Tag: knowledgebase

  • Lore – Stylish Data Base WordPress Theme (Miscellaneous)

    Lore – Stylish Data Base WordPress Theme (Miscellaneous)

    Knowledge Base. Elegant. Lightweight. WordPress Based.

    Straight-to-the-point Knowledge Base theme without unnecessary bloatware

    • Properly coded, following the best practices
    • Valid HTML5
    • Mobile-Friendly
    • Retina graphics
    • Support for bbPress plugin (forums)

    Ready to be translated to your language

    • Compatible with WPML and Loco Translate
    • Support for RTL languages
    • .POT file included

    What’s in the box?

    • Installable .zip of Lore theme
    • Installable .zip of Lore Child theme
    • .XML file with demo pages
    • .POT file for translations

    Credits

    Images seen in live preview (demo) are NOT included. You can find a lot of nice free images for your project at unsplash.com.

  • DW Helpdesk – Information Base / Q&A / FAQ WordPress Theme (Miscellaneous)

    DW Helpdesk – Information Base / Q&A / FAQ WordPress Theme (Miscellaneous)

    Your customers need your help!

    That’s why we built DW Helpdesk for you, and equally as important, your users.

    In one sentence; DW Helpdesk is a WordPress theme which builds a complete helpdesk system. You can receive, organize, track and most importantly, resolve customer support issues.

    4 Premium Plugins Included

    Main Features

    Knowledge Base

    Here you can provide your customers support solutions, error messages, and troubleshooting guides.

    Question & Answer

    Still running that foggy forum software? Easily setup a whole discuss page where users can ask and answer questions as well as supporting other users.

    Envato API Support

    Glossary

    This early feature helps you to build an alphabetical list of terms in a particular domain of knowledge with the definitions for those terms.

    FAQ

    Add Frequently Asked Questions section via widget or shortcode or PHP function.

    Customizable

    This theme has been supporting change colors, text, or images, in customizer section.

    Responsive & Retina Ready

    DW Helpdesk is fully responsive to all devices. It is optimized for high resolutions display. See for yourself.

    Still Not Convinced?

    Changelog

    1.0.0
    - Firsr Release
    
  • Quip Reinforce – Final Lend a hand Desk Resolution (Utilities)

    Quip Reinforce – Final Lend a hand Desk Resolution (Utilities)

    The ultimate help desk solution for your WordPress business!

    Quip Support is a complete customer support solution built directly into your WordPress dashboard. A fully featured ticketing solution means your customers will always go away happy and the built in knowledge base allows your customers to help themselves, saving you time and money.

    Not only that, but Quip Support is backed by the QuipCode support guarantee! We go above and beyond to make sure our customers are delighted with our products. We respond to emails quickly, fix bugs efficiently and are always happy to hear from our customers with feedback and suggestions.

    Quip Support is a flagship product and we are COMMITTED to continually updating, extending and supporting it and have great plans for its future.

    Benefits:

    • Directly manage customer support enquires to keep your customers delighted
    • One solution for your business – No longer do you have to switch between various software just to get work done.
    • Easy to use – Saving you time, customer support has never been so frustration free!
    • Save on staff costs using the knowledge base which allows customers to help themselves
    • Improvement and control – Full time tracking and auditing means you can track support performance and improve
    • Fully supported – Need help? We’ve got you covered with our lightning fast email support and customer support forums.

    2937_ProductFeatures_070215-01

    Features:

    • Support ticket system
    • Assign tickets to staff & track progress
    • Tickets include all messages between customer and staff, ticket status and time taken
    • Automatically send fully customizable emails to customer and staff for ticket updates
    • Audit logging tracks every action relating to tickets
    • A complete knowledge base system is included to allow your customers to find help themselves, saving you valuable staff costs.
    • The knowledge base comes complete with article and topic management and is designed to look like the currently installed theme.
    • Customer satisfaction surveys can be sent on ticket completion
    • Totally self contained software that doesn’t take over your WordPress dashboard
    • Customer dashboard for customers to manage their tickets easily
    • All aspects of Quip Support are fully customizable in the settings
    • Full customer support.
    • Regular software updates.

    2937_ProductFeatures_070215-032937_ProductFeatures_070215-02

  • Guide – Absolute best On-line Documentation (Miscellaneous)

    Guide – Absolute best On-line Documentation (Miscellaneous)

    The easiest way to create online user manual

    Write professional looking online manuals (Documentation or Knowledgebase) in no time at all or establish Forum to allow customers and clients to help themselves.












