WpTrunk

Tag: support desk

  • PressApps Data Base Contextual Sidebar Addon (Add-ons)

    PressApps Data Base Contextual Sidebar Addon (Add-ons)

    Purchase $19.00

    KNOWLEDGE BASE SIDEBAR ADDON

    This is contextual sidebar addon for our best selling WordPress Knowledge Base plugin. Allowing customers to access all knowledge base articles anywhere on the site without reloading the page. We have also added Contact form 7 integration.

    CHANGELOG

    Version 1.0.0 – Dec 7, 2017

    • Initial release
    Purchase $19.00
  • Fortify Board – Lend a hand Desk And chat (Utilities)

    Fortify Board – Lend a hand Desk And chat (Utilities)

    Purchase $29.00

    Support Board is a powerful, yet easy, solution to communicate with your users. Complete tickets system, chat and dedicated membership system and much more. Everything without coding skills!

    Support desk and chat plugin for WordPress. A complete solution for support and communicate with your audience.
    The first WordPress plugin with a complete bot integration powered by API.AI by Google.

    Features list

    • Support and chat features

      • Work immediately Immediate installation and usage by just insert the shortcode.
      • Bot Integrate a multilangual bot powered by API.AI.
      • Email notifications Notify users and agents by email when a reply is received.
      • Tickets system Fast, powerful and user friendly tickets system.
      • 100% responsive Fully esponsive for smartphones and tables.
      • Agents and users Add and edit users and agents on the admin side.
      • WordPress users Login and membership can be also the original WordPress users system.
      • Multilingual Fully translatable on admin side and front-end side. 100% compatible with WPML and Right To Left direction (RTL) available. Frond-end is already translated in 13 languages: english, spanish, chinese (simplified 简体中文), chinese (traditional 繁體中文), arabic (العربية), portuguese, dutch, russian, japanese, italian, deutsch, french, polish.
      Enjoy the plugin.
  • Support desk only features

    • Indipendent users system Dedicated and indipendent users system disconnected from WordPress users.
    • Login and registration forms Custom registration form with four optianal fields. User can login with username or email.
    • Scroll box Support desk can use a scroll box container that create a inner scrollable area, the box can be also fullwidth.
    • Layouts You can choose if show the profile image or not on both registration and conversation.
  • Chat only features

    • Unified administration Manage both support and the chat conversations and tickets in one place.
    • Sounds Play a sound when the user receive a new message.
    • Members and guest users Show the chat only to registered users or to everyone. Not registered users will be automatically registered as guests.
    • Welcome message Send a message to new users automatically. The message is sent only the first time the user visit your website and can play the message sound.
    • Follow up message The chat can send a follow up message automatically if no agent or bot reply within 15 seconds. Customize the text message and set the Facebook Messenger and Whatsapp Web links
  • Other features

    • Top performance 37kb of JS and 16KB of CSS. Google Font can be disabled on admin.
    • Regular updates Like for all our products we guarantee constant updates and bugs fix.
    • Developers API Simple to use but powerful api are available for Javascript and PHP.
    • Colors Change the chat colors.

    • CHANGES LOG

    V 1.0

    Purchase $29.00
  • Quip Reinforce – Final Lend a hand Desk Resolution (Utilities)

    Quip Reinforce – Final Lend a hand Desk Resolution (Utilities)

    Purchase $32.00

    The ultimate help desk solution for your WordPress business!

    Quip Support is a complete customer support solution built directly into your WordPress dashboard. A fully featured ticketing solution means your customers will always go away happy and the built in knowledge base allows your customers to help themselves, saving you time and money.

    Not only that, but Quip Support is backed by the QuipCode support guarantee! We go above and beyond to make sure our customers are delighted with our products. We respond to emails quickly, fix bugs efficiently and are always happy to hear from our customers with feedback and suggestions.

    Quip Support is a flagship product and we are COMMITTED to continually updating, extending and supporting it and have great plans for its future.

    Benefits:

    • Directly manage customer support enquires to keep your customers delighted
    • One solution for your business – No longer do you have to switch between various software just to get work done.
    • Easy to use – Saving you time, customer support has never been so frustration free!
    • Save on staff costs using the knowledge base which allows customers to help themselves
    • Improvement and control – Full time tracking and auditing means you can track support performance and improve
    • Fully supported – Need help? We’ve got you covered with our lightning fast email support and customer support forums.

