This is contextual sidebar addon for our best selling WordPress Knowledge Base plugin. Allowing customers to access all knowledge base articles anywhere on the site without reloading the page. We have also added Contact form 7 integration.
Version 1.0.0 – Dec 7, 2017
We have produced a Knowledgebase theme you can name it as Wiki, Helpdesk, Customer support System, help center or community theme. We have incorporated a live Ajax search. You can filter the search results with categories and custom values. Your search string will open up similar looking search results from the articles, posts and pages with lightning speed so as to quickly locate the section anywhere in the website.
It has complete features for creating FAQs, Knowledge Base and support Forums with abundant features.
Knowledgebase comes with the boxed and full width options also 20+ skins. Full Fledged BBPress and BuddyPress integration, creating a discussion forum, topics and groups with activity streams becomes a breeze. It is quite easy to enable the interaction with your customers for clarifying and resolving their queries.
There are 3 types of articles configured namely default, advance and modern. Using the different article search box functionality, the site will become ultra fast in searching and locating the files or articles.
Different types of blog layouts and portfolio layouts to adorn your site with multiple options to display your services.
NOTE: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Support Tickets Business Model or just host your own Support Ticket System.
Multi Helpdesk Pro empowers your WordPress with the Support Ticket System Business Model. Where companies from all around the globe could join your website to host their own support system.
General Features
Responsive Layout
Multiple skins
Companies on Subdomains.
Usage Documentation
Developer Documentation
Changeable Themes
Features Can be Extended.
Company Admin Features:
Can Create Helpdesk
Configure Support Homepage
Configure FAQ (html/text)
Configure Company Introduction (html/text)
Can add/edit/view/delete Agents
Can add/edit/view/delete/block Customers
Can respond To Tickets
Can assign Tickets To Agents
Configure Tickets Settings
Change Skin
Customer Features:
Can Edit Profile
Can Create Ticket
Can Solve Ticket
Can Rate Tickets
Agent Features:
Can add/edit/view/delete/block Customers
Can Respond To Tickets
Can Close Tickets
Can Edit Profile