    Using Manual WordPress Theme you can:

    • Create a professional looking Documentation OR Knowledge Base
    • Create a branded FAQ
    • Establish FORUM within your wordpress site
    • Track article user hits
    • Allow user to vote (Like/Dislike) on article helpfulness.
    • Reduce support ticket volume and repetitive questions
    • Increase customer loyalty and reduce support time
    • Benefit from the power and flexibility of a WordPress powered site

    Overall Manual Theme Features

    • Fully Responsive
    • Translation ready po/mo files included
    • Demo XML file included
    • Ajax data call for the documentation
    • Great SEO Built-In
    • Child Theme Compatible – dummy child theme included in package
    • Easily create and manage Documentation
    • Easily create Knowledge Base
    • Easily create FAQs
    • Fully compatible with BBpress
    • Fully compatible with Contact Form 7
    • Well Documented
    • Based On Bootstrap Framework
    • Great Support
    • HTML5 & CSS3

    UPDATES

    1.0 
    - First Release
    
  • KB Tab For WooCommerce – Information Base Addon (Add-ons)

    KB Tab For WooCommerce – Information Base Addon (Add-ons)

    KB tab for woocommerce Addon allows you to convert you’re knowledge base posts in to WooCommerce product Knowledgebase item with in a minute. You can add unlimited number of knowledge base post as product knowledgebase items and using drag drop feature sort them according to you’re choice.

    Addon comes with Premium & Unique BWL Searchable Accordion jQuery Plugin. So that you’re user can easily find their required contents from long Knowledgebase lists. Also pagination feature gives the flexibility to present large no of KB items very easily.

    In admin panel, Addon automatically integrate two custom columns(No of Kbs and KB Tab Display Status) with each WooCommerce product. This options gives you a quick overview about product knowledge base status. you can easily show/hide KB tab using Quick and Bulk Edit option. You can also doing this while add/edit product information.

    Addon also brings extensive option panel that allows you to configure KB tabs according to you’re need. You can set KB tab order, set RTL mode, set Pagination, Set theme, set animation and many more.

    Full Features:

    01. Zero Configuraion & Easy to use.

    02. Re-use you’re existing knowledge base posts as WooCommerce Product Knowledge base items.

    03. Premium & Responsive Accordions to display knowledge base items.

    04. Quick & Live Search Feature.

    05. Unique Pagination feature for knowledge base Accordion.

    06. Unlimited no of Knowledge base items with drag & drop feature.

    07. Extensive Option Panel.

    08. Custom Knowledge base Columns in WooCommerce Product Page
    for the best user experience.

    09. RTL Supported.

    10. Custom Tab for Product Knowledge base items.

    11. Knowledge base tab Position ordering feature.

    12. 6 Pre-defined Themes for knowledge base Accordion.

    13. 14 animations for knowledge base Accordion contents.

    14. Custom text highlighter for search text.

    15. Support latest WordPress and WooCommerce version.

    16. Premium & Quick support directly from developer.

    17. Step by step documentation.

  • Reside Chat – Helpdesk Responsive wordpress Theme (BuddyPress)

    Reside Chat – Helpdesk Responsive wordpress Theme (BuddyPress)

    Live Chat is a wordpress theme for support/knowledge base, live chat, help desk. Its perfect to providing support to users. with a lot of options and easy to manage, you will be able to provide a good support resource for your customers
    This WordPress theme also works as a normal wordpress website with the following features:

    Main Features:

    • Fully Responsive on/off
    • WPML compatible (Translatable )
    • Usefull options
    • Own Widgets
    • Twitter feed
    • Contact form 7 plugin styled
    • Usefull shortcodes in plugin included
    • XML Demo content
    • Caroucel slider
    • Friendly option panel
    • Search-live template
    • Clean Code
    • Buddypress Compatible
    • Loading screen on/off
    • Testimonials
    • Font Awesome Icons
    • Jquery Effects
    • Bootstrap 3

    Icons

    • Awesomefont Icons

    Fonts:

    • OpenSans
    • Images demo

      Flickr

      -All images used in preview are for demonstration purposes only.

      Do not forget to rate us if you liked, Follow me to Get Latest Updates

  • Sentric – Beef up Discussion board & Information Base (Miscellaneous)

    Sentric – Beef up Discussion board & Information Base (Miscellaneous)

    Sentric – Support Forum & Knowledge Base

    Support focused theme with Knowledge Base and FAQ sections. Forum is run using the powerful bbPress plugin, added with additional functions that ease managing support requests from your customers.

