Tag: knowledgebase

KnowledgeBase Glossary, FAQ & HelpDesk ChatBot (Utilities)
Purchase $27.00

KnowledgeBase X w/ Glossary, FAQ and AI Powered ChatBot HelpDesk

KnowledgeBase X is an advanced WordPress KnowledgeBase plugin with FAQ, Glossary and AI powered ChatBot HelpDesk features all in one. Create a feature-rich Knowledgebase on your website. Display in Standard KnowledgeBase mode or in FAQ mode or as a unique alphabetical Glossary style.

Power up your KnowledgeBase with an AI Powered ChatBot Helpdesk. Knowledgebase X is integrated with Google’s DialogFlow AI and NLP engine. Create custom Intents and Responses, Question and Answers in DialogFlow and the HelpDesk ChatBot will display them inside the ChatBot windows when Intents match user inputs and Queries – powered by Machine Learning!

You can make the HelpDesk ChatBot to work with any language easily and quickly. All features of the KnowledgeBase X is compatible with any language except for the Glossary mode.

All in One KnowledgeBase Solution

Build a robust self-service support system easily and & reduce Live support time and effort significantly with KnowledgeBase X and its AI powered HelpDesk. KnowledgeBase X comes with a whole slew of unique and flexible features to create a Support area on your WordPress website that will reduce your live support and workload significantly in the long run.

Create a set of KnowledgeBase articles and show them in different modes – in Standard KnowledgeBase mode with Categories, listing etc. OR as a Glossary of Terms OR as FAQ. You can easily select the desired mode with a handy and quick ShortCode Generator.

AI Powered HelpDesk ChatBot

KnowledgeBase X is fully integrated with Google‘s Artificial Intelligence API for AI and NLP engine DialogFlow.

KnowledgeBase X ChatBot can answer questions of your website visitors, send email from ChatBot window, help people find KnowledgeBase articles, get visitors to leave their phone number and much more!

When you integrate with DialogFlow, you can Create custom Intents and Responses inside DialogFlow and the HelpDesk ChatBot will use those along with the Ready Intents to answer user queries. You can also disable the Ready Intents altogether and use only DialogFlow as your Intelligent KnowledgeBase!

Standard KnowledgeBase Features

KnowledgeBase Articles

Create unlimited Knowledge Base articles and classify them into categories. The Knowledgebase will display all your categories and users can browse by categories. Supports sticky articles.

KnowledgeBase Glossary

The Knowledge Base articles you create can also be used in an Alphabetical Glossary format without any extra effort. Simply define a term for each KnowledgeBase articles and use the glossary shortcode.

KnowledgeBase FAQ – Frequently Asked Questions

You can use the same Knowledge Base articles is FAQ format in accordion mode. This is handy to show a single category of articles as your Frequently Asked Questions its page or to include as part of other pages.

Powerful Live Search

Powerful live search bar that starts showing article results as the user types search term.

Export Import

Export and Import Your KnowledgeBase in CSV format. Very handy to copy the KB to another site.

Easy Shortcode Generator for All KnowledgeBase Options

Use the Powerful ShortCode Generator with your Page Editor to generate any required shortcode with all the options and parameters quickly and paste. Makes your life easy!

SideBar and KnowledgeBase Widgets

SideBar widgets available for Recent Posts and Tag Cloud. You can also enable Tabbed widget on the KnowledgeBase page to show your Sticky, Most Popular and Recent Articles.

Role Based Access

Set user access levels for categories. You can restrict user access to the knowledgebase articles by user roles. Select which user roles can access articles under which categories.

HelpDesk ChatBot – AI Powered

Enable an AI powered ChatBot to act as your HelpDesk or Support Desk. Your website users can converse with the ChatBot, ask questions and get answers that make sense. The HelpDesk ChatBot is integrated with the Google’s DialogFlow. So, you can train the ChatBot to answer any questions easily and quickly. Analyze the user queries from the DialogFlow history and make the ChatBot better over time. As the ChatBot gets better it will start cutting down on your Live support requirements and eventually, you can almost eliminate the live support altogether.

HelpDesk ChatBot User Intent Detection

HelpDesk ChatBot Works Based on Two Types of User Intents for Commands.

Predefined intents can work without integration to DialogFlow API and AI. These are readily available as soon as you install the plugin and can be turned on or off individually. Knowledgebase X ChatBot Recognizes 4 Ready Intents as soon as the plugin is installed. They are Search Articles, List of Articles, Email Support Question, Leave Number to Call Back. These can work even without DialogFlow Integration.

