customers to manage their tickets easily
    • All aspects of Quip Support are fully customizable in the settings
    • Full customer support.
    • Regular software updates.

    2937_ProductFeatures_070215-032937_ProductFeatures_070215-02

    Purchase $32.00
  • Ekushey Mission Supervisor WP Plugin (Utilities)

    Ekushey Mission Supervisor WP Plugin (Utilities)

    Purchase $34.00




    Update History

    version 1.0 

    - Initial version release.

    Installation service

    We will help you for installation of our script. If you still fail or having confusion, you can order our software installation service via envato studio :
    https://studio.envato.com/explore/website-customization/13742-software-installation-service

    Support

    Please send us your product presale query, after sales developer support request, customization project and any other queries to our dedicated support center :

    http://support.creativeitem.com

    Flag Counter

    Purchase $34.00
  • Ticket Toughen WordPress Plugin (Miscellaneous)

    Ticket Toughen WordPress Plugin (Miscellaneous)

    Purchase $18.00


    • Customer Support Ticketing Solution
    • Drag & Drop File Upload
    • Custom Email Templates
    • Documented All our product come bundled with step by step documentation covering instalation and setup.
    • Translation Ready All our products are translation ready using Poedit tool with instructions in bundled documentation.
    • Clean Code Commented, clean and bload free code to help you make modifications under the hood.
    • Options Panel The theme comes with a simple to use theme options panel. You can access it by navigating to Theme Options.
    • Regular Product Updates Ticket Plugin is kept up to date with the latest WordPress versions View Changelog
    • Customer Support Provided through support support@pressapps.co email with queries answered within 24 hours Mon – Fri. Support covers setup, product features, and bug fixes.







    Purchase $18.00