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Tag: email support

  • Quip Reinforce – Final Lend a hand Desk Resolution (Utilities)

    Quip Reinforce – Final Lend a hand Desk Resolution (Utilities)

    Purchase $32.00

    The ultimate help desk solution for your WordPress business!

    Quip Support is a complete customer support solution built directly into your WordPress dashboard. A fully featured ticketing solution means your customers will always go away happy and the built in knowledge base allows your customers to help themselves, saving you time and money.

    Not only that, but Quip Support is backed by the QuipCode support guarantee! We go above and beyond to make sure our customers are delighted with our products. We respond to emails quickly, fix bugs efficiently and are always happy to hear from our customers with feedback and suggestions.

    Quip Support is a flagship product and we are COMMITTED to continually updating, extending and supporting it and have great plans for its future.

    Benefits:

    • Directly manage customer support enquires to keep your customers delighted
    • One solution for your business – No longer do you have to switch between various software just to get work done.
    • Easy to use – Saving you time, customer support has never been so frustration free!
    • Save on staff costs using the knowledge base which allows customers to help themselves
    • Improvement and control – Full time tracking and auditing means you can track support performance and improve
    • Fully supported – Need help? We’ve got you covered with our lightning fast email support and customer support forums.

    2937_ProductFeatures_070215-01

    Features:

    • Support ticket system
    • Assign tickets to staff & track progress
    • Tickets include all messages between customer and staff, ticket status and time taken
    • Automatically send fully customizable emails to customer and staff for ticket updates
    • Audit logging tracks every action relating to tickets
    • A complete knowledge base system is included to allow your customers to find help themselves, saving you valuable staff costs.
    • The knowledge base comes complete with article and topic management and is designed to look like the currently installed theme.
    • Customer satisfaction surveys can be sent on ticket completion
    • Totally self contained software that doesn’t take over your WordPress dashboard
    • Customer dashboard for customers to manage their tickets easily
    • All aspects of Quip Support are fully customizable in the settings
    • Full customer support.
    • Regular software updates.

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    Purchase $32.00
  • Zaport – WordPress Helpdesk Discussion board and Ticket Beef up (Utilities)

    Zaport – WordPress Helpdesk Discussion board and Ticket Beef up (Utilities)

    Purchase $22.00

    Zaport is a complete forum helpdesk + email ticket system solution for WordPress. Your clients can submit private tickets via the submit a ticket form or they can register and post on public Zaport forum

    Best part? You get both the private email tickets and public forum posts in one place.

    Clients can also directly reply to your emails sent from Zaport Admin panel, and you will receive them there. Keep both the email conversations and forum posts in one place.

    Are you an Envato author?

    Zaport has built-in and tested Envato API support ! All you have to do is choose to request Envato purchase codes from Zaport settings, enter your username and API Key and you are done! Only your buyers can post now.

    Main Features

    • Public Helpdesk Forum
    • Private Email ticket system – reply to emails from admin panel and receive emails directly
    • Set Ticket Categories
    • Set Ticket Statuses
    • Extensive filtering options – never lose a ticket again
    • Supports Attachments
    • Support for multiple tech support personnel
    • Email Templates
    • Translation Ready (*.po and *.mo supplied)

    How Zaport Works – Illustration

    Demo login

    If you want to test the the user account, go here and login with the following credentials

    user: client

    pass: client

    If you want to see Zaport Admin panel, go here and login with the following credentials:

    user: admin

    pass: admin


     If you are logged in as “Client”, you must logout first – because Zaport Clients can’t see WordPress backend, you won’t be able to visit the link specified above!

    Requirements

    • WordPress 3.5 or greater
    • PHP 5.3 or greater

    Zaport also requires the following PHP extensions:

    • php_imap
    • php_openssl
    • php_mcrypt
    • php_curl

    These exensions are installed on 99% of shared hosts so you most likely won’t have any issues. If you are running a VPS you can install them yourself.

    If you want to make sure, you can copy this PHP code, paste it on your server somewhere (e.g. name it zaport_test.php) and execute it (visit it from browser). It will display if your server is ready to run zaport.

    Purchase $22.00