Tag: knowledge base

Sentric – Beef up Discussion board & Information Base (Miscellaneous)
Live Preview Purchase $48.00

Sentric – Support Forum & Knowledge Base

Support focused theme with Knowledge Base and FAQ sections. Forum is run using the powerful bbPress plugin, added with additional functions that ease managing support requests from your customers.

Support Topic Status

Support Forum features marking forum threads as.
- Resolved
- Pending
- Not a Support topic
- Unresolved
- Assign to a staff
Support status are marked in forum listings as well as prominently displayed alongside topic title.

Changing and marking support status to topics are easily done by support staff without the need to reply. This prevent unnecessary postings.

Search Support forum

Search support forum topics or search a specific forum.

Forum Monitor

Sentric theme comes with a support page named ‘Forum Monitor’

Forum Monitor helps you check status of topics and attend them easily.

Knowledge Base

Populate a resourceful knowledge base with ability for visitors vote as knowledge base articles being helpful.

FAQ

FAQs are easy to manage and publish!

Demo
http://sentric.imaginemthemes.com/wp/

Homepage displays blog list by default.

Bundled Custom Plugins

1. Custom Post types as Plugins
a. Knowledge base ( Post contents available without theme )
b. FAQs ( Post contents available without theme )

2. Shortcodes as Plugin
a. Shortcodes and shortcode generator as Plugin

3. Widgets as Plugin
a. Theme Widgets are loaded through Plugin

Recommended Plugins

1. Contact 7
a. Recommends installation from wordpress.org plugins repository.

Postformats
- Audio
- Video
- Gallery ( slideshow )
- Image
- Aside
- Quote
- Link
Shortcode Generators
- Staff
- Testimonials
- Drop Caps
- Dividers
- Pullquotes
- Highlights
- Picture Frames
- Thumbnails with lightbox
- Slideshow with/without lightbox / titles /
- Columns
- Google Maps
- Audio Shortcodes
- Notices
- Lists
- Separator Section Headings
- Tabs
- Accordions
- Toggles
- Progress bar
- Counters
- Blog Slideshow
- Blog grids
Widgets
- Address
- Social icons
- Flickr
- Gallery
- Twitter
- Recent posts
- Popular posts
- Popular knowledge base articles
- Video
All images purchased from Photo Dune ( Not included in download pack )

Isotope script http://isotope.metafizzy.co/

Icons used from (Selected icons Included)
http://fortawesome.github.io/Font-Awesome/
JPlayer (INCLUDED no need to install)
http://www.jplayer.org/
FlexSlider (INCLUDED no need to install)
http://www.woothemes.com/flexslider/
Magnific-popup (INCLUDED no need to install)
http://dimsemenov.com/plugins/magnific-popup/

Videos by Blender Foundation
http://www.blender.org , http://www.bigbuckbunny.org

Templates
- Contact Template
- Forum Monitor
- Separate blog post list template for each post format.
Multiple Sidebars
Advance Theme Options
Change colors of theme using theme options
400+ Google web fonts choices
Internationalized ( localize with your language .po .mo files included )
PDF Help Guide. Detailed screenshots and explanations. Step by step guide to creating the theme.
XML Demo data file provided ( Ensures an easy to build site using Demo data )
PSDs included

Live Preview Purchase $48.00
November 18, 2014
DeskPress – Easy Helpdesk Beef up WordPress (Miscellaneous)

Live Preview Purchase $63.00

The DeskPress WordPress Theme’s mission is saving time for both customers & supporters when working around issues, every single elements in the theme have been considered very carefully to make sure it saves as much time as possible for users.

This awesome support theme for WordPress comes up with plenty of helpful features, works smoothly in one pie:

Smart search for all FAQs, Knowledge Base and bbPress Forum.
Turn bbPress Forum into support help desk system with:
Only paid account can create new topic.
Flexible permission for each forum.
Topic status.
Staff assignment.
Attachments.
Best Answer.
Live suggestion on creating topic form.
Smart Canned Replies with multiple levels support.
Convenience popup reply form.
Convenience Knowledge Base link in reply editor by using @kb:keyword.
Activate paid account via Envato Purchase Code, WooCommerce order or Easy Digital Downloads (EDD) order.

