WpTrunk

Tag: customer support

  • Best possible POS – Level Of Sale With Stock (Miscellaneous)

    Best possible POS – Level Of Sale With Stock (Miscellaneous)

    Purchase $30.00

    Best POS is an online Point of Sale app has a user friendly interface that everyone can use without difficulty. The POS can be used online, on iPads, Android tablets or laptops
    Say goodbye to ugly, expensive, outdated POS systems and enjoy the Best POS web interface designed for the modern retailer.

    Best POS

    Admin

    • Username: storeadmin
    • Password: 123456

    Sale

    • Username: sale
    • Password: sale

    Features

    1. Simple & User Friendly Interface
    2. Owner Handling Multiple Outlets
    3. Multiple Customer
    4. Sales with Tax
    5. Simple Stock Management
    6. Discount (Sale wise discount and itemwise discount)
    7. Print Labels for Products
    8. Reports (Customer, Product Sale)
    9. Set Receipt Header (Logo,Address,Phone)
    10. ASP.NET 4.0
    11. MS SQL

    Changelog

    Version 1.0

    • Initial Release
    Purchase $30.00
  • GlobalTech – Responsive Information Base FAQ WordPress Theme (Miscellaneous)

    GlobalTech – Responsive Information Base FAQ WordPress Theme (Miscellaneous)

    Live PreviewPurchase $39.00

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    GlobalTech – is a Helpdesk/FAQ/Knowledge Base WordPress Theme.

    GlobalTech follows the latest design trends and allows you to build a Knowledge Base, Helpdesk, FAQ website for your brand, product, or service that has a clean, bold and modern look that will appeal to those who value simplicity and ease of use.

    As GlobalTech integrates with the free and popular bbPress plugin, adding a discussion forum to your website is very easy and the integration gives you a consistent look and feel as users switch between the online documentation and forums.

    The theme has 10 widgetized areas and 5 custom widgets means that you get access to an unlimited number of homepage layout combinations, all through a drag and drop widget organizer interface. Other notable features include support for high resolution retina displays, a 100% responsive layout, Font Awesome icon integration, and a range of page templates and post formats.

    Clean and intuitive design with a tons of features & options: live search, widgetized areas, faq post format, bbpress integration, shortcodes and much more.

    Theme is powered by the Redux Options Panel, which provides tons of options to manage and modify any aspect of the theme – it is well suited for both beginners with no coding knowledge and developers.

    Key Features

      Super-duper Customizable
      Unlimited Layouts
      6 Custom Widgets
      Live Search
      10 Widgetized Areas
      Support RTL languages
      Social Sharing Integrated
      Retina-ready     		            

      Responsive Design
      AJAX Thumbnail Rebuild
      SEO Ready
      Compatible with WPML
      Modern Design
      Font Awesome Icons
      Built with Bootstrap 3

    Theme Updates

    Read the Changelog

    Support

    Support for all our themes is conducted through the ColorTheme support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue

    Support Forums

  • Data Base & Assist Desk WordPress Theme – kBase (Company)

    Data Base & Assist Desk WordPress Theme – kBase (Company)

    Live PreviewPurchase $59.00

    We have produced a Knowledgebase theme you can name it as Wiki, Helpdesk, Customer support System, help center or community theme. We have incorporated a live Ajax search. You can filter the search results with categories and custom values. Your search string will open up similar looking search results from the articles, posts and pages with lightning speed so as to quickly locate the section anywhere in the website.

    It has complete features for creating FAQs, Knowledge Base and support Forums with abundant features.

    Knowledgebase comes with the boxed and full width options also 20+ skins. Full Fledged BBPress and BuddyPress integration, creating a discussion forum, topics and groups with activity streams becomes a breeze. It is quite easy to enable the interaction with your customers for clarifying and resolving their queries.

    There are 3 types of articles configured namely default, advance and modern. Using the different article search box functionality, the site will become ultra fast in searching and locating the files or articles.

    Different types of blog layouts and portfolio layouts to adorn your site with multiple options to display your services.

    NOTE: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.

