WpTrunk

Tag: help desk

  • DeskPress – Easy Helpdesk Beef up WordPress (Miscellaneous)

    DeskPress – Easy Helpdesk Beef up WordPress (Miscellaneous)

    Live PreviewPurchase $63.00

    The DeskPress WordPress Theme’s mission is saving time for both customers & supporters when working around issues, every single elements in the theme have been considered very carefully to make sure it saves as much time as possible for users.

    This awesome support theme for WordPress comes up with plenty of helpful features, works smoothly in one pie:

    Smart search for all FAQs, Knowledge Base and bbPress Forum.
    Turn bbPress Forum into support help desk system with:
    Only paid account can create new topic.
    Flexible permission for each forum.
    Topic status.
    Staff assignment.
    Attachments.
    Best Answer.
    Live suggestion on creating topic form.
    Smart Canned Replies with multiple levels support.
    Convenience popup reply form.
    Convenience Knowledge Base link in reply editor by using @kb:keyword.
    Activate paid account via Envato Purchase Code, WooCommerce order or Easy Digital Downloads (EDD) order.

    Live Preview Purchase $63.00
  • Atom – A WordPress Information Base/Wiki/Discussion board Theme (Company)

    Atom – A WordPress Information Base/Wiki/Discussion board Theme (Company)

    Live PreviewPurchase $48.00

    Introduction

    Introducing Atom, a precise and alluringly beautiful support knowledgebase WordPress theme – complete with BBPress forum support. Set up your professional helpdesk website quickly and effortlessly in no time at all!

    Key Features

    Standard Features

    • Powerful & Super Lightweight
    • Fully Responsive Build
    • Child Theme included
    • Retina Assets / CSS
    • Enable Retina.js Capability via the Theme Customizer
    • Built with valid HTML5 & CSS3
    • SEO Optimized
    • Enter your Google Analytics Script via the Theme Customizer
    • Custom CSS entry via the Theme Customizer
    • Cross Browser Support
    • PSD Sources Included
    • PSD Full Templates Included
    • XML Demo Data Included
    • Tested with the latest WordPress versions
    • Resourceful Customization Options
    • Fully translatable po/mo files included
    • Beautiful & Extensive Documentation
    • Grade-A Knowledgebase & Support Team over at the Bean Support Center
    • Have a question? Ask or tweet us!

    Theme Support & More

    Review the theme documentation and changelog for what’s included and the updates that have been pushed so far. Also, if you need any help – don’t be afraid to ask. We’re here for you.

    Bean Help Center

  • Altera – Data Base WP Theme (Miscellaneous)

    Altera – Data Base WP Theme (Miscellaneous)

    Live PreviewPurchase $53.00

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    Altera – is a Helpdesk/FAQ/Knowledge Base WordPress theme.

    Clean and intuitive design with a tons of features & options: live search,
    widgetized areas, faq post format, bbpress integration, shortcodes and much more.

    Altera is a simple way to create your own Helpdesk/FAQ/Knowledge
    Base of information, with no technical knowledge or expertise required!

    Theme is powered by the Redux Options Panel, which provides tons of options to manage and modify any aspect of the theme – it is well suited for both beginners with no coding knowledge and developers.

    Key Features

      Super-duper Customizable
      Unlimited Layouts
      10 Custom Widgets
      Live Search
      15 Widgetized Areas
      Support RTL languages    		          Social Sharing Integrated
      Retina-ready
      Responsive Design
      AJAX Thumbnail Rebuild
      SEO Ready
      Compatible with WPML    		          Modern Design
      Font Awesome Icons
      Schema Microdata
      Highly Customizable
      Built with Bootstrap 3
      And much more…

    Support

    Support for all our themes is conducted through the ColorTheme support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue

    Support Forums

  • HelpGuru – A Self-Carrier Data Base Theme (Miscellaneous)

    HelpGuru – A Self-Carrier Data Base Theme (Miscellaneous)

    Live PreviewPurchase $58.00

    HelpGuru is a premium Self-Service Support Knowledge Base theme for WordPress

    From the authors of the #1 Knowledge Base and support themes on ThemeForest comes the brand new standard in self-service knowledge based customer support.

    Create a premium Knowledge Base or solution to allow your customers and clients to help themselves, HelpGuru has the features you need, complemented by a clean, functional and responsive design.

