Tag: helpdesk

KnowledgeBase Glossary, FAQ & HelpDesk ChatBot (Utilities)
Purchase $27.00

KnowledgeBase X w/ Glossary, FAQ and AI Powered ChatBot HelpDesk

KnowledgeBase X is an advanced WordPress KnowledgeBase plugin with FAQ, Glossary and AI powered ChatBot HelpDesk features all in one. Create a feature-rich Knowledgebase on your website. Display in Standard KnowledgeBase mode or in FAQ mode or as a unique alphabetical Glossary style.

Power up your KnowledgeBase with an AI Powered ChatBot Helpdesk. Knowledgebase X is integrated with Google’s DialogFlow AI and NLP engine. Create custom Intents and Responses, Question and Answers in DialogFlow and the HelpDesk ChatBot will display them inside the ChatBot windows when Intents match user inputs and Queries – powered by Machine Learning!

You can make the HelpDesk ChatBot to work with any language easily and quickly. All features of the KnowledgeBase X is compatible with any language except for the Glossary mode.

All in One KnowledgeBase Solution

Build a robust self-service support system easily and & reduce Live support time and effort significantly with KnowledgeBase X and its AI powered HelpDesk. KnowledgeBase X comes with a whole slew of unique and flexible features to create a Support area on your WordPress website that will reduce your live support and workload significantly in the long run.

Create a set of KnowledgeBase articles and show them in different modes – in Standard KnowledgeBase mode with Categories, listing etc. OR as a Glossary of Terms OR as FAQ. You can easily select the desired mode with a handy and quick ShortCode Generator.

AI Powered HelpDesk ChatBot

KnowledgeBase X is fully integrated with Google‘s Artificial Intelligence API for AI and NLP engine DialogFlow.

KnowledgeBase X ChatBot can answer questions of your website visitors, send email from ChatBot window, help people find KnowledgeBase articles, get visitors to leave their phone number and much more!

When you integrate with DialogFlow, you can Create custom Intents and Responses inside DialogFlow and the HelpDesk ChatBot will use those along with the Ready Intents to answer user queries. You can also disable the Ready Intents altogether and use only DialogFlow as your Intelligent KnowledgeBase!

Standard KnowledgeBase Features

KnowledgeBase Articles

Create unlimited Knowledge Base articles and classify them into categories. The Knowledgebase will display all your categories and users can browse by categories. Supports sticky articles.

KnowledgeBase Glossary

The Knowledge Base articles you create can also be used in an Alphabetical Glossary format without any extra effort. Simply define a term for each KnowledgeBase articles and use the glossary shortcode.

KnowledgeBase FAQ – Frequently Asked Questions

You can use the same Knowledge Base articles is FAQ format in accordion mode. This is handy to show a single category of articles as your Frequently Asked Questions its page or to include as part of other pages.

Powerful Live Search

Powerful live search bar that starts showing article results as the user types search term.

Export Import

Export and Import Your KnowledgeBase in CSV format. Very handy to copy the KB to another site.

Easy Shortcode Generator for All KnowledgeBase Options

Use the Powerful ShortCode Generator with your Page Editor to generate any required shortcode with all the options and parameters quickly and paste. Makes your life easy!

SideBar and KnowledgeBase Widgets

SideBar widgets available for Recent Posts and Tag Cloud. You can also enable Tabbed widget on the KnowledgeBase page to show your Sticky, Most Popular and Recent Articles.

Role Based Access

Set user access levels for categories. You can restrict user access to the knowledgebase articles by user roles. Select which user roles can access articles under which categories.

HelpDesk ChatBot – AI Powered

Enable an AI powered ChatBot to act as your HelpDesk or Support Desk. Your website users can converse with the ChatBot, ask questions and get answers that make sense. The HelpDesk ChatBot is integrated with the Google’s DialogFlow. So, you can train the ChatBot to answer any questions easily and quickly. Analyze the user queries from the DialogFlow history and make the ChatBot better over time. As the ChatBot gets better it will start cutting down on your Live support requirements and eventually, you can almost eliminate the live support altogether.