    Live Preview Purchase $59.00
  • TechGuru – Responsive Data Create an Account

    TechGuru – Responsive Data Create an Account

  • HelpDesk – WordPress Enhance Heart FAQ

    HelpDesk – WordPress Enhance Heart FAQ

  • DW Helpdesk – Information Base / Q&A / FAQ WordPress Theme (Miscellaneous)

    DW Helpdesk – Information Base / Q&A / FAQ WordPress Theme (Miscellaneous)

    Live PreviewPurchase $49.00

    Your customers need your help!

    That’s why we built DW Helpdesk for you, and equally as important, your users.

    In one sentence; DW Helpdesk is a WordPress theme which builds a complete helpdesk system. You can receive, organize, track and most importantly, resolve customer support issues.

    4 Premium Plugins Included

    Main Features

    Knowledge Base

    Here you can provide your customers support solutions, error messages, and troubleshooting guides.

    Question & Answer

    Still running that foggy forum software? Easily setup a whole discuss page where users can ask and answer questions as well as supporting other users.

    Envato API Support

    Glossary

    This early feature helps you to build an alphabetical list of terms in a particular domain of knowledge with the definitions for those terms.

    FAQ

    Add Frequently Asked Questions section via widget or shortcode or PHP function.

    Customizable

    This theme has been supporting change colors, text, or images, in customizer section.

    Responsive & Retina Ready

    DW Helpdesk is fully responsive to all devices. It is optimized for high resolutions display. See for yourself.

    Still Not Convinced?

    Changelog

    1.0.0
- Firsr Release
    Live Preview Purchase $49.00
  • Quip Reinforce – Final Lend a hand Desk Resolution (Utilities)

    Quip Reinforce – Final Lend a hand Desk Resolution (Utilities)

    Purchase $32.00

    The ultimate help desk solution for your WordPress business!

    Quip Support is a complete customer support solution built directly into your WordPress dashboard. A fully featured ticketing solution means your customers will always go away happy and the built in knowledge base allows your customers to help themselves, saving you time and money.

    Not only that, but Quip Support is backed by the QuipCode support guarantee! We go above and beyond to make sure our customers are delighted with our products. We respond to emails quickly, fix bugs efficiently and are always happy to hear from our customers with feedback and suggestions.

    Quip Support is a flagship product and we are COMMITTED to continually updating, extending and supporting it and have great plans for its future.

    Benefits:

    • Directly manage customer support enquires to keep your customers delighted
    • One solution for your business – No longer do you have to switch between various software just to get work done.
    • Easy to use – Saving you time, customer support has never been so frustration free!
    • Save on staff costs using the knowledge base which allows customers to help themselves
    • Improvement and control – Full time tracking and auditing means you can track support performance and improve
    • Fully supported – Need help? We’ve got you covered with our lightning fast email support and customer support forums.

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    Features:

    • Support ticket system
    • Assign tickets to staff & track progress
    • Tickets include all messages between customer and staff, ticket status and time taken
    • Automatically send fully customizable emails to customer and staff for ticket updates
    • Audit logging tracks every action relating to tickets
    • A complete knowledge base system is included to allow your customers to find help themselves, saving you valuable staff costs.
    • The knowledge base comes complete with article and topic management and is designed to look like the currently installed theme.
    • Customer satisfaction surveys can be sent on ticket completion
    • Totally self contained software that doesn’t take over your WordPress dashboard
    • Customer dashboard for customers to manage their tickets easily
    • All aspects of Quip Support are fully customizable in the settings
    • Full customer support.
    • Regular software updates.

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    Purchase $32.00
  • Multi Helpdesk Ticket Gadget Professional (Miscellaneous)

    Multi Helpdesk Ticket Gadget Professional (Miscellaneous)

    Purchase $25.00

    Support Tickets Business Model or just host your own Support Ticket System.

    Multi Helpdesk Pro empowers your WordPress with the Support Ticket System Business Model. Where companies from all around the globe could join your website to host their own support system.

    General Features
    Responsive Layout
    Multiple skins
    Companies on Subdomains.
    Usage Documentation
    Developer Documentation
    Changeable Themes
    Features Can be Extended.