    2937_ProductFeatures_070215-01

    Features:

    • Support ticket system
    • Assign tickets to staff & track progress
    • Tickets include all messages between customer and staff, ticket status and time taken
    • Automatically send fully customizable emails to customer and staff for ticket updates
    • Audit logging tracks every action relating to tickets
    • A complete knowledge base system is included to allow your customers to find help themselves, saving you valuable staff costs.
    • The knowledge base comes complete with article and topic management and is designed to look like the currently installed theme.
    • Customer satisfaction surveys can be sent on ticket completion
    • Totally self contained software that doesn’t take over your WordPress dashboard
    • Customer dashboard for customers to manage their tickets easily
    • All aspects of Quip Support are fully customizable in the settings
    • Full customer support.
    • Regular software updates.

    2937_ProductFeatures_070215-032937_ProductFeatures_070215-02

    Purchase $32.00
  • Multi Helpdesk Ticket Gadget Professional (Miscellaneous)

    Multi Helpdesk Ticket Gadget Professional (Miscellaneous)

    Purchase $25.00

    Support Tickets Business Model or just host your own Support Ticket System.

    Multi Helpdesk Pro empowers your WordPress with the Support Ticket System Business Model. Where companies from all around the globe could join your website to host their own support system.

    General Features
    Responsive Layout
    Multiple skins
    Companies on Subdomains.
    Usage Documentation
    Developer Documentation
    Changeable Themes
    Features Can be Extended.

    Company Admin Features:
    Can Create Helpdesk
    Configure Support Homepage
    Configure FAQ (html/text)
    Configure Company Introduction (html/text)
    Can add/edit/view/delete Agents
    Can add/edit/view/delete/block Customers
    Can respond To Tickets
    Can assign Tickets To Agents
    Configure Tickets Settings
    Change Skin

    Customer Features:
    Can Edit Profile
    Can Create Ticket
    Can Solve Ticket
    Can Rate Tickets

    Agent Features:
    Can add/edit/view/delete/block Customers
    Can Respond To Tickets
    Can Close Tickets
    Can Edit Profile

    Purchase $25.00
  • Guide – Absolute best On-line Documentation (Miscellaneous)

    Guide – Absolute best On-line Documentation (Miscellaneous)

    Live PreviewPurchase $49.00

    The easiest way to create online user manual

    Write professional looking online manuals (Documentation or Knowledgebase) in no time at all or establish Forum to allow customers and clients to help themselves.












    Using Manual WordPress Theme you can:

    • Create a professional looking Documentation OR Knowledge Base
    • Create a branded FAQ
    • Establish FORUM within your wordpress site
    • Track article user hits
    • Allow user to vote (Like/Dislike) on article helpfulness.
    • Reduce support ticket volume and repetitive questions
    • Increase customer loyalty and reduce support time
    • Benefit from the power and flexibility of a WordPress powered site

    Overall Manual Theme Features

    • Fully Responsive
    • Translation ready po/mo files included
    • Demo XML file included
    • Ajax data call for the documentation
    • Great SEO Built-In
    • Child Theme Compatible – dummy child theme included in package
    • Easily create and manage Documentation
    • Easily create Knowledge Base
    • Easily create FAQs
    • Fully compatible with BBpress
    • Fully compatible with Contact Form 7
    • Well Documented
    • Based On Bootstrap Framework
    • Great Support
    • HTML5 & CSS3

    UPDATES

    1.0 
- First Release
    Live Preview Purchase $49.00
  • SupportX – Envato API Enabled Reinforce Discussion board (Miscellaneous)

    SupportX – Envato API Enabled Reinforce Discussion board (Miscellaneous)

    Live PreviewPurchase $45.00

    SupportX is a one stop support solution specially developed for Envato marketplace authors. SupportX comes with excellent purchase verification mechanism and designed to make it easier for both your buyers and seller himself to manage the tickets. Beside traditional email notification, SupportX features SMS notification, Notification feeds and Real Time popup notification to keep both buyers and sellers alert about the conversation. In line editing with powerful and customized editor makes it pleasing to write the tickets.

    With SupportX, Envato marketplace authors will not have to look for any other third party services or products. Managing tickets were never this easier without SupportX.

    Live Preview Purchase $45.00