Live Preview Purchase $63.00

October 21, 2014
Atom – A WordPress Information Base/Wiki/Discussion board Theme (Company)
Live Preview Purchase $48.00

Introduction

Introducing Atom, a precise and alluringly beautiful support knowledgebase WordPress theme – complete with BBPress forum support. Set up your professional helpdesk website quickly and effortlessly in no time at all!

Key Features
- Advanced Bean Framework 2.1
- Live Theme Customizer functionality(Branding, Articles, Post Options, Color Pickers & more)
- Upload a custom logo, favicon, login logo & web app icon
- Set up forums with full BBPress support.
- Built in SEO metaboxes (Optional)
- Hidden sidebar panel (Optional)
- Advanced media uploader for post galleries
- Lightbox Video Post Layout
- Audio-cast Post Layout
- Gallery Post Layout
- Link Post Layout
- Quote Post Format
- Aside Post Format
- Post Likes/Rating (Optional)
- Related Articles (Optional)
- 3 Custom Widgets (Dribbble, Flickr, Embedded Video)
- Bean Pricing Tables example
- Customizable 404 Page Included
- Jquery Validated Contact template & post comments
- 5 Custom Templates – not including WordPress defaults (blog, single views, etc) (Contact, Post Archives, Site Map, Home, BBPress Form)
- Compatible with the free BBPress Plugin
- Compatible with the free Bean Shortcodes Plugin
- Compatible with the free Bean Tweets Plugin
- Compatible with the free Bean Instagram Plugin
- Compatible with the free Bean Social Plugin
- Compatible with the free Bean Pricing Tables Plugin
- Compatible with the free Bean 500px Plugin
Standard Features
- Powerful & Super Lightweight
- Fully Responsive Build
- Child Theme included
- Retina Assets / CSS
- Enable Retina.js Capability via the Theme Customizer
- Built with valid HTML5 & CSS3
- SEO Optimized
- Enter your Google Analytics Script via the Theme Customizer
- Custom CSS entry via the Theme Customizer
- Cross Browser Support
- PSD Sources Included
- PSD Full Templates Included
- XML Demo Data Included
- Tested with the latest WordPress versions
- Resourceful Customization Options
- Fully translatable po/mo files included
- Beautiful & Extensive Documentation
- Grade-A Knowledgebase & Support Team over at the Bean Support Center
- Have a question? Ask or tweet us!
Theme Support & More

Review the theme documentation and changelog for what’s included and the updates that have been pushed so far. Also, if you need any help – don’t be afraid to ask. We’re here for you.

Bean Help Center
October 6, 2014

Altera – Data Base WP Theme (Miscellaneous)

Altera – is a Helpdesk/FAQ/Knowledge Base WordPress theme.

Clean and intuitive design with a tons of features & options: live search,
widgetized areas, faq post format, bbpress integration, shortcodes and much more.

Altera is a simple way to create your own Helpdesk/FAQ/Knowledge
Base of information, with no technical knowledge or expertise required!

Theme is powered by the Redux Options Panel, which provides tons of options to manage and modify any aspect of the theme – it is well suited for both beginners with no coding knowledge and developers.

Key Features

Super-duper Customizable

Unlimited Layouts

10 Custom Widgets

Live Search

15 Widgetized Areas

Support RTL languages

Social Sharing Integrated

Retina-ready

Responsive Design

AJAX Thumbnail Rebuild

SEO Ready

Compatible with WPML

Modern Design

Font Awesome Icons

Schema Microdata

Highly Customizable

Built with Bootstrap 3

And much more…

Support

Support for all our themes is conducted through the ColorTheme support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue

Support Forums

September 21, 2014

HelpGuru – A Self-Carrier Data Base Theme (Miscellaneous)
Live Preview Purchase $58.00

HelpGuru is a premium Self-Service Support Knowledge Base theme for WordPress

From the authors of the #1 Knowledge Base and support themes on ThemeForest comes the brand new standard in self-service knowledge based customer support.