Custom intents give you the option to build a truly human like, intelligent and comprehensive chatbot. Build custom Intents and Responses directly in DialogFlow and train the bot accordingly. When you create custom intents and responses in DialogFlow, HelpDesk ChatBot will display them when user inputs match with your Custom Intents along with the responses you created.

Works with Any Language – Use KBX Pro’s advanced language center to change all the chatbot responses to your own easily. You can make the ChatBot to work with any language. A dictionary of stop words for 30+ languages is included.

In-Chat Support and Contact

HelpDesk ChatBot provides eMail support directly from the Chat window. If the user does not find answers to his question in the FAQ, he can opt to send an email to site admin by chatting!

Call Me Back

The Call Me Back feature of this HelpDesk chatbot lets you get call requests from your customers. The call request will be emailed to the admin. This great feature allows you to collect prospective customer’s phone numbers and allows you to call them back at your conveniences.

Personalize your ChatBot!

Choose from one of the 4 modern chatbot window templates. Upload your own background image to show behind the chatbot window. Add multiple variations of ChatBot responses for each node. They will be used randomly and give an appearance of more human like responses.

Language Support

The HelpDesk ChatBot can work with any language but multi-language is not supported. Every Chat Bot response and system text displayed on the chat window can be edited from the HelpDesk ChatBot settings easily and quickly.

KnowledgeBase X w/ Glossary, FAQ and AI Powered ChatBot HelpDesk Features
- KnowledgeBase articles
- Frequent Asked Questions Accordion Format
- A to Z Glossary using the Same KnowledgeBase articles
- AJAX powered auto complete Search bar
- Export KnowledgeBaseas CSV
- Import KnowledgeBase
- Easy, Visual Shortcode Generator with all options
- Drag and Drop Article Sorting
- Mark a KnowledgeBase Article as Sticky to always show on top
- Front End Sorting – Menu Order, Alphabetical or Popularity
- User Role based Permission to View KnowledgeBase Category and Articles
- Show only a single category for FAQ
- Change KnowledgeBase, Category and Tag URL slugs
- Change font colors
- Enable Bread Crumb
- User Upvote option for KnowledgeBase Articles
- Edit UpVote Count
- Article View Count
- Enable/Disable WordPress Commenting
- Custom Templating Support – design your own custom template for Archive, Articles, Article Search & Article Detail page
- Upload custom category image
- Sidebar widget for Most Popular Articles
- Sidebar widget for Tag Cloud
- Tabbed widget for the main KnowledgeBase shortcode to display Sticky, Most Visited and Recent Articles
- Floating Search Box. OR,
- AI Powered ChatBot HelpDesk
- Replace Your Live Chat HelpDesk Support with a fully automated ChatBot
- Google Artificial Intelligence, Machine Learning or AI Engine with DialogFlow
- Natural Language Processing through Google’s Dialog Flow
- Supports Custom Intents and Responses You Create in Dialog Flow
- Supports Rich Message Response from Dialogflow as FaceBook messenger app
- 4 Different ChatBot styles to choose from
- Show ChatBot Embedded on a Page
- Option to choose on which pages the ChatBot should load
- Upload custom ChatBot icon
- Upload custom Agent icon
Upcoming Feature

The KnowledgeBase X with HelpDesk ChatBot plugin is under active development. We want to work with you as we expand the plugin features so it becomes truly useful to you. If you have any feature request, let us know in the comments. We will try our very best to accommodate all reasonable feature requests.

Why KnowledgeBase X with HelpDesk ChatBot?
- Developed by a company with 15+ years of experience. You can rely on us
- Always up to date and under active development for new features
- Extended documentation
- Easy and Flawless Setup
- Fully Responsive Templates
- Unique Features
- Quick, Reliable, No-nonsense and Friendly One-on-One Support
Version History
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Version 4.0 
 Inception
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Purchase $27.00
October 31, 2018
Bind – Ingenious Multi-Objective Responsive Theme (Miscellaneous)
Live Preview Purchase $59.00

The easiest way to create powerful websites:

Have a fully equipped website up and running within just a few minutes. BiND is not just a theme; it’s a collection of amazing possibilities with tons of features.