HelpDesk ChatBot User Intent Detection

HelpDesk ChatBot Works Based on Two Types of User Intents for Commands.

Predefined intents can work without integration to DialogFlow API and AI. These are readily available as soon as you install the plugin and can be turned on or off individually. Knowledgebase X ChatBot Recognizes 4 Ready Intents as soon as the plugin is installed. They are Search Articles, List of Articles, Email Support Question, Leave Number to Call Back. These can work even without DialogFlow Integration.

Custom intents give you the option to build a truly human like, intelligent and comprehensive chatbot. Build custom Intents and Responses directly in DialogFlow and train the bot accordingly. When you create custom intents and responses in DialogFlow, HelpDesk ChatBot will display them when user inputs match with your Custom Intents along with the responses you created.

Works with Any Language – Use KBX Pro’s advanced language center to change all the chatbot responses to your own easily. You can make the ChatBot to work with any language. A dictionary of stop words for 30+ languages is included.

In-Chat Support and Contact

HelpDesk ChatBot provides eMail support directly from the Chat window. If the user does not find answers to his question in the FAQ, he can opt to send an email to site admin by chatting!

Call Me Back

The Call Me Back feature of this HelpDesk chatbot lets you get call requests from your customers. The call request will be emailed to the admin. This great feature allows you to collect prospective customer’s phone numbers and allows you to call them back at your conveniences.

Personalize your ChatBot!

Choose from one of the 4 modern chatbot window templates. Upload your own background image to show behind the chatbot window. Add multiple variations of ChatBot responses for each node. They will be used randomly and give an appearance of more human like responses.

Language Support

The HelpDesk ChatBot can work with any language but multi-language is not supported. Every Chat Bot response and system text displayed on the chat window can be edited from the HelpDesk ChatBot settings easily and quickly.

KnowledgeBase X w/ Glossary, FAQ and AI Powered ChatBot HelpDesk Features
- KnowledgeBase articles
- Frequent Asked Questions Accordion Format
- A to Z Glossary using the Same KnowledgeBase articles
- AJAX powered auto complete Search bar
- Export KnowledgeBaseas CSV
- Import KnowledgeBase
- Easy, Visual Shortcode Generator with all options
- Drag and Drop Article Sorting
- Mark a KnowledgeBase Article as Sticky to always show on top
- Front End Sorting – Menu Order, Alphabetical or Popularity
- User Role based Permission to View KnowledgeBase Category and Articles
- Show only a single category for FAQ
- Change KnowledgeBase, Category and Tag URL slugs
- Change font colors
- Enable Bread Crumb
- User Upvote option for KnowledgeBase Articles
- Edit UpVote Count
- Article View Count
- Enable/Disable WordPress Commenting
- Custom Templating Support – design your own custom template for Archive, Articles, Article Search & Article Detail page
- Upload custom category image
- Sidebar widget for Most Popular Articles
- Sidebar widget for Tag Cloud
- Tabbed widget for the main KnowledgeBase shortcode to display Sticky, Most Visited and Recent Articles
- Floating Search Box. OR,
- AI Powered ChatBot HelpDesk
- Replace Your Live Chat HelpDesk Support with a fully automated ChatBot
- Google Artificial Intelligence, Machine Learning or AI Engine with DialogFlow
- Natural Language Processing through Google’s Dialog Flow
- Supports Custom Intents and Responses You Create in Dialog Flow
- Supports Rich Message Response from Dialogflow as FaceBook messenger app
- 4 Different ChatBot styles to choose from
- Show ChatBot Embedded on a Page
- Option to choose on which pages the ChatBot should load
- Upload custom ChatBot icon
- Upload custom Agent icon
Upcoming Feature

The KnowledgeBase X with HelpDesk ChatBot plugin is under active development. We want to work with you as we expand the plugin features so it becomes truly useful to you. If you have any feature request, let us know in the comments. We will try our very best to accommodate all reasonable feature requests.