    Support Topic Status

    Support Forum features marking forum threads as.

    • Resolved
    • Pending
    • Not a Support topic
    • Unresolved
    • Assign to a staff

    Support status are marked in forum listings as well as prominently displayed alongside topic title.

    Changing and marking support status to topics are easily done by support staff without the need to reply. This prevent unnecessary postings.

    Search Support forum

    Search support forum topics or search a specific forum.

    Forum Monitor

    Sentric theme comes with a support page named ‘Forum Monitor’

    Forum Monitor helps you check status of topics and attend them easily.

    Knowledge Base

    Populate a resourceful knowledge base with ability for visitors vote as knowledge base articles being helpful.

    FAQ

    FAQs are easy to manage and publish!

    Demo
    http://sentric.imaginemthemes.com/wp/

    Homepage displays blog list by default.

    Bundled Custom Plugins

    1. Custom Post types as Plugins
    a. Knowledge base ( Post contents available without theme )
    b. FAQs ( Post contents available without theme )

    2. Shortcodes as Plugin
    a. Shortcodes and shortcode generator as Plugin

    3. Widgets as Plugin
    a. Theme Widgets are loaded through Plugin

    Recommended Plugins

    1. Contact 7
    a. Recommends installation from wordpress.org plugins repository.

    Postformats

    • Audio
    • Video
    • Gallery ( slideshow )
    • Image
    • Aside
    • Quote
    • Link

    Shortcode Generators

    • Staff
    • Testimonials
    • Drop Caps
    • Dividers
    • Pullquotes
    • Highlights
    • Picture Frames
    • Thumbnails with lightbox
    • Slideshow with/without lightbox / titles /
    • Columns
    • Google Maps
    • Audio Shortcodes
    • Notices
    • Lists
    • Separator Section Headings
    • Tabs
    • Accordions
    • Toggles
    • Progress bar
    • Counters
    • Blog Slideshow
    • Blog grids

    Widgets

    • Address
    • Social icons
    • Flickr
    • Gallery
    • Twitter
    • Recent posts
    • Popular posts
    • Popular knowledge base articles
    • Video

    All images purchased from Photo Dune ( Not included in download pack )

    Isotope script http://isotope.metafizzy.co/

    Icons used from (Selected icons Included)
    http://fortawesome.github.io/Font-Awesome/
    JPlayer (INCLUDED no need to install)
    http://www.jplayer.org/
    FlexSlider (INCLUDED no need to install)
    http://www.woothemes.com/flexslider/
    Magnific-popup (INCLUDED no need to install)
    http://dimsemenov.com/plugins/magnific-popup/

    Videos by Blender Foundation
    http://www.blender.org , http://www.bigbuckbunny.org

    Templates

    • Contact Template
    • Forum Monitor
    • Separate blog post list template for each post format.

    Multiple Sidebars
    Advance Theme Options
    Change colors of theme using theme options
    400+ Google web fonts choices
    Internationalized ( localize with your language .po .mo files included )
    PDF Help Guide. Detailed screenshots and explanations. Step by step guide to creating the theme.
    XML Demo data file provided ( Ensures an easy to build site using Demo data )
    PSDs included

  • Atom – A WordPress Information Base/Wiki/Discussion board Theme (Company)

    Atom – A WordPress Information Base/Wiki/Discussion board Theme (Company)

    Introduction

    Introducing Atom, a precise and alluringly beautiful support knowledgebase WordPress theme – complete with BBPress forum support. Set up your professional helpdesk website quickly and effortlessly in no time at all!

    Key Features

    Standard Features

    • Powerful & Super Lightweight
    • Fully Responsive Build
    • Child Theme included
    • Retina Assets / CSS
    • Enable Retina.js Capability via the Theme Customizer
    • Built with valid HTML5 & CSS3
    • SEO Optimized
    • Enter your Google Analytics Script via the Theme Customizer
    • Custom CSS entry via the Theme Customizer
    • Cross Browser Support
    • PSD Sources Included
    • PSD Full Templates Included
    • XML Demo Data Included
    • Tested with the latest WordPress versions
    • Resourceful Customization Options
    • Fully translatable po/mo files included
    • Beautiful & Extensive Documentation
    • Grade-A Knowledgebase & Support Team over at the Bean Support Center
    • Have a question? Ask or tweet us!

