Tag: knowledge base

DW Helpdesk – Information Base / Q&A / FAQ WordPress Theme (Miscellaneous)
Live Preview Purchase $49.00

Your customers need your help!

That’s why we built DW Helpdesk for you, and equally as important, your users.

In one sentence; DW Helpdesk is a WordPress theme which builds a complete helpdesk system. You can receive, organize, track and most importantly, resolve customer support issues.

4 Premium Plugins Included

Main Features

Knowledge Base

Here you can provide your customers support solutions, error messages, and troubleshooting guides.

Question & Answer

Still running that foggy forum software? Easily setup a whole discuss page where users can ask and answer questions as well as supporting other users.

Envato API Support

Glossary

This early feature helps you to build an alphabetical list of terms in a particular domain of knowledge with the definitions for those terms.

FAQ

Add Frequently Asked Questions section via widget or shortcode or PHP function.

Customizable

This theme has been supporting change colors, text, or images, in customizer section.

Responsive & Retina Ready

DW Helpdesk is fully responsive to all devices. It is optimized for high resolutions display. See for yourself.

Still Not Convinced?

Changelog
```
1.0.0
- Firsr Release
```
Live Preview Purchase $49.00
August 19, 2016
WordPress Suave FAQ Builder – Good make stronger software for WP (Utilities)
Purchase $24.00

PRESENTATION

This unique plugin allows you to easily and quickly create complex F.A.Qs to effectively help your customers.
Instead of a classical F.A.Q simply composed of a list of questions/answers, the generated F.A.Q can have an infinity of question levels.
It allows your customers to get very specific answers to solve their problems, without having to read ton of different questions before finding the good information.
Each step of your F.A.Qs can contain a rich content, ask a question and show a list of predefined answers.
A powerful, visual and intuitive conditional system allows you to easily link your different steps depending on specific conditions.
Your F.A.Qs can be displayed on any page simply using shortcodes or the Visual Composer module.
There is also a contact form allowing your customers to quickly ask their question if they don’t find it on the F.A.Q. The question can be sent by email to admin and will be displayed on the backend, to help you to improve your F.A.Q.

FEATURES
- Manage as many F.A.Qs as you want
- Powerful and intuitive conditional system
- Colors and font are fully customisable
- Customers can easily ask a new question if they don’t see it in the F.A.Q
- New questions are displayed on backend and can be sent by email to admin
- F.A.Qs and steps can be duplicated in one click
- Beautiful and intuitive backend UI
- Import/Export system
- Reorder the answers in Drag & drop
- Shortcode & Visual Composer integration
- Fully Responsive
- Fully translatable (WPML & .po ready)
- Reactive support !
* If you like this plugin, please leave a note ! *

SUPPORT

If you need help, contact me from my envato profile

Purchase $24.00
June 14, 2016
Quip Reinforce – Final Lend a hand Desk Resolution (Utilities)
Purchase $32.00

The ultimate help desk solution for your WordPress business!

Quip Support is a complete customer support solution built directly into your WordPress dashboard. A fully featured ticketing solution means your customers will always go away happy and the built in knowledge base allows your customers to help themselves, saving you time and money.

Not only that, but Quip Support is backed by the QuipCode support guarantee! We go above and beyond to make sure our customers are delighted with our products. We respond to emails quickly, fix bugs efficiently and are always happy to hear from our customers with feedback and suggestions.

Quip Support is a flagship product and we are COMMITTED to continually updating, extending and supporting it and have great plans for its future.

Benefits:
- Directly manage customer support enquires to keep your customers delighted
- One solution for your business – No longer do you have to switch between various software just to get work done.
- Easy to use – Saving you time, customer support has never been so frustration free!
- Save on staff costs using the knowledge base which allows customers to help themselves
- Improvement and control – Full time tracking and auditing means you can track support performance and improve
- Fully supported – Need help? We’ve got you covered with our lightning fast email support and customer support forums.
Features:
- Support ticket system
- Assign tickets to staff & track progress
- Tickets include all messages between customer and staff, ticket status and time taken
- Automatically send fully customizable emails to customer and staff for ticket updates
- Audit logging tracks every action relating to tickets
- A complete knowledge base system is included to allow your customers to find help themselves, saving you valuable staff costs.
- The knowledge base comes complete with article and topic management and is designed to look like the currently installed theme.
- Customer satisfaction surveys can be sent on ticket completion
- Totally self contained software that doesn’t take over your WordPress dashboard
- Customer dashboard for customers to manage their tickets easily
- All aspects of Quip Support are fully customizable in the settings
- Full customer support.
- Regular software updates.
Purchase $32.00
April 5, 2016
Multi Helpdesk Ticket Gadget Professional (Miscellaneous)

Purchase $25.00

Support Tickets Business Model or just host your own Support Ticket System.

