WpTrunk

Tag: helpdesk

  • DeskPress – Easy Helpdesk Beef up WordPress (Miscellaneous)

    DeskPress – Easy Helpdesk Beef up WordPress (Miscellaneous)

    Live PreviewPurchase $63.00

    The DeskPress WordPress Theme’s mission is saving time for both customers & supporters when working around issues, every single elements in the theme have been considered very carefully to make sure it saves as much time as possible for users.

    This awesome support theme for WordPress comes up with plenty of helpful features, works smoothly in one pie:

    Smart search for all FAQs, Knowledge Base and bbPress Forum.
    Turn bbPress Forum into support help desk system with:
    Only paid account can create new topic.
    Flexible permission for each forum.
    Topic status.
    Staff assignment.
    Attachments.
    Best Answer.
    Live suggestion on creating topic form.
    Smart Canned Replies with multiple levels support.
    Convenience popup reply form.
    Convenience Knowledge Base link in reply editor by using @kb:keyword.
    Activate paid account via Envato Purchase Code, WooCommerce order or Easy Digital Downloads (EDD) order.

    Live Preview Purchase $63.00
  • WordPress Chat X (Improve Package deal) (Utilities)

    WordPress Chat X (Improve Package deal) (Utilities)

    Purchase $8.00
    This upgrade only for WordPress Live Chat plugin owners.

    The item package includes the latest version of CX.

    Why upgrading?

    • Get latest version of CX (updates free and automatic)
    • Advanced version of LC.
    • Fast and lightweight
    • It will be always up-to-date.

    Limitations & Differences

    • Your chat logs and settings in LC can’t be transferred to CX. The plugin will come clean and you will want to setup it from scratch.
    • CX doesn’t use AJAX anymore. You will need free Firebase account.
    • CX isn’t 100% GPL. It means 1 license for 1 website.
    • Please also read CX item page for all plugin limitations

    Compare CX with LC

           Chat X      Live Chat
     
    Price   $24   $17
    Speed   Realtime   1-2 seconds delay
    Chat logs   Yes   Yes
    Contact form message history   Yes   No
    Max. users at the same time   50   5-10 (approx.)
    Guest users   Yes   No
    Allow to disable login form   Yes   No
     
    Technology
    SSL   Yes   No
    Websockets   Yes   No
    AJAX (Old technology)   No   Yes
     
    Features
    Multilingual support   Yes   Yes
    Custom company avatar   Yes   No
    Desktop notifications   Yes   No
    See if user is currently writing   Yes   No
    End visitor chat (back-end   Yes   No
    Last seen info (back-end)   Yes   No
    Visitor connecting info (back-end)   Yes   No
    Mobile or desktop info (back-end)   Yes   No
    Active page info (back-end)   Yes   No
    Full UTF-8 support (All languages)   Yes   No
    Email notifications   Yes   Yes
    Responsive   Yes   Partly
    Full session support   Yes   Buggy
    Cache plugin support   Yes   Buggy
     
    Licensing & Updates
    100% GPL   No   Yes
    New updates   Yes   No
    License   1 domain   Unlimited Domains

    Compare CX with LC

    Purchase $8.00
  • Altera – Data Base WP Theme (Miscellaneous)

    Altera – Data Base WP Theme (Miscellaneous)

    Live PreviewPurchase $53.00

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    Altera – is a Helpdesk/FAQ/Knowledge Base WordPress theme.

    Clean and intuitive design with a tons of features & options: live search,
    widgetized areas, faq post format, bbpress integration, shortcodes and much more.

    Altera is a simple way to create your own Helpdesk/FAQ/Knowledge
    Base of information, with no technical knowledge or expertise required!

    Theme is powered by the Redux Options Panel, which provides tons of options to manage and modify any aspect of the theme – it is well suited for both beginners with no coding knowledge and developers.

    Key Features

      Super-duper Customizable
      Unlimited Layouts
      10 Custom Widgets
      Live Search
      15 Widgetized Areas
      Support RTL languages    		          Social Sharing Integrated
      Retina-ready
      Responsive Design
      AJAX Thumbnail Rebuild
      SEO Ready
      Compatible with WPML    		          Modern Design
      Font Awesome Icons
      Schema Microdata
      Highly Customizable
      Built with Bootstrap 3
      And much more…

    Support

    Support for all our themes is conducted through the ColorTheme support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue

    Support Forums

  • HelpGuru – A Self-Carrier Data Base Theme (Miscellaneous)

    HelpGuru – A Self-Carrier Data Base Theme (Miscellaneous)

    Live PreviewPurchase $58.00

    HelpGuru is a premium Self-Service Support Knowledge Base theme for WordPress

    From the authors of the #1 Knowledge Base and support themes on ThemeForest comes the brand new standard in self-service knowledge based customer support.

    Create a premium Knowledge Base or solution to allow your customers and clients to help themselves, HelpGuru has the features you need, complemented by a clean, functional and responsive design.

    Featuring a host of new features, HelpGuru comes packaged with Heroic Knowledge Base, the most powerful Knowledge Base plugin for WordPress.

