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Tag: faq wordpress

  • KnowledgeBase Glossary, FAQ & HelpDesk ChatBot (Utilities)

    KnowledgeBase Glossary, FAQ & HelpDesk ChatBot (Utilities)

    Purchase $27.00

    KnowledgeBase X w/ Glossary, FAQ and AI Powered ChatBot HelpDesk

    KnowledgeBase X is an advanced WordPress KnowledgeBase plugin with FAQ, Glossary and AI powered ChatBot HelpDesk features all in one. Create a feature-rich Knowledgebase on your website. Display in Standard KnowledgeBase mode or in FAQ mode or as a unique alphabetical Glossary style.

    Power up your KnowledgeBase with an AI Powered ChatBot Helpdesk. Knowledgebase X is integrated with Google’s DialogFlow AI and NLP engine. Create custom Intents and Responses, Question and Answers in DialogFlow and the HelpDesk ChatBot will display them inside the ChatBot windows when Intents match user inputs and Queries – powered by Machine Learning!




    You can make the HelpDesk ChatBot to work with any language easily and quickly. All features of the KnowledgeBase X is compatible with any language except for the Glossary mode.

    All in One KnowledgeBase Solution

    Build a robust self-service support system easily and & reduce Live support time and effort significantly with KnowledgeBase X and its AI powered HelpDesk. KnowledgeBase X comes with a whole slew of unique and flexible features to create a Support area on your WordPress website that will reduce your live support and workload significantly in the long run.

    Create a set of KnowledgeBase articles and show them in different modes – in Standard KnowledgeBase mode with Categories, listing etc. OR as a Glossary of Terms OR as FAQ. You can easily select the desired mode with a handy and quick ShortCode Generator.

    AI Powered HelpDesk ChatBot

    KnowledgeBase X is fully integrated with Google‘s Artificial Intelligence API for AI and NLP engine DialogFlow.

    KnowledgeBase X ChatBot can answer questions of your website visitors, send email from ChatBot window, help people find KnowledgeBase articles, get visitors to leave their phone number and much more!

    When you integrate with DialogFlow, you can Create custom Intents and Responses inside DialogFlow and the HelpDesk ChatBot will use those along with the Ready Intents to answer user queries. You can also disable the Ready Intents altogether and use only DialogFlow as your Intelligent KnowledgeBase!

    Standard KnowledgeBase Features

    KnowledgeBase Articles

    Create unlimited Knowledge Base articles and classify them into categories. The Knowledgebase will display all your categories and users can browse by categories. Supports sticky articles.

    KnowledgeBase Glossary

    The Knowledge Base articles you create can also be used in an Alphabetical Glossary format without any extra effort. Simply define a term for each KnowledgeBase articles and use the glossary shortcode.

    KnowledgeBase FAQ – Frequently Asked Questions

    You can use the same Knowledge Base articles is FAQ format in accordion mode. This is handy to show a single category of articles as your Frequently Asked Questions its page or to include as part of other pages.

    Powerful Live Search

    Powerful live search bar that starts showing article results as the user types search term.

    Export Import

    Export and Import Your KnowledgeBase in CSV format. Very handy to copy the KB to another site.

    Easy Shortcode Generator for All KnowledgeBase Options

    Use the Powerful ShortCode Generator with your Page Editor to generate any required shortcode with all the options and parameters quickly and paste. Makes your life easy!

    SideBar and KnowledgeBase Widgets

    SideBar widgets available for Recent Posts and Tag Cloud. You can also enable Tabbed widget on the KnowledgeBase page to show your Sticky, Most Popular and Recent Articles.

    Role Based Access

    Set user access levels for categories. You can restrict user access to the knowledgebase articles by user roles. Select which user roles can access articles under which categories.

    HelpDesk ChatBot – AI Powered

    Enable an AI powered ChatBot to act as your HelpDesk or Support Desk. Your website users can converse with the ChatBot, ask questions and get answers that make sense. The HelpDesk ChatBot is integrated with the Google’s DialogFlow. So, you can train the ChatBot to answer any questions easily and quickly. Analyze the user queries from the DialogFlow history and make the ChatBot better over time. As the ChatBot gets better it will start cutting down on your Live support requirements and eventually, you can almost eliminate the live support altogether.

    HelpDesk ChatBot User Intent Detection

    HelpDesk ChatBot Works Based on Two Types of User Intents for Commands.

    Predefined intents can work without integration to DialogFlow API and AI. These are readily available as soon as you install the plugin and can be turned on or off individually. Knowledgebase X ChatBot Recognizes 4 Ready Intents as soon as the plugin is installed. They are Search Articles, List of Articles, Email Support Question, Leave Number to Call Back. These can work even without DialogFlow Integration.

    Custom intents give you the option to build a truly human like, intelligent and comprehensive chatbot. Build custom Intents and Responses directly in DialogFlow and train the bot accordingly. When you create custom intents and responses in DialogFlow, HelpDesk ChatBot will display them when user inputs match with your Custom Intents along with the responses you created.

    Works with Any Language – Use KBX Pro’s advanced language center to change all the chatbot responses to your own easily. You can make the ChatBot to work with any language. A dictionary of stop words for 30+ languages is included.