Multi Helpdesk Pro empowers your WordPress with the Support Ticket System Business Model. Where companies from all around the globe could join your website to host their own support system.

General Features
Responsive Layout
Multiple skins
Companies on Subdomains.
Usage Documentation
Developer Documentation
Changeable Themes
Features Can be Extended.

Company Admin Features:
Can Create Helpdesk
Configure Support Homepage
Configure FAQ (html/text)
Configure Company Introduction (html/text)
Can add/edit/view/delete Agents
Can add/edit/view/delete/block Customers
Can respond To Tickets
Can assign Tickets To Agents
Configure Tickets Settings
Change Skin

Customer Features:
Can Edit Profile
Can Create Ticket
Can Solve Ticket
Can Rate Tickets

Agent Features:
Can add/edit/view/delete/block Customers
Can Respond To Tickets
Can Close Tickets
Can Edit Profile

Purchase $25.00

March 21, 2016
KB Addon For Visible Composer (Add-ons)

Purchase $18.00

The most powerful and unique KB Addon for Visual Composer to create a KB page for your site within few minutes. Addon comes with 5 custom Visual Composer block that allows you to create custom KB layouts very quickly. Each block has drag & drop powered sorting option. So, you can easily manage KB categories, tags and tabs according to your requirements.

Addon also gives you the front end editing feature. That’s why you can also manage KB contents from front end of your site. Here goes the full feature lists of Addon-

Features:

– Work with latest WordPress & Visual Composer Plugin.

– Knowledge Base Category Block.

– Knowledge Base Tags Block.

– Knowledge Base Tabs Block.

– Knowledge Base Search Block.

– Knowledge Base External Question Block.

– Front end editing with Visual Composer.

– Quick installation and super easy to use.

– Extensive Documentation.

– 6 Months premium support directly from developer.

Purchase $18.00

February 18, 2016
Prohibit KB Get entry to by way of Consumer Position Addon (Add-ons)
Purchase $10.00

Note: This is an add-on. You must have at least 1.0.9 version of BWL Knowledge Base Manager to use it.

Finding a way to manage and restrict knowledge base contents for spacial type of users for your site? Restrict KB Access by User Role – Knowledge Base Addon provide that easy and awesome option to secure your knowledge base contents from global access.

Addon gives you the premium and flexible type of settings. So that, you can change/manage your KB contents access with Just few clicks. You can hide all restricted knowledge base contents from global users or display them with a small lock icon with title to notify them about restricted items.

Addon has extensive option panel that allows you to manage global restriction settings, restricted item display settings, lock icon display settings and custom message for locked content settings. Addon automatically take care of your side bar knowledge base contents, related knowledge base contents and custom knowledge template contents too.

Addon comes with Quick/Bulk and custom meta box options to set user roles. By default all contents are allowed to access by administrator users and you can add you can allow more user roles access with just few clicks. It’s super easy, fast and powerful.
- Zero Configuration & Easy to use
- Lock Knowledge Base Contents By User Role.
- Quick/Bulk Edit & Custom Meta Box Settings.
- Lock Single Post/ Related Post/ Widget KB Posts.
- Icon For Locked Content.
- Extensive Option Panel.
- Custom Role Filter In Admin Panel.
- Translation Ready.
- Support latest WordPress version.
- Premium & Quick support directly from developer.
- Step by step documentation.
```
2014, November, 21 - v 1.0.0 - Initial release
```
Purchase $10.00
November 21, 2015
Guide – Absolute best On-line Documentation (Miscellaneous)
Live Preview Purchase $49.00

The easiest way to create online user manual

Write professional looking online manuals (Documentation or Knowledgebase) in no time at all or establish Forum to allow customers and clients to help themselves.