    Theme Support & More

    Review the theme documentation and changelog for what’s included and the updates that have been pushed so far. Also, if you need any help – don’t be afraid to ask. We’re here for you.

    Bean Help Center

  • Altera – Data Base WP Theme (Miscellaneous)

    Altera – Data Base WP Theme (Miscellaneous)

    envato-follownewsletters-followtwitter-followfacebook-follow

    Altera – is a Helpdesk/FAQ/Knowledge Base WordPress theme.

    Clean and intuitive design with a tons of features & options: live search,
    widgetized areas, faq post format, bbpress integration, shortcodes and much more.

    Altera is a simple way to create your own Helpdesk/FAQ/Knowledge
    Base of information, with no technical knowledge or expertise required!

    Theme is powered by the Redux Options Panel, which provides tons of options to manage and modify any aspect of the theme – it is well suited for both beginners with no coding knowledge and developers.

    Key Features

      Super-duper Customizable
      Unlimited Layouts
      10 Custom Widgets
      Live Search
      15 Widgetized Areas
      Support RTL languages
             Social Sharing Integrated
      Retina-ready
      Responsive Design
      AJAX Thumbnail Rebuild
      SEO Ready
      Compatible with WPML
             Modern Design
      Font Awesome Icons
      Schema Microdata
      Highly Customizable
      Built with Bootstrap 3
      And much more…

    Support

    Support for all our themes is conducted through the ColorTheme support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue

    Support Forums

  • HelpGuru – A Self-Carrier Data Base Theme (Miscellaneous)

    HelpGuru – A Self-Carrier Data Base Theme (Miscellaneous)

    HelpGuru is a premium Self-Service Support Knowledge Base theme for WordPress

    From the authors of the #1 Knowledge Base and support themes on ThemeForest comes the brand new standard in self-service knowledge based customer support.

    Create a premium Knowledge Base or solution to allow your customers and clients to help themselves, HelpGuru has the features you need, complemented by a clean, functional and responsive design.

    Featuring a host of new features, HelpGuru comes packaged with Heroic Knowledge Base, the most powerful Knowledge Base plugin for WordPress.

    Using HelpGuru you can:
    • Create a branded Knowledge Base
    • Increase customer loyalty and reduce support time
    • Enable customers to help themselves
    • Reduce support ticket volume and repetitive questions
    • Provide a community based support system and reward valuable contributors
    • Offer 24/7 access to support topics and answers
    • Allow customers to vote on article helpfulness
    • Gain SEO and brand visibility benefits from using online support
    • Benefit from the power and flexibility of a WordPress powered site
    Key Features:
    • Enhanced live customizer support – control colors and text
    • Retina Icon Fonts
    • Translation ready po/mo files included
    • Child theme included and customization ready
    • Heroic support from an Elite Author author
    • Well documented
    • HTML5 and CSS3 support

    Testimonials From Our Customers

    I just wanted to say thanks for your excellent themes. We tried multiple themes on our WordPress site, but none of them were even close to offering the clean design and sleek functionality your theme provided. In addition to being absolutely beautiful and very user friendly – setting up and tweaking theme elements has been incredibly easy. Thanks for providing a low cost premium solution! – Justin B. ( http://www.einsteinsurance.com )

    Best theme I ever worked with. Very flexible for customization, clean code, beautiful mobile integration Seems like developer is very knowledgeble in WordPress and theme integration. Keep up the good work. – alby1481

    First, let me say that this is probably the best responsive theme that I have used thus far. The quality of it’s construction AND the responsiveness of it’s author is unparalleled. I’ll make a point of checking every new release from this author. – davshirley

    This is my very first experience in working with any web development, wordpress, templates, etc. So, I am not sure about how other developers work, but your customer service is absolutely fantastic. You get back to me right away, every time. Your replies are thorough and easy to understand, and you consistently go beyond what the expectation would be, answering questions that you probably dont even need to answer. Your help on this project has saved me tons of time that I would have had to spend trying to figure things out on my own. – Michael Messina

    Thanks again! Your support is really responsive and “top notch”. – Robert Ramos

    Great job. Very good markup, clean code, very well thought, this is the best theme I’ve bought so far on themeforest. – durff

    Need Support?



    We provide one to one email support for our customers. Simply sign up on our site to submit your support request: Visit Hero Themes

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    Update Log

    v1.0.0
    - Theme release