Why KnowledgeBase X with HelpDesk ChatBot?
- Developed by a company with 15+ years of experience. You can rely on us
- Always up to date and under active development for new features
- Extended documentation
- Easy and Flawless Setup
- Fully Responsive Templates
- Unique Features
- Quick, Reliable, No-nonsense and Friendly One-on-One Support
Version History
```
Version 4.0 
 Inception
```
Purchase $27.00
October 31, 2018
Foro – WordPress bbPress Forum Theme (Miscellaneous)
Live Preview Purchase $59.00

Foro WordPress bbPress Forum Themee – Overview
- Advanced Theme Customizer
  - Header & Footer Options
    
    Header layout customization.
    
    Header alternative styles.
    
    Fixed header options.
    
    Menu, element, logo options.
    
    Footer layout customization.
    
    Footer advertisement control.
    
    Footer menu and widget options.
  - Typography Options
    
    Adobe Typekit
    
    Google Fonts
    
    Font sizes and colors.
  - Styling & Color Options
  - Social Media Options
  - Layout Options
    
    Post listing options.
    
    Layout and post options for archives and categories.
    
    Post and page customization.
    
    Sidebar and layout options.
  - Favicon Options
  - Menu Options
  - Widget Options
  - Loader Options
- Blog Options
- Advertisement Options
- WooCommerce Integration
- Translation Ready
- 100% Responsive Design: Mobile, tablet and desktop.
- SEO Friendly
- Contact Form Integrations
- MailChimp Integration
- Child Theme
- Widgets & Sidebars
  - Sidebar position options for all parts.
  - Sidebar chooser for all parts.
  - Default WordPress widgets and new theme widgets.
  - Fixed sidebar options.
- One Click Installation
- Navigation Options
- Layouts & Elements
- Dynamic Image Sizing
- Comment System
- Theme Updates
- Support & Online Documentation
- Cross Browser Compatibility
- 404 Page
Support

You can get the support from our support center. We have a comfortable support service. Click tor go to our support center.

Live Preview Purchase $59.00
July 3, 2018
Discy – Social Questions and Answers WordPress Theme (Miscellaneous)
Live Preview Purchase $59.00

Discy is a stunning, professional and flexible social questions and answers WordPress theme specially designed for Online Communities, Niche Questions and Answers Websites, Marketing Websites, Developers Websites, or any kind of Social Communities.

Create your online, full-featured question & answer community like StackOverflow, Quora or Yahoo Answers with Discy Now!

Discy also come with some extra power to the theme! Detailed Question Page, Awesome Poll Page, Unique User and Profile Pages, User Points and Badges System, Ask Users, Questions and Answers Report System, Follow Questions, Add Questions to Favorites, Vote Up/Down System, Best Answer Picker, Notifications , Activity Log, Private Messaging, Ads Manager, Front-end Post Submission, Custom widgets, FAQs System, Social Media Sharing Buttons, Custom Login/Register Pages, Facebook Comments and much more…
- Fully Responsive design
- Retina ready
- Awesome contral panel
- RTL Fully Support
- Unlimited Sidebars
- Unlimited Colors
- HTML5/CSS3
- Advanced Post/page options – custom background color/image, custom colors, custom layout (right sidebar, left sidebar, full-width), hide/show elements, page comments, and more ?
- Post Formats: Standard, Image, Gallery, Video
- Multiple Blog Layout medium image, Big image
- 404 page
- Page templates with customization options ( 10 page template )
  - Badges and points page
  - Blog page
  - Categories page (Questions/Posts)
  - Contact us page
  - FAQs page
  - Home page
  - Questions page
  - Login page
  - Tags page (Questions/Posts)
  - Users page
- custom Widgets with customization options ( 23 Widgets )
  - Discy – About
  - Discy – Adv 120×240
  - Discy – Adv 120×600
  - Discy – Adv 125×125
  - Discy – Adv 234×60
  - Discy – Adv 250×250
  - Discy – Facebook
  - Discy – Social counter
  - Discy – Social media
  - Discy – Subscribe
  - Discy – Twitter
  - Discy – Video
  - WPQA – Activities log
  - WPQA – Ask question button
  - WPQA – Comments
  - WPQA – Login
  - WPQA – Notifications
  - WPQA – Posts
  - WPQA – Related Questions
  - WPQA – Signup
  - WPQA – Stats
  - WPQA – Tabs
  - WPQA – Users
- and more ?
Test Demo Login

This demo will be reset everyday, any content that is offensive will be deleted. You can use it to test the features and content of the Discy theme like ask question, answer and every other things in the theme.