    In-Chat Support and Contact

    HelpDesk ChatBot provides eMail support directly from the Chat window. If the user does not find answers to his question in the FAQ, he can opt to send an email to site admin by chatting!

    Call Me Back

    The Call Me Back feature of this HelpDesk chatbot lets you get call requests from your customers. The call request will be emailed to the admin. This great feature allows you to collect prospective customer’s phone numbers and allows you to call them back at your conveniences.

    Personalize your ChatBot!

    Choose from one of the 4 modern chatbot window templates. Upload your own background image to show behind the chatbot window. Add multiple variations of ChatBot responses for each node. They will be used randomly and give an appearance of more human like responses.

    Language Support

    The HelpDesk ChatBot can work with any language but multi-language is not supported. Every Chat Bot response and system text displayed on the chat window can be edited from the HelpDesk ChatBot settings easily and quickly.

    KnowledgeBase X w/ Glossary, FAQ and AI Powered ChatBot HelpDesk Features

    • KnowledgeBase articles
    • Frequent Asked Questions Accordion Format
    • A to Z Glossary using the Same KnowledgeBase articles
    • AJAX powered auto complete Search bar
    • Export KnowledgeBaseas CSV
    • Import KnowledgeBase
    • Easy, Visual Shortcode Generator with all options
    • Drag and Drop Article Sorting
    • Mark a KnowledgeBase Article as Sticky to always show on top
    • Front End Sorting – Menu Order, Alphabetical or Popularity
    • User Role based Permission to View KnowledgeBase Category and Articles
    • Show only a single category for FAQ
    • Change KnowledgeBase, Category and Tag URL slugs
    • Change font colors
    • Enable Bread Crumb
    • User Upvote option for KnowledgeBase Articles
    • Edit UpVote Count
    • Article View Count
    • Enable/Disable WordPress Commenting
    • Custom Templating Support – design your own custom template for Archive, Articles, Article Search & Article Detail page
    • Upload custom category image
    • Sidebar widget for Most Popular Articles
    • Sidebar widget for Tag Cloud
    • Tabbed widget for the main KnowledgeBase shortcode to display Sticky, Most Visited and Recent Articles
    • Floating Search Box. OR,
    • AI Powered ChatBot HelpDesk
    • Replace Your Live Chat HelpDesk Support with a fully automated ChatBot
    • Google Artificial Intelligence, Machine Learning or AI Engine with DialogFlow
    • Natural Language Processing through Google’s Dialog Flow
    • Supports Custom Intents and Responses You Create in Dialog Flow
    • Supports Rich Message Response from Dialogflow as FaceBook messenger app
    • 4 Different ChatBot styles to choose from
    • Show ChatBot Embedded on a Page
    • Option to choose on which pages the ChatBot should load
    • Upload custom ChatBot icon
    • Upload custom Agent icon

    Upcoming Feature

    The KnowledgeBase X with HelpDesk ChatBot plugin is under active development. We want to work with you as we expand the plugin features so it becomes truly useful to you. If you have any feature request, let us know in the comments. We will try our very best to accommodate all reasonable feature requests.

    Why KnowledgeBase X with HelpDesk ChatBot?

    • Developed by a company with 15+ years of experience. You can rely on us
    • Always up to date and under active development for new features
    • Extended documentation
    • Easy and Flawless Setup
    • Fully Responsive Templates
    • Unique Features
    • Quick, Reliable, No-nonsense and Friendly One-on-One Support

    Version History

    
Version 4.0 
 Inception
    Purchase $27.00
  • DV FAQ – Advanced WordPress FAQ Plugin (Utilities)

    DV FAQ – Advanced WordPress FAQ Plugin (Utilities)

    Purchase $20.00

    DV FAQ is the ultimate WordPress plugin for managing frequently asked questions. DV FAQ helps your site visitors to find the answers they often have without putting any strain on your support staff.

    Key Features

    • Responsive:The content will scale perfectly to suit mobile devices.
    • Easy to Use Shortcodes:You can add FAQ to any page or post, using easy to use shortcodes. Shortcodes work with any WordPress theme.
    • Custom Taxonomies:Organize your questions&answers easily with FAQ categories and topics (sub-categories).
    • Live Search:Your site visitors will find the answers they are looking for before they finish typing their query.
    • Like & Dislike Rating System:Built-in like & dislike rating system allows your site visitors to rate the Q&A.
    • Social Sharing Integrated:DVFAQ comes with social media sharing buttons of the popular social networks.
    • Lightweight:DVFAQ is a lightweight and non-bloated plugin. This means it will not slow down your website with unnecceary scripts.
    • User Experience:Sticky topics menu with auto scroll, live search, open/close all items buttons, pagination etc. Made with “good user experience” in mind.
    • Translation & RTL Ready:The plugin is Translation (.pot file is included) and RTL ready.
    • Unlimited Colors:You can change all colors easily with color pickers in the plugin settings. There are also ready to use light and dark color schemes.
    • Woocommerce Support:You can create a FAQ Tab for your Woocommerce products. Each product can has its own faq or you can organize them with built-in taxonomies.
    • Extensive Documentation:Extensive documentation allows you to set up the plugin in minutes with ease.
    • and much more…
    Purchase $20.00
  • FAQ Revolution – WordPress Plugin (Utilities)

    FAQ Revolution – WordPress Plugin (Utilities)

    Purchase $27.00

    FAQ Revolution tries improving the classical qusetion-to-static-answer scheme by introducing a choice-based system. Features a great search system allowing custom keywords definition and brings also a Knowledge-base section for your site. Everything focusing on SEO!