    Featuring a host of new features, HelpGuru comes packaged with Heroic Knowledge Base, the most powerful Knowledge Base plugin for WordPress.

    Using HelpGuru you can:
    • Create a branded Knowledge Base
    • Increase customer loyalty and reduce support time
    • Enable customers to help themselves
    • Reduce support ticket volume and repetitive questions
    • Provide a community based support system and reward valuable contributors
    • Offer 24/7 access to support topics and answers
    • Allow customers to vote on article helpfulness
    • Gain SEO and brand visibility benefits from using online support
    • Benefit from the power and flexibility of a WordPress powered site
    Key Features:
    • Enhanced live customizer support – control colors and text
    • Retina Icon Fonts
    • Translation ready po/mo files included
    • Child theme included and customization ready
    • Heroic support from an Elite Author author
    • Well documented
    • HTML5 and CSS3 support

    Testimonials From Our Customers

    I just wanted to say thanks for your excellent themes. We tried multiple themes on our WordPress site, but none of them were even close to offering the clean design and sleek functionality your theme provided. In addition to being absolutely beautiful and very user friendly – setting up and tweaking theme elements has been incredibly easy. Thanks for providing a low cost premium solution! – Justin B. ( http://www.einsteinsurance.com )

    Best theme I ever worked with. Very flexible for customization, clean code, beautiful mobile integration Seems like developer is very knowledgeble in WordPress and theme integration. Keep up the good work. – alby1481

    First, let me say that this is probably the best responsive theme that I have used thus far. The quality of it’s construction AND the responsiveness of it’s author is unparalleled. I’ll make a point of checking every new release from this author. – davshirley

    This is my very first experience in working with any web development, wordpress, templates, etc. So, I am not sure about how other developers work, but your customer service is absolutely fantastic. You get back to me right away, every time. Your replies are thorough and easy to understand, and you consistently go beyond what the expectation would be, answering questions that you probably dont even need to answer. Your help on this project has saved me tons of time that I would have had to spend trying to figure things out on my own. – Michael Messina

    Thanks again! Your support is really responsive and “top notch”. – Robert Ramos

    Great job. Very good markup, clean code, very well thought, this is the best theme I’ve bought so far on themeforest. – durff

    Need Support?



    We provide one to one email support for our customers. Simply sign up on our site to submit your support request: Visit Hero Themes

    Stay Up To Date






    Update Log

    
v1.0.0
- Theme release
    Live Preview Purchase $58.00
  • WordPress Reside Chat Plug-in (Utilities)

    WordPress Reside Chat Plug-in (Utilities)

    Purchase $25.00



    WordPress real-time chat. Without monthly fees!

    • Easy installation
    • Compatible even with IE8!
    • Multiple operators and guests chatting
    • Clean and modern look
    • High quality set of avatar images
    • Chat box with high quality emoticons set
    • Initial “welcome” message after guest logs in
    • Operator knows which page the guest is currently visiting!
    • Message views auto-updating their relative delivery time
    • Sound notifications (10 predefined sounds to choose from)
    • Contact form fallback
    • Conversations history with filtering
    • Widget colors and texts/language customization
    • Unlimited usage — no monthly fees








    Purchase $25.00
  • Flatbase – A responsive Information Base/Wiki Theme (Miscellaneous)

    Flatbase – A responsive Information Base/Wiki Theme (Miscellaneous)

    Live PreviewPurchase $45.00
    Flatbase, a Knowledge Base & FAQ WordPress theme.

    The perfect theme to provide Support and interact with your customers.
    Flatbase, a nicely crafted and complete all-in-one solution to create your own support platform. Its clean and detail-oriented design is the perfect frame to provide support articles, informing and teaching users how to master your product.

    It combines a Knowledge Base, FAQs, Forums (bbPress integration) and a ton more nice features.

    Get your unique support site, in the blink of an eye.

    KNOWLEDGE BASE

    A nicely crafted Knowledge Base to help users find solutions.

    BBPRESS INTEGRATION

    A community forum powered by bbPress, perfect for your interaction with customers.

    AJAX BASED LIVE SEARCH

    Get answers to your users fast with the built-in live search feature.

    FAQ PAGES

    Add accordion style FAQs or list style FAQs to your site.

    FULLY CUSTOMIZABLE

    Create your unique style with the extensive design options and features.