Using Manual WordPress Theme you can:
- Create a professional looking Documentation OR Knowledge Base
- Create a branded FAQ
- Establish FORUM within your wordpress site
- Track article user hits
- Allow user to vote (Like/Dislike) on article helpfulness.
- Reduce support ticket volume and repetitive questions
- Increase customer loyalty and reduce support time
- Benefit from the power and flexibility of a WordPress powered site
Overall Manual Theme Features
- Fully Responsive
- Translation ready po/mo files included
- Demo XML file included
- Ajax data call for the documentation
- Great SEO Built-In
- Child Theme Compatible – dummy child theme included in package
- Easily create and manage Documentation
- Easily create Knowledge Base
- Easily create FAQs
- Fully compatible with BBpress
- Fully compatible with Contact Form 7
- Well Documented
- Based On Bootstrap Framework
- Great Support
- HTML5 & CSS3
UPDATES
```
1.0 
- First Release
```
Live Preview Purchase $49.00
November 4, 2015
Guru – Responsive Information Base WordPress Theme (Miscellaneous)
Live Preview Purchase $48.00

Meet Guru, your best solution when it comes to creating knowledge base system running on top of WordPress platform.

Guru comes with a sleek and easy to understand user interface, It also comes with a powerful page builder (Visual Composer) and custom post types to handle all knowledge base posts and partner section. You can also manage the theme easily with our theme options panel, powered by Redux Framework.

Speaking of options panel, there are hundreds of options available. From enabling / disabling certain feature, uploading custom logo or favicon to changing element colors and modifying typography. All can be done easily from the options panel.

Go head, try the demo and see for your self

Complete Features
- Powerful page builder (with backend and front-end layout editor)
- Easy to use theme options, powered by Redux Framework
- Unlimited colors
- 500+ font from Google Fonts to choose from
- Responsive layout
- Support bbPress forum plugin
- Custom page templates (home, blog and full width templates)
- Lots of custom widgets
- Embed live chat code easily
- Shortcodes
- Upload custom logo and favicon
- Google Analytics integration
- Contact form
- Child theme support
- Localized translation
Live Preview Purchase $48.00
June 15, 2015
KB Show As Blogging Submit – Information Base Addon (Add-ons)

Purchase $8.00

Note: This is an add-on. You must have at least BWL Knowledge Base Manager to use it.

KB Display As Blog Post– is a powerful Knowledge base Addon that allows you to display you’re KB posts inside of regular blog posts. Useful and popular KB items can be easily integrate as blog post without creating duplicate regular post by using this Addon. Also, this Addon automatically include KB posts in to blog posts listings according to date order.

Just Plug and Play. No configuration required. Addon comes with Quick and Bulk edit options, so you can easily choose which KB posts you want to show as a blog post. Addon also allows you to integrate ‘featured image’ with every KB.

Full Feature Lists:

– Zero configuration, just plug and play.
– Easy and quick installation.
– Custom column for easy “KB As Blog Post” navigation.
– Quick/Bulk Edit option for quick customization.
– Custom Metabox option.
– Feature image option.
– Ready for localization.
– Support Latest WP Version.
– Free life time support directly from developer.

Purchase $8.00

April 26, 2015
Reside Chat – Helpdesk Responsive wordpress Theme (BuddyPress)
Live Preview Purchase $48.00

Live Chat is a wordpress theme for support/knowledge base, live chat, help desk. Its perfect to providing support to users. with a lot of options and easy to manage, you will be able to provide a good support resource for your customers
This WordPress theme also works as a normal wordpress website with the following features:

Main Features:
- Fully Responsive on/off
- WPML compatible (Translatable )
- Usefull options
- Own Widgets
- Twitter feed
- Contact form 7 plugin styled
- Usefull shortcodes in plugin included
- XML Demo content
- Caroucel slider
- Friendly option panel
- Search-live template
- Clean Code
- Buddypress Compatible
- Loading screen on/off
- Testimonials
- Font Awesome Icons
- Jquery Effects
- Bootstrap 3
Icons
- Awesomefont Icons
Fonts:
- OpenSans
Live Preview Purchase $48.00
April 22, 2015