Create a premium Knowledge Base or solution to allow your customers and clients to help themselves, HelpGuru has the features you need, complemented by a clean, functional and responsive design.

Featuring a host of new features, HelpGuru comes packaged with Heroic Knowledge Base, the most powerful Knowledge Base plugin for WordPress.

Using HelpGuru you can:
- Create a branded Knowledge Base
- Increase customer loyalty and reduce support time
- Enable customers to help themselves
- Reduce support ticket volume and repetitive questions
- Provide a community based support system and reward valuable contributors
- Offer 24/7 access to support topics and answers
- Allow customers to vote on article helpfulness
- Gain SEO and brand visibility benefits from using online support
- Benefit from the power and flexibility of a WordPress powered site
Key Features:
- Enhanced live customizer support – control colors and text
- Retina Icon Fonts
- Translation ready po/mo files included
- Child theme included and customization ready
- Heroic support from an Elite Author author
- Well documented
- HTML5 and CSS3 support
Testimonials From Our Customers

I just wanted to say thanks for your excellent themes. We tried multiple themes on our WordPress site, but none of them were even close to offering the clean design and sleek functionality your theme provided. In addition to being absolutely beautiful and very user friendly – setting up and tweaking theme elements has been incredibly easy. Thanks for providing a low cost premium solution! – Justin B. ( http://www.einsteinsurance.com )

Best theme I ever worked with. Very flexible for customization, clean code, beautiful mobile integration Seems like developer is very knowledgeble in WordPress and theme integration. Keep up the good work. – alby1481

First, let me say that this is probably the best responsive theme that I have used thus far. The quality of it’s construction AND the responsiveness of it’s author is unparalleled. I’ll make a point of checking every new release from this author. – davshirley

This is my very first experience in working with any web development, wordpress, templates, etc. So, I am not sure about how other developers work, but your customer service is absolutely fantastic. You get back to me right away, every time. Your replies are thorough and easy to understand, and you consistently go beyond what the expectation would be, answering questions that you probably dont even need to answer. Your help on this project has saved me tons of time that I would have had to spend trying to figure things out on my own. – Michael Messina

Thanks again! Your support is really responsive and “top notch”. – Robert Ramos

Great job. Very good markup, clean code, very well thought, this is the best theme I’ve bought so far on themeforest. – durff

Need Support?

We provide one to one email support for our customers. Simply sign up on our site to submit your support request: Visit Hero Themes

Stay Up To Date

Update Log
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v1.0.0
- Theme release
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Live Preview Purchase $58.00
August 5, 2014
QAEngine – Query and Resolution WordPress Theme (Miscellaneous)
Live Preview Purchase $50.00

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Support or pre-sale questions

Feel free to send us emails to get your concerns answered.

For support, we have included the documentation file for your reference. You can also:
- join the community for more help at our official forum, an example of how ForumEngine works
- send an email directly to our support email address: support@enginethemes.com
Please note that we don’t answer support requests in the comments section. However, feel free to ask any presale questions there and we’ll try our best to reply asap.

Live Preview Purchase $50.00
June 17, 2014
Flatbase – A responsive Information Base/Wiki Theme (Miscellaneous)
Live Preview Purchase $45.00

Flatbase, a Knowledge Base & FAQ WordPress theme.

The perfect theme to provide Support and interact with your customers.
Flatbase, a nicely crafted and complete all-in-one solution to create your own support platform. Its clean and detail-oriented design is the perfect frame to provide support articles, informing and teaching users how to master your product.

It combines a Knowledge Base, FAQs, Forums (bbPress integration) and a ton more nice features.

Get your unique support site, in the blink of an eye.

KNOWLEDGE BASE

A nicely crafted Knowledge Base to help users find solutions.

BBPRESS INTEGRATION

A community forum powered by bbPress, perfect for your interaction with customers.

AJAX BASED LIVE SEARCH

Get answers to your users fast with the built-in live search feature.

