Tag: support system

Clever WordPress Are living Chat Plugin (Social Networking)
Purchase $23.00

Overview

iSupport is an intelligent WordPress live chat plugin. This plugin will work in any wordpress site which need a customer sales and support system through live chat.

The main logic of this auto search and suggest based live chat plugin is that in each company there are finite number of client unknown query. Client question is not unlimited. So the operator currently have to type all the common answer over and over again. This is a wasting of time and bad customer service

With this plugin all the common question and answer will be saved in a database. In each client request the auto search system will suggest the matching question and answer to the operator. Operator just need to click to the matching question to answer client request. This can certainly improve customer service.

Matching query can also be searched from built in search system. Operator can also add and edit chat history to database.

Live Demo Note:

Please visit Demo Site or click the above live preview button to check the chat system before purchase. You will need to login to see the demo. For operator – Username1: operator1 and Password1: Operator_1 or Username2: operator2 and Password2: Operator_2 or Username3: operator3 and Password3: Operator_3 and For Customer – Username1: customer1 and Password1: Customer_1 or Username2: customer2 and Password2: Customer_2 or Username3: customer3 and Password3: Customer_3 or sign up to create new account. You can use 3 different account and logging in from 3 different browser like chrome, firefox, opera, safari from the same computer to check the chat system or can use different computer as well. When login as operator you need to go wordpress dashboard and open isupport operator chat panel.

Features
1. Automatic chat search and suggestion to operator
2. Unlimited operator
3. Unlimited customer.
4. Each operator can chat unlimited customer at a time. (Currently 50 set. you can choose any number)
5. Each operator can transfer chat to other operator / department
6. Chat request from client to operator maintain online, busy, offline queue logic. i.e when first chat request comes from customer it search for online operator who is not busy and select randomly. If all are busy then it select any busy operator and the operator can answer in a seperate chat tab.
7. 3 way notification, sound, browser tab text change and color change when chatting with multiple customer in different tab.
8. Completely responsive front end. Tested with all apple device and android device.
9. Unlimited theme color and text color.
10. 3 type background. Color, images, patther and transparent chat box
11. Chat session control. So browsing website will not lost the current chat history.
12. Built in log in and registration system
13. Offline message system
14. Seperate chat history and searchable unique query database.
15. Auto chat history database cleanup system. in case your site becomes heavy.
16. Chat speed control from option panel
17. Operator image
18. Ajax technology. Works all the browser including IE7, IE8, IE9+ and safari, chrome, firefox, opera etc.
Auto search & suggest with multi chat

Online, Busy, Offline Queue Logic

Unlimited theme color and style

Complete responsive front end

Built in login, Register, Offline message

iSupport options panel

Limitations
- The Plugin works with WordPress powered websites only
- Customer need to log in to chat.
- jQuery 1.7 or newer is required. WordPress 3.4+ already uses jQuery 1.8.3 by default if your theme not deregister it and loads old one.
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** Version 1.0.0 - August 25th, 2015 **
- Initial Release
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Purchase $23.00
August 28, 2015
Problem Grasp (Miscellaneous)
Purchase $22.00

Issue Master is a WordPress plugin that provides bug tracking, issue tracking, and project management functions.

Issue Master allows to:
- Enable effective and efficient collaboration on issue resolutions.
- Assign responsibility and monitor progress from start to finish.
- Define, categorize, tag and relate issues, projects, and members.
- Deliver quick and easy access to the information needed.
  
  Features
  
  Easy Setup and Simple to Use
  
  After you install our plugin you will see our setup assistant which creates all the required pages, ready to use.
  
  Responsive Design
  
  Track issues and projects , anywhere , anytime , any device using the beautiful interface.
  