    Company Admin Features:
    Can Create Helpdesk
    Configure Support Homepage
    Configure FAQ (html/text)
    Configure Company Introduction (html/text)
    Can add/edit/view/delete Agents
    Can add/edit/view/delete/block Customers
    Can respond To Tickets
    Can assign Tickets To Agents
    Configure Tickets Settings
    Change Skin

    Customer Features:
    Can Edit Profile
    Can Create Ticket
    Can Solve Ticket
    Can Rate Tickets

    Agent Features:
    Can add/edit/view/delete/block Customers
    Can Respond To Tickets
    Can Close Tickets
    Can Edit Profile

    Purchase $25.00
  • Clever WordPress Are living Chat Plugin (Social Networking)

    Clever WordPress Are living Chat Plugin (Social Networking)

    Purchase $23.00

    Overview

    iSupport is an intelligent WordPress live chat plugin. This plugin will work in any wordpress site which need a customer sales and support system through live chat.

    The main logic of this auto search and suggest based live chat plugin is that in each company there are finite number of client unknown query. Client question is not unlimited. So the operator currently have to type all the common answer over and over again. This is a wasting of time and bad customer service

    With this plugin all the common question and answer will be saved in a database. In each client request the auto search system will suggest the matching question and answer to the operator. Operator just need to click to the matching question to answer client request. This can certainly improve customer service.

    Matching query can also be searched from built in search system. Operator can also add and edit chat history to database.

    Live Demo Note:

    Please visit Demo Site or click the above live preview button to check the chat system before purchase. You will need to login to see the demo. For operator – Username1: operator1 and Password1: Operator_1 or Username2: operator2 and Password2: Operator_2 or Username3: operator3 and Password3: Operator_3 and For Customer – Username1: customer1 and Password1: Customer_1 or Username2: customer2 and Password2: Customer_2 or Username3: customer3 and Password3: Customer_3 or sign up to create new account. You can use 3 different account and logging in from 3 different browser like chrome, firefox, opera, safari from the same computer to check the chat system or can use different computer as well. When login as operator you need to go wordpress dashboard and open isupport operator chat panel.

    Features

    1. Automatic chat search and suggestion to operator
    2. Unlimited operator
    3. Unlimited customer.
    4. Each operator can chat unlimited customer at a time. (Currently 50 set. you can choose any number)
    5. Each operator can transfer chat to other operator / department
    6. Chat request from client to operator maintain online, busy, offline queue logic. i.e when first chat request comes from customer it search for online operator who is not busy and select randomly. If all are busy then it select any busy operator and the operator can answer in a seperate chat tab.
    7. 3 way notification, sound, browser tab text change and color change when chatting with multiple customer in different tab.
    8. Completely responsive front end. Tested with all apple device and android device.
    9. Unlimited theme color and text color.
    10. 3 type background. Color, images, patther and transparent chat box
    11. Chat session control. So browsing website will not lost the current chat history.
    12. Built in log in and registration system
    13. Offline message system
    14. Seperate chat history and searchable unique query database.
    15. Auto chat history database cleanup system. in case your site becomes heavy.
    16. Chat speed control from option panel
    17. Operator image
    18. Ajax technology. Works all the browser including IE7, IE8, IE9+ and safari, chrome, firefox, opera etc.

    Auto search & suggest with multi chat


    Online, Busy, Offline Queue Logic


    Unlimited theme color and style


    Complete responsive front end


    Built in login, Register, Offline message


    iSupport options panel

    Limitations

    • The Plugin works with WordPress powered websites only
    • Customer need to log in to chat.
    • jQuery 1.7 or newer is required. WordPress 3.4+ already uses jQuery 1.8.3 by default if your theme not deregister it and loads old one.
    ** Version 1.0.0 - August 25th, 2015 **
- Initial Release
    Purchase $23.00
  • Ticket Toughen WordPress Plugin (Miscellaneous)

    Ticket Toughen WordPress Plugin (Miscellaneous)

    Purchase $18.00


    • Customer Support Ticketing Solution
    • Drag & Drop File Upload
    • Custom Email Templates
    • Documented All our product come bundled with step by step documentation covering instalation and setup.
    • Translation Ready All our products are translation ready using Poedit tool with instructions in bundled documentation.
    • Clean Code Commented, clean and bload free code to help you make modifications under the hood.
    • Options Panel The theme comes with a simple to use theme options panel. You can access it by navigating to Theme Options.
    • Regular Product Updates Ticket Plugin is kept up to date with the latest WordPress versions View Changelog
    • Customer Support Provided through support support@pressapps.co email with queries answered within 24 hours Mon – Fri. Support covers setup, product features, and bug fixes.







    Purchase $18.00