Discy Online Documentation

Discy is super easy to install and setup and come with an extended documentation, ready to use page layouts and examples, and much more.

Professional Customization Service

We provide professional theme customization service for our themes.
Kindly send me here your requirements and we will respond with the cost.

Note : If you buy the theme and want the demo files please send me in my profile.

v1.3 16 May 2018
```
=== New Features and improved ===
- Add a new option to sticky the questions.
- Add a new option to can pay to ask with PayPal.
- Add a new option to active PayPal sandbox or not.
- Add a new option to choose your currency.
- Add a new option to add your PayPal email.
- Add a new option to add the PayPal identity token to make the payments work.
- Option to choose what’s the groups you need them not pay when ask question.
- Add a new option to add the price for the ask question.
- Add a new option top active pay to sticky the question or not.
- Add a new option to add the price for the pay to sticky question.
- New option to choose what’s the days active the sticky question when someone made a payment.
- Add a new option to active the coupons at the site or not.
- Add a new option to show the free coupons when you have any one.
- Add your coupons with discount or with percent and choose the expiry date or leave it empty.
- Add a new page to show all the payments with your money.
- Add a new icon at the WordPress bar to show the new payments.
- Add a new link at questions page at the admin to show all the sticky questions.
- Remove Excerpt type from all the theme and add it only at the Discy Setting at General settings.
- Change the name for the login page template to landing template.
- Add a new option to send email or not when some one add a question need to review first.
- Add a new option to send email or not when some one add a post need to review first.
- Add a new option to upload your custom logo when the emails sent from the theme.
- Add a new option to add your sent email when the emails sent from the theme.
- Make a new tab at Discy Setting to make your custom email templates, it’s 12 templates.
- FIXED: bug fixes.
```
v1.2 9 May 2018
```
=== New Features and improved ===
- Add a new page template login.
- Add a new meta for the questions to hide the author name or not.
- Add a new option to verified the users when edit his profile from the admin side.
- Improved the header responsive.
- FIXED: bug fixes.
```
v1.1 30 April 2018
```
=== New Features and improved ===
- Add a new option to set the permission for the user groups to can upload files.
- Add a new option to set the height and width for the logo.
- Add a new option to active the WordPress editor for the comments and answers.
- Add to the WPQA menu link to add the add question page and add post page.
- Add a new option to set the left menu for the logged user only and the unlogged users.
- Check with jQuery at answers and comments if you add all the require fields.
- FIXED: bug fixes.
```
v1.0 27 April 2018
```
- First release
```
Live Preview Purchase $59.00
May 16, 2018
Disputo – WordPress bbPress Discussion board Theme (Miscellaneous)
Live Preview Purchase $49.00

Disputo is a WordPress theme which is made for bbPress forum plugin. All bbPress pages are designed with care but the theme doesn’t just supports bbPress. It will take your bbPress forum to the next level !

