Tag: groovehq

  • Commento – Convert feedback into improve tickets (Utilities)

    Commento – Convert feedback into improve tickets (Utilities)

    Overview:

    Commento provides simple actions to create tickets in your favourite customer support platform from comments added on your website.

    Key Features

    • Provide users with administrative capabilities option to create support tickets manually from comments
    • Control whether comments should be automatically sent as support tickets
    • Control which posts should be included/excluded from automatically having the comments added to them created as support tickets
    • Control which taxonomies should be included/excluded from automatically having the comments added to posts in that taxonomy created as support tickets
    • Control user roles for which comments should not be automatically transformed into support tickets
    • Control spam comments from being excluded from support tickets
    • Control email addresses where to send comments, pingbacks, trackbacks
    • Translation ready (.pot file included)
    • Easy setup and configuration

    Support:

    If you have any questions please feel free to create a ticket on Our Support Site. We’ll be more than happy to help you!

    We respond in a 24 hours time window for questions posted on working days (Monday till Friday, GMT + 2), while requests sent during the weekend will be processed on Monday morning.