  Unlimited Projects / Unlimited Issues / Unlimited Members
  - Drag-and-drop admin interface for sorting, creating/saving complex filters, and ordering columns.
  - Contextual highlighting from issues.
  - Set issue priority, status, category, browsers and operating system and assign tags to better organize and categorize issue content.
  - Set project status and priority taxonomies.
  - Assign multiple issues to projects.
  - Projects may share issues.
  - Assign multiple members to projects.
  - Assign multiple issues to members.
  - Issues could be participated by many members such as test(qa) analyst, developer, business analyst, etc..
  Quick and Easy Issue Creation , Beautiful Twitter Bootstrap Forms
  
  User-friendly, ajax-enabled forms make it easy for people to quickly add issues. Create and search issues from backend and frontend.
  
  Custom Issue commenting system
  
  Custom commenting system separates issue comments from standard post/page comments. Issue Comments are displayed in a dedicated menu page in the admin area. In the frontend, threaded commenting is available and the latest comment is marked to better locate comment history.
  
  Custom Taxonomy Views for Issues, Projects and Members
  
  Custom taxonomy views are designed to better match all-around Issue Master user interface. Contextual coloring is used for priority taxonomy for faster finding of important issues.
  
  Role based content access Client and Manager areas
  
  Issue Master provides access to content based on a user’s role in your organization. A role defines a set of tasks a user is allowed to perform and is assigned to a user when he or she registers into the system.
  
  Project Managers can access all issues, projects and member profiles whereas Clients can only access to issues and projects assigned to or participated by them.
  
  Email Notifications
  
  Email notifications can be enabled/disabled or the email templates can be updated from the plugin specific settings page anytime. Builtin notifications are available for new issues and each comment addition.
  
  Sidebar and Dasboard Widgets
  
  The following sidebar and dasboard widgets are available.
  - Recent issues sidebar
  - Recent issue comments sidebar
  - Recent projects sidebar
  - Recent issues dashboard
  Translation Ready
  
  Issue Master can be translated into any language by editing issue-master-emd-plugins.pot and issue-master.pot files.
  
  Many more advanced features are available
  - File attachments for Issues.
  - Photo attachment for Members.
  - Import issues,projects and members from CSV.
  - Export existing issues, projects and members by creating a CSV file.
  - Settings Page with Glossary and Notification Setup.
  Check out Issue Master Demo and Documentation for details.
Purchase $22.00
December 16, 2014
Ticket Toughen WordPress Plugin (Miscellaneous)
Purchase $18.00
- Customer Support Ticketing Solution
- Drag & Drop File Upload
- Custom Email Templates
- Documented All our product come bundled with step by step documentation covering instalation and setup.
- Translation Ready All our products are translation ready using Poedit tool with instructions in bundled documentation.
- Clean Code Commented, clean and bload free code to help you make modifications under the hood.
- Options Panel The theme comes with a simple to use theme options panel. You can access it by navigating to Theme Options.
- Regular Product Updates Ticket Plugin is kept up to date with the latest WordPress versions View Changelog
- Customer Support Provided through support support@pressapps.co email with queries answered within 24 hours Mon – Fri. Support covers setup, product features, and bug fixes.
Purchase $18.00
October 16, 2014
Toughen Middle Professional (Interface Parts)
Purchase $16.00

Support Center Pro is a new WordPress plugin that allows you to create custom support centers for your users, so they can have an easy access to your documentation or have specific tips related to the displayed content.

With Support Center Pro you will be able to create support centers related to specific posts, pages, custom post, or alternatively a single support center ( not associated with specific posts, pages, custom posts ) that will be used throughout your website.

Create your first support center

First of all, Support Center Pro make use of a new custom post type “document” and the related taxonomy ”class” useful to organize your documents, hence you should use this new custom post type for your documentation.

Then proceed to the actual creation of the support center, the Support Center Pro meta box will be available in your posts, pages, and custom posts and is organized in three different areas, general documentation, standard documentation, media documentation.

Customization of the support center

This plugin comes with 39 customization options, so you can change every single pixel displayed in the support center.