Key Features
- Fully responsive, clean and modern design
- Powerful theme settings
- You can create unique page layouts with Drag&Drop SiteOrigin Page Builder.
- 12 awesome custom page builder widget.
- Made with Bootstrap 4.
- User Blogs: Give your members the ability to create blog posts and send them to review from front-end. Combine everyone’s posts into the blog, and easily navigate to any member’s profile to read just their posts. They can add categories, tags, and a featured image.
- Private messaging: Private messaging system allows your site members to send private messages to each other.
- Ads Manager: There are many fields in the theme for your ads. You can organize your ads easily with the built in ads management system.
- Sitewide (Posts,Comments and Forum Replies) Like & Dislike rating system.
- Front-end login & registration
- Seamless integration with Woocommerce
- Woocommerce ajax cart icon + login popup box + bbPress user menu
- Built-in Facebook Comments: Built-in Facebook comments feature makes it simple to add the Facebook comments system to your WordPress website without any hassle.
- FAQ page with category and live search support.
- 4 different Blog and Woocommerce page layout ( 2 Columns + Sidebar, 2 Columns, 3 Columns and 4 Columns )
- Post Selector: The post selector field of the post listing widgets, allows you to build a query to find posts, products, forums, topics etc. in the database with ease..
- Fast CSS masonry grid layout
- Flexible Header: You can change the background color and add a different cover image to each page.
- Flexible Footer: You can use the page builder and a wide range of widgets to create your own unique footer.
- Social sharing integrated: Besocial comes with social media sharing buttons of the popular social networks.
- Compatible with MailChimp for WordPress. Subscribe your WordPress site visitors to your MailChimp lists, with ease.
- Compatible with SiteOrigin Widget Bundle plugin (Contains 17+ widget)
- RTL language ready
- Compatible with Contact Form 7 plugin. Contact Form 7 is one of the most popular plugins for easily creating forms for your WordPress site.
- Made with SEO and Speed in mind
- Clean code
- 700+ Google Fonts
- Shortcodes with a shortcode generator
- Demo content is included in the download
- Translation ready. Language file (.pot) is included
- Extensive help documentation
- Cross Browser Support
- and much more…
Demo Images (DEMO IMAGES ARE NOT INCLUDED IN THE DOWNLOAD)

Live Preview Purchase $49.00
April 10, 2018
PressApps Data Base Contextual Sidebar Addon (Add-ons)
Purchase $19.00

KNOWLEDGE BASE SIDEBAR ADDON

This is contextual sidebar addon for our best selling WordPress Knowledge Base plugin. Allowing customers to access all knowledge base articles anywhere on the site without reloading the page. We have also added Contact form 7 integration.

CHANGELOG

Version 1.0.0 – Dec 7, 2017
- Initial release
Purchase $19.00
December 13, 2017
Beef up Tickets Addon For WPDigiPro (Add-ons)

Purchase $15.00

Support Tickets Addon For WPDigiPro lets your customers easily create a support ticket WITHOUT logging into a separate site. By automating this process & making support EASY for your customers, you turn more buyers into LONG TERM customers.

Step by Step documentation link:
https://wpdigipro.com/getting-started-codecanyon/addons/support-tickets/

Video Demo Link: https://www.youtube.com/watch?v=yHG63VVwIzo&feature=youtu.be (Skip License activation part as License activation is not there for CodeCanyon buyers)

Purchase $15.00

October 4, 2017
Make stronger Tickets Addon For WPDigiPro (Add-ons)

Purchase $15.00

Support Tickets Addon For WPDigiPro lets your customers easily create a support ticket WITHOUT logging into a separate site. By automating this process & making support EASY for your customers, you turn more buyers into LONG TERM customers.

Step by Step documentation link:
https://wpdigipro.com/getting-started-codecanyon/addons/support-tickets/

Video Demo Link: https://www.youtube.com/watch?v=yHG63VVwIzo&feature=youtu.be (Skip License activation part as License activation is not there for CodeCanyon buyers)

Purchase $15.00

October 4, 2017
TotalDesk (Utilities)
Purchase $9.00

The All in One WP Helpdesk Solution

TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!

HelpDesk Features
- Ticket System
  - 3 Differnt New Tickt Forms
  - Inbox Fetching
  - 2 Roles: Agent & Reporter
  - My Tickets Page
  - Set default values for new tickets
  - Set own ticket Status
  - Set custom ticket Types
  - Set custom ticket Project / Systems
  - Attachment Support
  - Inform Agents in Notifications
  - HTML WYSIWIG Comment Form
  - Saved replies
  - Logging / History system
  - XLS export
  - Reporters & Agents can reply to Email
  - Ticket Overview (assigned to, status in colors)
  - Set Inbox Archieve Folder
- Notifications
  - Email Notifications
  - Desktop Notifications
  - Slack Notifications
  - Notify when a ticket has been created
  - Notify when someone replied
  - Notify when a status has changed
  - Notify when an agent has ben assigned
- Livechat
  - Start a chat with a new subject (new ticket)
  - Enter a chat with a given ticket ID
  - Send a message (new ticket) when no agent is online
  - Every chat conversation will be saved
- Knowledge Base
  - Create a FAQ based on a ticket
  - Group FAQs into topics
  - Set custom Icons for Topics
  - Live search for FAQs
  - Track FAQ views
  - 3 Built in widgets
  - Order FAQs by View / Popularity
  - 2 Layouts (boxed, list)
- Reports
  - Tickets By Agent
  - Tickets By Status
  - Tickets By Type
  - Tickets By System
  - Tickets By Year
  - Tickets By Month
  - Tickets By Year & Month
- Integrations
  - WooCommerce
  - Envato
  - Slack
- Well Documentented
Compatibility
- WordPress 3.8.1+
- PHP 5.4+
- WPML Support
- WooCommerce 3.1
Purchase $9.00
August 23, 2017
Fortify Board – Lend a hand Desk And chat (Utilities)
Purchase $29.00