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    Features list

    • FAQ system:
      • FAQ subjects categorization with optional child-subject
      • Optional image for first-level subjects
      • Standard question-to-answer FAQ
      • Choice-based FAQ. Each FAQ note could bring to a custom text, a predefined text or a new question
      • Each FAQ node may have an associated photogallery with lightbox
      • Each FAQ node may have associated Knowledge-base articles or associated external links
      • Each FAQ has got a standalone page, to be better indexed by search engines
      • FAQ search helper, manually defining custom keywords to help users find the right answer
      • Custom FAQ sorting (by default are sorted alphabetically)
      • Theme template choice for FAQ pages

    • FAQs search & display shortcode:
      • (optional) forced subject selection
      • (optional) forced child-subject selection
      • (optional) “search mode”, to show FAQs only after a textual search
      • Complete deeplink system over each action (in targeted pages using a single searchbox)
      • Elementor and Visual Composer native integration

    • Knowledge-base section:
      • Knowledge-base tags, grouping articles and to optionally be shown at the end of the article
      • Article tags archive (using your theme’s template)
      • Theme template choice for KB articles

    • External links database: record links to be attached to FAQ nodes
    • Base-URL control over FAQs, KB and KB tags
    • Complete control over font sizes and colors
    • Customizable fixed texts
    • 100% translatable, WPML or Polylang ready
    • Dev-friendly API to fetch or search FAQs

    Why should it be a revolution?

    A relevant part of the web is about questions & answers.
    Just think about it: how many times you search for answers?

    It’s up to websites answering in the best way possible and give users what they are searching for. Normally FAQ systems are composed by collapsible accordions containing static text, but are they really efficient?

    FAQ revolution inherits LCweb support site’s experience (serving more than 37.000 customers since 2015) and makes a step further, introducing new concepts such as semantic search helper and choice-based FAQs.

    Plus, it adds a real knowledge-base section to your website. You can link articles as well as external links to each FAQ, creating an unbeatable user experience!

    Choice-based FAQs​

    Static answers can’t be efficient with questions involving many variables  or leading to sub-questions. Here’s where choice-based FAQs makes the difference: giving users targeted answers to their questions!

    Through an intuitive buider you can shape-up your cases tree, analyzing user’s situation. Just as you were talking face to face! 

    Each answer may end with a custom or predefined text… or you can also continue querying the user to better understand its situation.

    As you can see in this demo, each answer may also contain a photogallery and links leading to inherent pages. Everything has been thought to give the best answer in the easiest way possible.

    FAQs search helper​

    What really makes the difference is how efficiently you can give users what they are searching for and, in most cases, different users won’t use the same keywords.

    By default FAQ Revolution considers FAQ’s title and description, however this might not be enough. Here’s where search helper comes handy:

    You can specify extra words to be matched by the plugin, helping different people finding the same answer.

    Knowledge-base and External links

    Users education above all.
    Teached users won’t have trivial questions and will enjoy  your services!

    However is also important to have a clean and exhaustive site’s section explaining how things work. FAQ Revolution automatically creates this section!

    You just have to focus on articles creation, maybe tagging them to be quickly grouped!

    Sometimes you may also want to insert external references to existing web pages: the plugin also brings a links database section meant to keep them in the cleanest and quickest way possible!

    WP builders integration

    The whole plugin is designed to give you the maximum SEO score over FAQs and KB articles. Each FAQ has also got its own page you can include into sitemaps to be quickly indexed.

    FAQ Revolution gives you the complete control over FAQ, KB and tags URL: this means you can also set their base-URL along with their slug.

    Finally, deeplink: you may have multiple “FAQ search” pages where each search step is deeplinked, allowing direct links to be made on the fly!

    WP builders integration

    Stop wondering what hides behind complex shortcodes and start using real-time previews! They are the state-of-the-art of modern wordpress page building, speeding up development.

    The plugin natively integrates with Elementor and Visual Composer, to give you the best user experience available today on wordpress.

    Your style, your colors

    As per LCweb’s philosophy, each font and color can be managed, perfectly adapting to every website!

    Obviously the plugin is completely responsive: perfect on any device.

    100% Multilanguage

    FAQ Revolution is also completely translatable on both front and back ends.

    You will be able to localize it creating your .po file, using WPML or Polylang!

    API Functions

    Do you have a support system and want to integrate FAQs search?

    You can count on two dev-oriented PHP functions to query and search them!

    Notes

    Please note that, at the moment, deeplink can’t be used in more than a language.

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    Changelog

    See the changelog here—>

    Purchase $27.00