This is a list of the options available in the Support Center Pro menu:
- Activation Button Color: RGB color for the background of the activation button
- Background Color: RGB color for the background of the support center
- Headings Text Color: RGB color for the text of the support center headings
- Headings Background Color: RGB color for the background of the support center headings
- Activation Button Icon Color: RGB color for the icon in the activation button
- Text Color: RGB color for the text in the support center
- Links Color: RGB color for the links in the support center
- Gallery Elements Color: RGB color for the elements ( arrows background and caption background ) in the media documentation
- Gallery Text Caption Color: RGB color for the caption in the media documentation
- Gallery Text Caption Color Hover: RGB color for the caption on the hover event
- Gallery Elements Opacity: Opacity ( 0 to 1 ) for the elements ( arrows background and caption background ) in the media documentation
- Background Pattern: Background pattern for the support center
- Headings Background Pattern: Background pattern for the support center headings
- Activation Button Image Open (60×62): This image replace the default open activation button. To replace the default activation button with your custom images you should set both this option for the open status and the close option below for the closed status.
- Activation Button Image Close (60×62): This image replaces the default close activation button
- List Dots Image (10×20): This image replaces the default list dots, you can find the white and the black version in the plugin img folder
- Gallery Left Arrow (20×30): This image replace the default left arrow, you can find the white and the black version in the plugin img folder
- Gallery Right Arrows (20×30): This image replace the default right arrow
- Gallery Left Arrow Hover (20×30): This image replace the default left arrow for the hover event
- Gallery Right Arrow Hover (20×30): This image replace the default right arrow for the hover event
- Activation Button Text Open: If you are not using a custom image for the activation button with this option you can replace the default text
- Activation Button Text Close: If you are not using a custom image for the activation button with this option you can replace the default text
- Google Font: Here you can load a google font that will be used in the support center. Example: http://fonts.googleapis.com/css?family=Open+Sans:400,700
- Font Family: This is the font family used in the support center. Example: ’Open Sans’, sans-serif
- Opacity: Opacity ( 0 to 1 ) for the support center
- Border Radius: Here you can set a custom border radius that will be applied to the support center ( always ) and to the activation button ( only if you are not using a custom image for the activation button )
- Vertical Offset: This is the distance in pixel between the top of the viewport and the support center
- Horizontal Responsive Breakpoint: With this option you can select to hide the support center when the viewport width goes under a specific value in pixel, if for example you theme switch to the phone version at 380px you can set here the same value to hide the support center with the mobile version of your theme
- Vertical Responsive Breakpoint: With this option you can select to hide the support center when the viewport height goes under a specific value in pixel
- Horizontal Position: Here you can select to display the support center on the right of the screen or on the left of the screen
- Default General Documentation Title: The default general documentation title will be used as a default value for the related custom field in the Support Center Pro meta box
- Default General Documentation Description: The default general documentation description will be used as a default value for the related custom field in the Support Center Pro meta box
- Default Standard Documentation Title: The default standard documentation title will be used as a default value for the related custom field in the Support Center Pro meta box
- Default Media Documentation Title: The default media documentation title will be used as a default value for the related custom field in the Support Center Pro meta box
- Custom Post Type 1: If you are using custom post types and your purpose is to show the support center in your custom post types here you can set the custom post type slug to enable the support center. If for example you are using the “product” custom post type set “product” here and your users will be able to access to the documentation related to your products.
- Custom Post Type 2: Another slot for your custom post types
- Custom Post Type 3: Another slot for your custom post types
- Custom Post Type 4: Another slot for your custom post types
- Custom Post Type 5: Another slot for your custom post types
Create a generic support center

You should use this method only if your purpose is to create a single generic support center displayed throughout your website.

The generic support center can also be used as a fallback, in order to have a generic support center if there are no specific support centers.

To create a generic support center you have to enable the “Use in Template” option in the Support Center Pro meta box and paste the related function just before the body tag of your theme, usually located in the footer.php file.
```
<?php put_support_center(x); ?>
</body>
```
Credits

This plugin make use of the JavaScript Color Picker licensed under the GNU Lesser General Public License.

Purchase $16.00
March 14, 2014