Support Board is a powerful, yet easy, solution to communicate with your users. Complete tickets system, chat and dedicated membership system and much more. Everything without coding skills!

Support desk and chat plugin for WordPress. A complete solution for support and communicate with your audience.
The first WordPress plugin with a complete bot integration powered by API.AI by Google.

Features list
- Support and chat features
  - Work immediately Immediate installation and usage by just insert the shortcode.
  - Bot Integrate a multilangual bot powered by API.AI.
  - Email notifications Notify users and agents by email when a reply is received.
  - Tickets system Fast, powerful and user friendly tickets system.
  - 100% responsive Fully esponsive for smartphones and tables.
  - Agents and users Add and edit users and agents on the admin side.
  - WordPress users Login and membership can be also the original WordPress users system.
  - Multilingual Fully translatable on admin side and front-end side. 100% compatible with WPML and Right To Left direction (RTL) available. Frond-end is already translated in 13 languages: english, spanish, chinese (simplified 简体中文), chinese (traditional 繁體中文), arabic (العربية), portuguese, dutch, russian, japanese, italian, deutsch, french, polish.
```
Enjoy the plugin.
```
Support desk only features
- Indipendent users system Dedicated and indipendent users system disconnected from WordPress users.
- Login and registration forms Custom registration form with four optianal fields. User can login with username or email.
- Scroll box Support desk can use a scroll box container that create a inner scrollable area, the box can be also fullwidth.
- Layouts You can choose if show the profile image or not on both registration and conversation.
Chat only features
- Unified administration Manage both support and the chat conversations and tickets in one place.
- Sounds Play a sound when the user receive a new message.
- Members and guest users Show the chat only to registered users or to everyone. Not registered users will be automatically registered as guests.
- Welcome message Send a message to new users automatically. The message is sent only the first time the user visit your website and can play the message sound.
- Follow up message The chat can send a follow up message automatically if no agent or bot reply within 15 seconds. Customize the text message and set the Facebook Messenger and Whatsapp Web links
Other features
- Top performance 37kb of JS and 16KB of CSS. Google Font can be disabled on admin.
- Regular updates Like for all our products we guarantee constant updates and bugs fix.
- Developers API Simple to use but powerful api are available for Javascript and PHP.
- Colors Change the chat colors.

CHANGES LOG

V 1.0

Purchase $29.00

iDesk – HelpDesk WordPress Theme (Miscellaneous)

iDesk – HelpDesk WordPress Theme (Miscellaneous)

Live Preview Purchase $49.00

iDesk – HelpDesk, Support, Knowledgebase WordPress Theme:

iDesk is a powerful and original responsive & parallax WordPress theme. Elegant Execution of this theme is achieved by the great combination of Classy Style with Refinement. Perfect to promote your work or your business. An eye for a detail makes its design perfect to meet needs of creative people, digital agencies and services.

This theme is Empowered by the Latest Advancements in HTML5 & CSS3 Animations to provide you with first class User Experience. It also comes with a Working Ajax Contact Form.

This theme is designed in a Clean and Minimalistic Style. It is Fully responsive, Very Flexible, Easy for Customizing and Well Documented.

Main Features of this Theme:

Live Preview Purchase $49.00