    Using HelpGuru you can:
    • Create a branded Knowledge Base
    • Increase customer loyalty and reduce support time
    • Enable customers to help themselves
    • Reduce support ticket volume and repetitive questions
    • Provide a community based support system and reward valuable contributors
    • Offer 24/7 access to support topics and answers
    • Allow customers to vote on article helpfulness
    • Gain SEO and brand visibility benefits from using online support
    • Benefit from the power and flexibility of a WordPress powered site
    Key Features:
    • Enhanced live customizer support – control colors and text
    • Retina Icon Fonts
    • Translation ready po/mo files included
    • Child theme included and customization ready
    • Heroic support from an Elite Author author
    • Well documented
    • HTML5 and CSS3 support

    Testimonials From Our Customers

    I just wanted to say thanks for your excellent themes. We tried multiple themes on our WordPress site, but none of them were even close to offering the clean design and sleek functionality your theme provided. In addition to being absolutely beautiful and very user friendly – setting up and tweaking theme elements has been incredibly easy. Thanks for providing a low cost premium solution! – Justin B. ( http://www.einsteinsurance.com )

    Best theme I ever worked with. Very flexible for customization, clean code, beautiful mobile integration Seems like developer is very knowledgeble in WordPress and theme integration. Keep up the good work. – alby1481

    First, let me say that this is probably the best responsive theme that I have used thus far. The quality of it’s construction AND the responsiveness of it’s author is unparalleled. I’ll make a point of checking every new release from this author. – davshirley

    This is my very first experience in working with any web development, wordpress, templates, etc. So, I am not sure about how other developers work, but your customer service is absolutely fantastic. You get back to me right away, every time. Your replies are thorough and easy to understand, and you consistently go beyond what the expectation would be, answering questions that you probably dont even need to answer. Your help on this project has saved me tons of time that I would have had to spend trying to figure things out on my own. – Michael Messina

    Thanks again! Your support is really responsive and “top notch”. – Robert Ramos

    Great job. Very good markup, clean code, very well thought, this is the best theme I’ve bought so far on themeforest. – durff

    Need Support?



    We provide one to one email support for our customers. Simply sign up on our site to submit your support request: Visit Hero Themes

    Stay Up To Date






    Update Log

    
v1.0.0
- Theme release
    Live Preview Purchase $58.00
  • Zaport – WordPress Helpdesk Discussion board and Ticket Beef up (Utilities)

    Zaport – WordPress Helpdesk Discussion board and Ticket Beef up (Utilities)

    Purchase $22.00

    Zaport is a complete forum helpdesk + email ticket system solution for WordPress. Your clients can submit private tickets via the submit a ticket form or they can register and post on public Zaport forum

    Best part? You get both the private email tickets and public forum posts in one place.

    Clients can also directly reply to your emails sent from Zaport Admin panel, and you will receive them there. Keep both the email conversations and forum posts in one place.

    Are you an Envato author?

    Zaport has built-in and tested Envato API support ! All you have to do is choose to request Envato purchase codes from Zaport settings, enter your username and API Key and you are done! Only your buyers can post now.

    Main Features

    • Public Helpdesk Forum
    • Private Email ticket system – reply to emails from admin panel and receive emails directly
    • Set Ticket Categories
    • Set Ticket Statuses
    • Extensive filtering options – never lose a ticket again
    • Supports Attachments
    • Support for multiple tech support personnel
    • Email Templates
    • Translation Ready (*.po and *.mo supplied)

    How Zaport Works – Illustration

    Demo login

    If you want to test the the user account, go here and login with the following credentials

    user: client

    pass: client

    If you want to see Zaport Admin panel, go here and login with the following credentials:

    user: admin

    pass: admin


     If you are logged in as “Client”, you must logout first – because Zaport Clients can’t see WordPress backend, you won’t be able to visit the link specified above!

    Requirements

    • WordPress 3.5 or greater
    • PHP 5.3 or greater

    Zaport also requires the following PHP extensions:

    • php_imap
    • php_openssl
    • php_mcrypt
    • php_curl

    These exensions are installed on 99% of shared hosts so you most likely won’t have any issues. If you are running a VPS you can install them yourself.

    If you want to make sure, you can copy this PHP code, paste it on your server somewhere (e.g. name it zaport_test.php) and execute it (visit it from browser). It will display if your server is ready to run zaport.

    Purchase $22.00
  • TechDesk – Responsive Information Create an Account

    TechDesk – Responsive Information Create an Account

  • SupportPress :: Responsive Make stronger Answer (Miscellaneous)

    SupportPress :: Responsive Make stronger Answer (Miscellaneous)

    Live PreviewPurchase $50.00

    SupportPress is an all-in-one solution for help desk and support sites. It combines a ton of the best features of support themes into one great, responsive theme.

    Help Desk Ticketing

    Supports 3 Standard WP User Roles and integreates them into the Help Desk. Admins can view all tickets. Editors can be assigned to custom ticket categories and anyone can sign up as a Subscriber to create and view their own tickets. Edit your discussion settings and everyone will get an autmatic email when a support reply is added to the ticket.

    Also – There’s a handy front-end options panel that allows you to assign Editors to their categories.

    What’s more – Users can register and login all from the front end in WordPress.

    Documentation Builder

    Add entries into this custom post type, assigning them to categories (sections) of the documentation. You can use the publish date, or slug, to reorder them. On the front end, it displays as a clean documentation guide, with navigation.

    KnowledgeBase

    Add articles to your KnowledgeBase and group them by category and on the front end they’ll display as a collection of articles and posts complete with a “More in This Cateogry” custom sidebar.

    Other Features Include:

    • A FAQ Section
    • bbPress Support
    • QuickChat Plugin Support
    • Clean Typography
    • 10 Skins
    • Multiple Backgrounds
    • Custom Login Logo
    Live Preview Purchase $50.00