Using BIND WordPress Theme you can:
- Create professional looking UNIQUE websites
- Create a Knowledge Base to increase customer loyalty
- Create a branded FAQ
- Establish FORUM to reduce a support time
- Create a professional looking portfolio
- Boost your sales by establishing professional looking SHOP
- And do more UNIQUE staff using BiND
Overall BiND Theme Features
- Fully Responsive
- Translation ready po/mo files included
- One click DEMO installation
- Great SEO Built-In
- Ajax Live Search
- Advanced Typography Options
- 700 Google fonts support
- Child Theme Compatible – dummy child theme included in package
- Fully customizable (styling option)
- WPML COMPATIBLE
- Unique demos
- WooCommerce Ready
- Powerful admin panel
- WordPress Multisite enabled
- Bind Slider
- Post Format Support: Standard, Image, Video, Gallery, Link, Quote
- Multiple Slideshows possible. You can add multiple to each post, page or portfolio entry
- Unlimited Color Options
- All slideshows optimized for mobile devices
- Visual Composer: Page Builder for WordPress ($34)
- Slider Revolution Responsive WordPress Plugin ($19)
- Free Lifetime Updates and access to our support forum
- SEO Optimized
- Child theme support for easy customization
- Easily create FAQs
- Fully compatible with BBpress
- Fully compatible with Contact Form 7
- Well Documented
- Based On Bootstrap Framework
- Great Support
- HTML5 & CSS3
UPDATES
```
1.0 
- First Release
```
Live Preview Purchase $59.00
June 10, 2017
FAQ SaaS – Membership F.A.Q & Knowledgebase wordpress Theme (Company)

Live Preview Purchase $49.00

FAQ SaaS is FAQ & Knowledge base portal that allows users to publish questions and restrict answers to certain users (free/paid membership)

FAQ is a great way to monetize your site and offers a wide range of instant search facilities

FAQSaaS is the ideal solution for you to monetize your FAQ portal & Knowledge base and offers a wide range of instant search facilities

Your users can publish their questions from the front-end for free and you can decide whether users have to pay or not to see the answers to those questions.

FAQ SaaS provides a clean and modern user interface combining one of the most popular FAQ & Membership plugin

Live Preview Purchase $49.00

June 5, 2017
InfoCenter – Information Base and Q/A WordPress Theme (Miscellaneous)

Live Preview Purchase $44.00

Complete Knowledge Base solution

InfoCenter helps you to provide Self Service support 24/7, that will increase customer satisfaction. Q/A, FAQs, Knowledge Bases, Forums, Widgetized areas, User points system, Ajax Voting system all in one works smoothly to provide a comprehensive knowledge base solution based on WordPress.

Developed by professionals keeping in mind everything you need in a website for providing a support resource for your customers and is super easy to manage.

Awesome UX for Help Desk purpose

InfoCenter Theme’s mission is to provide effortless help desk support solution which will save time for both supporters and customers when working around issues, each and every element in the theme have been developed very carefully to make sure this theme saves as much time as possible for users.

FAQ Page Included

Need a one-page faq section to point users to? We have got your covered. Nice and smooth accordion has been implemented for the FAQs.

Best Answer Choosing

Question creator or the admin of the website can choose the Best Answer which will include a ‘Best Answer’ tag on the answer.

Report Abuse

If any question or answer is abusive, users can report it easily with the help of ‘Report’ button visible on the question/answer.

Point System Included

Admin of the site can enable point system and allow users to earn points for each question or answer or best answer. Also, the admin can set a minimum points to make a question.

Nice and Smooth User Profile Page

Logged in users will have a nice profile page, where they can include their image, social share links, profile description etc.

Nice and Strong Widgets

There are 10+ custom widgets such as top authors widget, popular questions/posts widget, login/signup widget etc are included with the theme.

Configure with Ease

Very strong Theme-Options panel is there, so that you can easily configure and change options with a click.

Video Option Integrated

Users can optionally include video to the question in order to make the question more clear.

Related Posts/Questions

All posts/questions can have a ‘Related Posts/Questions’ section at the bottom of the posts/questions. Optionally you can enable or disable it from your admin panel.

SEO Optimized

InfoCenter theme is built with SEO best practices in mind. Valid HTML5 and CSS3 will help your site to do well in search rankings.

Translation Ready

This theme comes with fully prepared language files ready for easy translation into your language. Translatable .po and .mo files included.

Test Account Login

You can open a test account in the live preview site of Infocenter theme and then use that account to test ask question, answer and every other things in the theme.