FAQ PAGES

Add accordion style FAQs or list style FAQs to your site.

FULLY CUSTOMIZABLE

Create your unique style with the extensive design options and features.

LIVE CUSTOMIZER

Preview your customization with the live customizer.

DIFFERENT LAYOUTS

Flatbase includes two different layouts: boxed and full width.

FONTS

Preview and pick your own fonts, including Google web fonts.

TRANSLATION READY

Translate your theme by using Poedit

RESPONSIVE LAYOUT

Flatbase is fully responsive, so it looks great on any device.

RETINA READY

Your site will look amazing and fresh no matter the display your user is on.

OPTIONS PANEL

Take advantage of the robust options panel and easily create your unique site.

GALLERY

We have incorporated the gallery template for this theme. It’s amazingly neat, powered by the famous script fancyBox.

SEARCH ENGINE OPTIMIZED & CLEAN CODE

This theme was crafted, taking great care on coding. Search engines appreciate this.
- FAQ Templates – Accordion and List style
- Live Search on HomePage
- Knowledge Base.
- Reading time – Display the time that it gets to read an article.
- Likes – Your users will be able to like your articles.
- Dynamic Widgetized Spaces
- bbPress Support
- Unlimited Styles
- SEO Optimized
- Blog Masonry
- Ajax Contact Template
- Full width or boxed layout
- Dynamic Widgetized spaces.
- Fabulous Options panel
- Responsive Design
- Retina Ready
- Live customization
- Translation ready
- Various Custom Widgets
Responsive Design

Flatbase is a 100% responsive WordPress theme. This means that it looks great on every device.

Documentation & Support

Purchasing any theme you take advantage of free support, we take care about our customers and their sites because we build products for you. All verified buyers have full access to documentation and support.

To access our Support Forum:
- Create an account on this address
- Send us an email to support@nicethemes.com and include your username and purchase code.
Live Preview Purchase $45.00
April 4, 2014
Data Base / Wiki WordPress Plugin (Miscellaneous)
Purchase $18.00

Create Knowledge Base In Minutes

Plugin Features
- Drag & Drop Knowledge Base Posts and Categories Reorder
- Public or Member Only Voting
- Set Link Color Using Color Picker
- Latest Posts and Search Widgets
- Responsive Design
- Easy To Setup
- Translation Ready
- Fast Plugin Support
Support

If you need support we got you covered, support questions are typically answered within 24 hours during working days.

Changelog

Version 1.1.0 (14/11/2013)
- Added Pretty Permalinks
- Minor bug fixes
Version 1.0.0
- Initial Release
Purchase $18.00
December 6, 2013
Data Base / Wiki WordPress Plugin (Miscellaneous)
Purchase $18.00

Create Knowledge Base In Minutes

Plugin Features
- Drag & Drop Knowledge Base Posts and Categories Reorder
- Public or Member Only Voting
- Set Link Color Using Color Picker
- Latest Posts and Search Widgets
- Responsive Design
- Easy To Setup
- Translation Ready
- Fast Plugin Support
Support

If you need support we got you covered, support questions are typically answered within 24 hours during working days.

Changelog

Version 1.1.0 (14/11/2013)
- Added Pretty Permalinks
- Minor bug fixes
Version 1.0.0
- Initial Release
Purchase $18.00
December 6, 2013
Data Base / Wiki WordPress Plugin (Miscellaneous)
Purchase $18.00

Create Knowledge Base In Minutes

Plugin Features
- Drag & Drop Knowledge Base Posts and Categories Reorder
- Public or Member Only Voting
- Set Link Color Using Color Picker
- Latest Posts and Search Widgets
- Responsive Design
- Easy To Setup
- Translation Ready
- Fast Plugin Support
Support

If you need support we got you covered, support questions are typically answered within 24 hours during working days.

Changelog

Version 1.1.0 (14/11/2013)
- Added Pretty Permalinks
- Minor bug fixes
Version 1.0.0
- Initial Release
Purchase $18.00
December 6, 2013