    LIVE CUSTOMIZER

    Preview your customization with the live customizer.

    DIFFERENT LAYOUTS

    Flatbase includes two different layouts: boxed and full width.

    FONTS

    Preview and pick your own fonts, including Google web fonts.

    TRANSLATION READY

    Translate your theme by using Poedit

    RESPONSIVE LAYOUT

    Flatbase is fully responsive, so it looks great on any device.

    RETINA READY

    Your site will look amazing and fresh no matter the display your user is on.

    OPTIONS PANEL

    Take advantage of the robust options panel and easily create your unique site.

    GALLERY

    We have incorporated the gallery template for this theme. It’s amazingly neat, powered by the famous script fancyBox.

    SEARCH ENGINE OPTIMIZED & CLEAN CODE

    This theme was crafted, taking great care on coding. Search engines appreciate this.

    • FAQ Templates – Accordion and List style
    • Live Search on HomePage
    • Knowledge Base.
    • Reading time – Display the time that it gets to read an article.
    • Likes – Your users will be able to like your articles.
    • Dynamic Widgetized Spaces
    • bbPress Support
    • Unlimited Styles
    • SEO Optimized
    • Blog Masonry
    • Ajax Contact Template
    • Full width or boxed layout
    • Dynamic Widgetized spaces.
    • Fabulous Options panel
    • Responsive Design
    • Retina Ready
    • Live customization
    • Translation ready
    • Various Custom Widgets

    Responsive Design

    Flatbase is a 100% responsive WordPress theme. This means that it looks great on every device.

    Documentation & Support

    Purchasing any theme you take advantage of free support, we take care about our customers and their sites because we build products for you. All verified buyers have full access to documentation and support.

    To access our Support Forum:

    Live Preview Purchase $45.00
  • SupportX – Envato API Enabled Reinforce Discussion board (Miscellaneous)

    SupportX – Envato API Enabled Reinforce Discussion board (Miscellaneous)

    Live PreviewPurchase $45.00

    SupportX is a one stop support solution specially developed for Envato marketplace authors. SupportX comes with excellent purchase verification mechanism and designed to make it easier for both your buyers and seller himself to manage the tickets. Beside traditional email notification, SupportX features SMS notification, Notification feeds and Real Time popup notification to keep both buyers and sellers alert about the conversation. In line editing with powerful and customized editor makes it pleasing to write the tickets.

    With SupportX, Envato marketplace authors will not have to look for any other third party services or products. Managing tickets were never this easier without SupportX.

    Live Preview Purchase $45.00
  • Screets CX – WordPress Chat plugin for Gross sales & Strengthen (Utilities)

    Screets CX – WordPress Chat plugin for Gross sales & Strengthen (Utilities)

    Purchase $21.00

    Chat with your customers on your website for sales and support easily, and beautifully.

    Support forum  

  • TechDesk – Responsive Information Create an Account

    TechDesk – Responsive Information Create an Account

  • SupportPress :: Responsive Make stronger Answer (Miscellaneous)

    SupportPress :: Responsive Make stronger Answer (Miscellaneous)

    Live PreviewPurchase $50.00

    SupportPress is an all-in-one solution for help desk and support sites. It combines a ton of the best features of support themes into one great, responsive theme.

    Help Desk Ticketing

    Supports 3 Standard WP User Roles and integreates them into the Help Desk. Admins can view all tickets. Editors can be assigned to custom ticket categories and anyone can sign up as a Subscriber to create and view their own tickets. Edit your discussion settings and everyone will get an autmatic email when a support reply is added to the ticket.

    Also – There’s a handy front-end options panel that allows you to assign Editors to their categories.

    What’s more – Users can register and login all from the front end in WordPress.

    Documentation Builder

    Add entries into this custom post type, assigning them to categories (sections) of the documentation. You can use the publish date, or slug, to reorder them. On the front end, it displays as a clean documentation guide, with navigation.

    KnowledgeBase

    Add articles to your KnowledgeBase and group them by category and on the front end they’ll display as a collection of articles and posts complete with a “More in This Cateogry” custom sidebar.

    Other Features Include:

    • A FAQ Section
    • bbPress Support
    • QuickChat Plugin Support
    • Clean Typography
    • 10 Skins
    • Multiple Backgrounds
    • Custom Login Logo
    Live Preview Purchase $50.00