OtherFeatures
Fully Responsive Design
Strong Unbranded Theme Options
WordPress 4.7.3 Ready
Child Theme Compatible – dummy child theme included in package
Demo XML file included
10+ Custom Widgets
Great SEO Built-In
Ready for translation (.po / .mo files included)
Well Documented
Tons of Features & Components
Pre-Built Page Layouts
jQuery Enhanced
Dedicated Support
Fast and Light Weight
All Files are Well Commented
Cross Browser Support

April 22, 2017

What is BasePress

BasePress is the perfect solution to add a knowledge base to any existing WordPress website. It features a single or multi product mode to keep all of your articles organized, allowing your visitors to find the information they need without confusion.

Full Features list

Single and Multi Product mode that can be changed at any time.
Content can be organized with 2 or 3 level structure:
2 levels – Products->Sections->Articles
3 levels – Products->Sections->Sub-Sections->Articles

Search

Live Smart search with snippets of the content for each found articles with highlighted terms.
Search results sorted by visitors views and votes.
Smart search on/off.
Limit smart search results.
Custom search placeholder text.
Custom search button text.
Show submit button on/off.

Navigation

Breadcrumbs for easy navigation.
Custom knowledge base name for breadcrumb.
Sections pagination.
SEO friendly permalinks.
Works with both plain and pretty permalinks.

Votes

Articles voting on/off.
Custom votes question.
Hide dislike button on/off.
Show votes counters on/off.
Multiple vote icons selector.
Bulk actions to reset articles votes and views independently.

Aspect

Possibiliy to have multiple themes (only one can be used at one time).
List and boxed style for sections and sub-section selectable independently.
1 to 4 columns layout for product and sections pages.
Limit articles list quantity in sections pages.
Show sections icons on/off.
Show articles icons on/off.
Show article counter in sections on/off.
Add image and description to products.
Add Icon and description to sections.
Easy products and sections editor powered by Ajax.
Products, sections and articles reorder with drag & drop.
Multiple templates for articles.
Easily create your own themes and templates with ad hoc templating functions.
Responsive.

Widgets

Products list widget.
Sections list widget.
Related articles widget.
Popular articles widget based on votes and views.

Shortcodes

Easy shortcode editor to create list of knowledge base articles with result tester.

Translations

BasePress is translation ready via .pot files as per WordPress standard.
English and Italian translations are included.

Easy to use
BasePress is ready to use in one minute. You just need to create a page in your site and place a single shortcode. Set few options according to your likings and you are ready to start creating your products, sections and articles. BasePress comes with a dedicated editor to create your products and sections very similar to the standard WordPress category editor but with an extra edge. You will find the Ajax powered interface to be much faster to work with. Products and sections can be reordered directly in the editor. The products editor icludes an image selector if you want to present your products more visually. The sections editor instead includes and icon iselector for your sections. The articles list in the administration allows you to see how many votes and views a page has received.

Perfect for Designers
BasePress was build to make theming as simple as possible allowing you to merge it in your design flowlessly. It features many dedicated functions to use in any template to build all necessary elements like the searchbar, breadcrumbs, pagination etc. BasePress generates ordered results for your loop according to customer options.

Purchase $30.00

Tag: knowledgebase

KnowledgeBase X w/ Glossary, FAQ and AI Powered ChatBot HelpDesk

All in One KnowledgeBase Solution

AI Powered HelpDesk ChatBot

Standard KnowledgeBase Features

KnowledgeBase Articles

KnowledgeBase Glossary

KnowledgeBase FAQ – Frequently Asked Questions

Powerful Live Search

Export Import

Easy Shortcode Generator for All KnowledgeBase Options

SideBar and KnowledgeBase Widgets

Role Based Access

HelpDesk ChatBot – AI Powered

HelpDesk ChatBot User Intent Detection

In-Chat Support and Contact

Call Me Back

Personalize your ChatBot!

Language Support

KnowledgeBase X w/ Glossary, FAQ and AI Powered ChatBot HelpDesk Features

Upcoming Feature

Why KnowledgeBase X with HelpDesk ChatBot?

Version History

The easiest way to create powerful websites:

Using BIND WordPress Theme you can:

Overall BiND Theme Features

UPDATES

Complete Knowledge Base solution

Awesome UX for Help Desk purpose

FAQ Page Included

Best Answer Choosing

Report Abuse

Point System Included

Nice and Smooth User Profile Page

Nice and Strong Widgets

Configure with Ease

Video Option Integrated

Related Posts/Questions

SEO Optimized

Translation Ready

Test Account Login

OtherFeatures

Key Features

Theme Updates

Support

What is BasePress

Full Features list

Key Features

Theme Updates

Support